Five Star Mazda

Oh where to begin? This dealership is a extremely untrustworthy! I was on a trip from FL to north GA when my car broke down on the side of I-75. I had it towed to 5 Star...major mistake. Rich barely untrustworthy! I was on a trip from FL to north GA when my car broke down on the side of I-75. I had it towed to 5 Star...major mistake. Rich barely looked at the car and suggested the repair would cost too much and that I should just buy another car. There I was, just me and my 3 kids stranded in Macon and he took complete advantage of me. Luckily I was able to get home (without the car). The next day I had it towed to a dealership I trust. Come to find out, my usual dealership said Rich was all wrong about my car issues. I saved about $3000! Do not take your car to 5 Star!! More

I took my 2003 Mazda Tribute to the Mazda dealer to repair a cataliyic converter,because the car was making a terrible noise and would not run properly. When the mechanic went under my car he noticed i repair a cataliyic converter,because the car was making a terrible noise and would not run properly. When the mechanic went under my car he noticed it had a loose screw, he replaced it and the noise was gone. They told me that the screw was the problem but there was still some fuel the was'nt being burnt properly and a fuel induction and tune up would solve the problem. SO the tune the car up, charged us $1600.00 told us the car would be ready Tuesday, come Tues day Mr. Rich tells us something went wrong we gonna need the converters after all. So after raising so much they agreed to replaced the converters free of charge. They tells us the car is ready, we pick it up, had to bring it right back because it was jumpimg when we drove it. He said a coil was misfiring and a sensor was bad, Rich called me the next day said he replaced the sensor, and the check engine light was off, and that they was test driving the car and we should be able to pick it up that day. He then call me back and tell me that there might be a burnt valve in the engine and that it would cost another $3000 to fix. When I asked him why would you tell me the tune up and fuel induction would fix it , he says because he thought that was the problem. I talk to another local mechanic and he told me with the technology at a dealership's disposal they should have been able to properly diagnois the situation instead of operating on guess work. SO after paying $1600 dollars the car still does'nt work. More

I bought my 2011 Mazda 3 from Five star. I took the car back to have the bouncing and shimmy that I felt looked at. The first visit I was told that two of my tires had too much air in them and one without back to have the bouncing and shimmy that I felt looked at. The first visit I was told that two of my tires had too much air in them and one without enough air in it. The second time I took it in for the same problem that existed the first time, I was told that my tires were out of balance. I thought this strange since the car came from an Atlanta dealership on a dealer trade and was driven from Atlanta to Macon Ga. I took the vehicle in a third time for the same problem since it was not resolved the first time. They had another manager, Shawn Lock, take the car on a test drive and I followed in a brand new one to compare the two on how it drove compared to mine. He agreed that there was indeed something wrong. He took the new car for a spin and then had me ride with him while he told me that it was just a bonus with the car that I could get a massage while driving.He also stated to me that the reason I felt the shimmy was because I had to let the air warm up in the tires! Come on give me a break. I took the car to my personal mechanic and he said that it looked like the front right drive axle needed to be replaced. I then went back a fourth time and talked to Mrs. Wooten and dropped the car off. I have yet to hear from here and will update as soon as I can. So far, Five star gets a negative 10 from me. They pride themselves on service after the sale my !@#$. I called the Mazda Corp. and they told me that I would have to take the car to another Mazda dealership that was close to me which was in Morrow Ga and if they found my concerns to be a problem then they would look into it further. Really people. More

5 Star Mazda service department actually needs a minus rating. They do not honor Mazda warranty for new vehicle purchases. They tried to fix my heat but did not and left so much damage to my car. They ch rating. They do not honor Mazda warranty for new vehicle purchases. They tried to fix my heat but did not and left so much damage to my car. They chipped both front door frames, did not fix my heat, and left my car's heater blowing toxic coolant fumes. I took it back twice and was without a car for a week with no rental even though it was to repair damage they did (and my car was bought new with full factory warranty). Another Mazda dealer had to clean up all the coolant 5 Star Mazda left spilled throughout the heater system which put me without a car for three days. But this dealer put me in a rental. Mazda needs to really evaluate 5 Star carrying the Mazda name. More