Five Star Hyundai of Macon

Shawn went out of his way to get me the absolute best deal for the car I wanted. . Great job!!!!!! I couldn't have asked for a better experience.... deal for the car I wanted. . Great job!!!!!! I couldn't have asked for a better experience.... More

After visiting many dealerships from ATL to Brunswick Ga, I found exactly what I wanted at Five Star!! Jacob was amazing and helped negotiate a great deal when everyone else wouldn’t budge. I will be back fo I found exactly what I wanted at Five Star!! Jacob was amazing and helped negotiate a great deal when everyone else wouldn’t budge. I will be back for future purchases. I recommend them to anyone looking for a great deal and positive experience. More

My honest review is too long to even write. I asked for the car that had the premium and convenience package and was told multiple times that it had all of that, though I wasnt charged for the full premium the car that had the premium and convenience package and was told multiple times that it had all of that, though I wasnt charged for the full premium package, they mis-understood me and didn't actually get me a car with the premium package that I wanted but I agreed on a price thinking I was getting the extra amenities. I would've asked for a lower price or the car I wanted if I had caught that before I signed the contract. They sold me a car based off of false information regarding insurance and my not yet totaled car. They claimed they could take my wrecked trade in before insurance had finished with it and it would take the hassle off of me, but after contacting my insurance company I found out they were lying to me and almost risked me losing my entire settlement. I had to miss a day of work to drive back up and redo the contract because of the lies they had told me which ended up leaving me paying more than I wanted to. Then they kept my car for a week to give it the "five star package" and apply leather only to fail to recognize no leather was in from California. So i left my car for a week (i live 1.5 hours away) only to have to reschedule 2 weeks later; the lender car they brought me in replacement was an old trade in they had just gotten that smelled, sticky residue on the inside, --127 days past its servicing date, and an electric key that didn't even work...(mind you I bought a brand new PALISADE from them). When i verbalized my complaints with the GM, he said he was sorry and would call me first thing in the am and send me a new car...12pm the next day I still hadn't heard anything so I called and he asked if I could just drive the car they had brought and they would finish my new car by the next day. He said he would compensate for my troubles but I still haven't heard from him to this day. I was also told I would get Blue Link with my car only to find out over a month of asking that they car never was registered with it. So I bought this car for the price thinking I had these extra amenities when in fact it was all false information from the dealership. The follow up service has been horrendous. They tell you they will call back and they never do. I could've settled with my issues if they at least acted like they cared, but they were very clear by their service they do not care once that sale has been made. Any other dealership will be better than this one. Will never go back here and will never recommend this dealership to anyone. (the story is even longer, but this is a condensed version.) More

This is a very nice and clean facility, the people are very helpful and polite, and the buying process is seamless! Keith Harrell sold me my car and I’d definitely recommend him! very helpful and polite, and the buying process is seamless! Keith Harrell sold me my car and I’d definitely recommend him! More

Very good experience with service Department kept me informed was very satisfied and service Department was very courteous. Thanks Should not have to have 25 words. informed was very satisfied and service Department was very courteous. Thanks Should not have to have 25 words. More

Hello to everyone,Unfortunately this survey isn't Hello to everyone, Unfortunately this survey isn't separated by department's so it's made to favor the dealership as a whole when I only accessed the Hello to everyone, Unfortunately this survey isn't separated by department's so it's made to favor the dealership as a whole when I only accessed the service department? I absolutely give praise to the Service department (Mr. Land and Steve) as they checked in my G90 and kept me appraised through the entire time I was in the waiting room. When my serving was completed I was surprised at the low cost for the work done. The entire service crew are top notch professionals. More

Very curtious and efficient! Good customer relations, Robert in service is my favorite! First one I ever used when I got my car. They alway do a good job and wash my car on request. That’s all I want t Robert in service is my favorite! First one I ever used when I got my car. They alway do a good job and wash my car on request. That’s all I want to say. More