Five Star Mazda | Page 7

Service I called Five Star Mazda when I found out Riverside Ford was sending my vehicle over there for some engine codes. I talked to Rich and informed me tha I called Five Star Mazda when I found out Riverside Ford was sending my vehicle over there for some engine codes. I talked to Rich and informed me that Brian would be the only one to touch it. I can't wait to have my baby back and have the ability to enjoy it! I trust Brian to work on my car and probably the only one within Five Star! Update: Love having my baby back. Absolutely happy with the service! More

Do Not Purchase I bought a brand new 2016 Mazda 6 GT 8/2015 (that took forever because of the lack of sense of urgency from finance). Unfortunately the vehicle was to I bought a brand new 2016 Mazda 6 GT 8/2015 (that took forever because of the lack of sense of urgency from finance). Unfortunately the vehicle was totaled 11/2015. 12/2015, I dropped my warranty services & its now March 2016 & they have not handled the situation. Everyone there is more worried about making a sale as opposed to assisting customers. Only 1 finance manager on most days, you get transferred to people who do not return calls. Then when you do hear from them, you get information like we sent a check to the WRONG bank?! & it was for the WRONG amount!!! Or you get information like "oh I'm sorry the 1st person didn't tell you there's cancellation fees & proration involved. I can't buy another car because they can't get this handled. No accountability & they have no process in place that's streamlined for customers. I will do everything I can to spread the word to not purchase a vehicle from them even though some people are nice. If the collective is bad, the whole business is bad. I swear to GOD I will never be affiliated with Five Star in any fashion because of this. More

No honesty or integrity I Began negotiating the price for a Mazda 6 over phone. We were close on price but not yet at a price i felt comfortable paying. The salesman said tha I Began negotiating the price for a Mazda 6 over phone. We were close on price but not yet at a price i felt comfortable paying. The salesman said that sales manager told him that once I get to dealership that their would be more room to negotiate. Financing was approved and price wise we were $600 apart. I stressed to my salesman many times that I live an 1 1/2 hours away and for me to drive that far that I need assurance that their will be more room for the price to come down otherwise I wouldn't make the trip. He said their would be and seemed sure we could meet in the middle on the price difference. I made the 1 1/2 hour drive with my family and once I arrived at the dealership and sat down the price had gone up $100 from the last price that i was told on the phone. The manager said that he apologized for his salesman but he wasn't lowering the price. The salesman seemed confused by this from what the manager had told him earlier. When it seemed obvious that nothing would be accomplished I packed my family back up and left. I drove a total of 3 hours to spend 10 minutes at this place. This was by far my worst experience at a dealership and confident I will never return or recommend it. More

Oh where to begin? This dealership is a extremely untrustworthy! I was on a trip from FL to north GA when my car broke down on the side of I-75. I had it towed to 5 Star...major mistake. Rich barely untrustworthy! I was on a trip from FL to north GA when my car broke down on the side of I-75. I had it towed to 5 Star...major mistake. Rich barely looked at the car and suggested the repair would cost too much and that I should just buy another car. There I was, just me and my 3 kids stranded in Macon and he took complete advantage of me. Luckily I was able to get home (without the car). The next day I had it towed to a dealership I trust. Come to find out, my usual dealership said Rich was all wrong about my car issues. I saved about $3000! Do not take your car to 5 Star!! More

I took my 2003 Mazda Tribute to the Mazda dealer to repair a cataliyic converter,because the car was making a terrible noise and would not run properly. When the mechanic went under my car he noticed i repair a cataliyic converter,because the car was making a terrible noise and would not run properly. When the mechanic went under my car he noticed it had a loose screw, he replaced it and the noise was gone. They told me that the screw was the problem but there was still some fuel the was'nt being burnt properly and a fuel induction and tune up would solve the problem. SO the tune the car up, charged us $1600.00 told us the car would be ready Tuesday, come Tues day Mr. Rich tells us something went wrong we gonna need the converters after all. So after raising so much they agreed to replaced the converters free of charge. They tells us the car is ready, we pick it up, had to bring it right back because it was jumpimg when we drove it. He said a coil was misfiring and a sensor was bad, Rich called me the next day said he replaced the sensor, and the check engine light was off, and that they was test driving the car and we should be able to pick it up that day. He then call me back and tell me that there might be a burnt valve in the engine and that it would cost another $3000 to fix. When I asked him why would you tell me the tune up and fuel induction would fix it , he says because he thought that was the problem. I talk to another local mechanic and he told me with the technology at a dealership's disposal they should have been able to properly diagnois the situation instead of operating on guess work. SO after paying $1600 dollars the car still does'nt work. More