Five Star Mazda

I bought my 2011 Mazda 3 from Five star. I took the car back to have the bouncing and shimmy that I felt looked at. The first visit I was told that two of my tires had too much air in them and one without back to have the bouncing and shimmy that I felt looked at. The first visit I was told that two of my tires had too much air in them and one without enough air in it. The second time I took it in for the same problem that existed the first time, I was told that my tires were out of balance. I thought this strange since the car came from an Atlanta dealership on a dealer trade and was driven from Atlanta to Macon Ga. I took the vehicle in a third time for the same problem since it was not resolved the first time. They had another manager, Shawn Lock, take the car on a test drive and I followed in a brand new one to compare the two on how it drove compared to mine. He agreed that there was indeed something wrong. He took the new car for a spin and then had me ride with him while he told me that it was just a bonus with the car that I could get a massage while driving.He also stated to me that the reason I felt the shimmy was because I had to let the air warm up in the tires! Come on give me a break. I took the car to my personal mechanic and he said that it looked like the front right drive axle needed to be replaced. I then went back a fourth time and talked to Mrs. Wooten and dropped the car off. I have yet to hear from here and will update as soon as I can. So far, Five star gets a negative 10 from me. They pride themselves on service after the sale my !@#$. I called the Mazda Corp. and they told me that I would have to take the car to another Mazda dealership that was close to me which was in Morrow Ga and if they found my concerns to be a problem then they would look into it further. Really people. More

5 Star Mazda service department actually needs a minus rating. They do not honor Mazda warranty for new vehicle purchases. They tried to fix my heat but did not and left so much damage to my car. They ch rating. They do not honor Mazda warranty for new vehicle purchases. They tried to fix my heat but did not and left so much damage to my car. They chipped both front door frames, did not fix my heat, and left my car's heater blowing toxic coolant fumes. I took it back twice and was without a car for a week with no rental even though it was to repair damage they did (and my car was bought new with full factory warranty). Another Mazda dealer had to clean up all the coolant 5 Star Mazda left spilled throughout the heater system which put me without a car for three days. But this dealer put me in a rental. Mazda needs to really evaluate 5 Star carrying the Mazda name. More