Five Star Hyundai of Macon

Very Dissatisfied Sales Dept I have been doing business with Five Star Hyundai Macon since 2016. Never had a bad experience. Service worth making the extra drive for . Until to I have been doing business with Five Star Hyundai Macon since 2016. Never had a bad experience. Service worth making the extra drive for . Until today. I have never in my almost 29 years of life met a person so ride and disrespectful. I came in to purchase and extended warranty for my car . This gentleman first informed me that I could not purchase it there and I needed to go back whatever I purchased mg car. Despite me telling him I had already spoken with someone about this. Long story short even when he was informed by a manager that he was incorrect he argued with me that he wasn't . He at one point even raised his voice . Then when I asked for an apology he looked at me like I was trash and rolled his eyes and made a comment to the manager who corrected him. So of course I went to the general manager . Well the general manager repeatedly apologized stating the gentleman had only been there 2 months . That wasn't sufficient though I felt this gentleman needed to come in and apologize . So he brought the gentleman in and he still refused to apologize. He wouldn't even look at me , he looked around me, kept sipping on his coffee and acted like myself or husband were a speck of dirt on the floor. With his hand propped up against the wall looking beyond us. I pointed this out to the general manager who responded well we don't know what kind of morning someone may have had. As if that is my issues as the consumer. The gentleman never apologized , he never made eye contact, and just stood there as if we were beneath him . And although the general manager was nice, he made that irrelevant by justifying the actions of this employee . Who had no working knowledge of what services were offered regarding warranties , poor customer service , and blatant disrespect . Even when this was expressed from my observation and with what the salesman demonstrated right in front of him he still excused his actions and wanted us to be understanding. All it takes is one bad experience . All he had to do was apologize for just being rude . Not even for his lack of knowledge, just for his rudeness and it would have made all the difference. More

Great Experience I was helped by Troy, is a miracle worker, helped me pick out a car when I thought I couldn’t afford one he’s the best! I was helped by Troy, is a miracle worker, helped me pick out a car when I thought I couldn’t afford one he’s the best! More

Excellent customer service I give this company 10 stars because they were very friendly and very professional. I also like that fact that I was greeted in a timely manner . I give this company 10 stars because they were very friendly and very professional. I also like that fact that I was greeted in a timely manner . More

Lengthy But Fair While the negotiating took time, the dealer was able to agree to the advertised price and have the car financed the way I wanted to finance it. The de While the negotiating took time, the dealer was able to agree to the advertised price and have the car financed the way I wanted to finance it. The dealership definitely needs more finance managers as there was no one to help finish the paperwork until the next day. More

Love my Hyundai I love my car, had the Tucson Limited traded it for the new Santa Fe Sport because I wanted something a little bigger. I am very happy with my decisio I love my car, had the Tucson Limited traded it for the new Santa Fe Sport because I wanted something a little bigger. I am very happy with my decision. I contacted the dealership by email and Jason called me back, I told him what I had, what I wanted and let him know that I would like for him to give me the best price possible on two different vehicles. He called me back the next morning and I went that afternoon and he was awesome. I could not have asked for a better buying experience and I am loving my car. Thank you Five Star Hyundai for making my experience a good one. More

Excellent Awesome dealership. I would recommend this place to anyone looking to buy a vehicle. I have purchased from different dealers but this dealership has b Awesome dealership. I would recommend this place to anyone looking to buy a vehicle. I have purchased from different dealers but this dealership has by far surpassed any of the other's I have dealt with. They were straight forward and don't hassle you about buying. They believe in their product and are confident in their reliability. I am pleased with their service! More

Hyundai Sonata purchase Everything was Well. Albert took his time and got me a new vehicle to my liking. I came in to get information about trading my car in. I told him my p Everything was Well. Albert took his time and got me a new vehicle to my liking. I came in to get information about trading my car in. I told him my price lint, and Albert was able to facilitate me in a new Vehicle writhing my price range. He was professional and efficient. More

Great experiance at 5 star it was a good visit got a fair trade in value for my car, treated professorially by the staff. this was my second new car purchase at 5 star and will it was a good visit got a fair trade in value for my car, treated professorially by the staff. this was my second new car purchase at 5 star and will go back !!!! More

excellent customer service By far the best auto dealership i ever had the pleasure of dealing with went beyond their expertise to satisfy there clients. be pleased to recommend By far the best auto dealership i ever had the pleasure of dealing with went beyond their expertise to satisfy there clients. be pleased to recommend any and everyone to this dealership. More

Best of the best! Every aspect of my experience was wonderful! Chris Saunders and Carter Chamblee...really everyone we encountered was a pleasure to meet and do busines Every aspect of my experience was wonderful! Chris Saunders and Carter Chamblee...really everyone we encountered was a pleasure to meet and do business with. I have never experienced such wonderful customer service! More