Five Star Hyundai of Macon

Posting this in hopes of sparing others the stress, awful experiences, and wasted time of dealing with this establishment. The absolute worst customer service ever experienced (from the receptionist, to the experiences, and wasted time of dealing with this establishment. The absolute worst customer service ever experienced (from the receptionist, to the service department employees, to the service department managers, to the general manager, to the service advisors)! They are rude. They are deceitful. They are dishonest. They do not follow-through on what they say they will do. They do not answer the phone 99% of the time. They do not return phone calls. They will trick you into believing something that is not true. More

They had my car for 34 days! Charged me $2300. I had the car back for 10 days. It did the same thing, cutting off when stopped at traffic lights . Brought it back in. In all, Charged me $2300. I had the car back for 10 days. It did the same thing, cutting off when stopped at traffic lights . Brought it back in. In all, 3 months without my car. Service personnel DO NOT return phone calls. An ongoing nightmare. More

HORRIBLE customer service! Stay away!! GM, Brad Marks, called us quit a few obscene names multiple times. Derek and Dustin in service just outrite lie. They've had my Sonata Stay away!! GM, Brad Marks, called us quit a few obscene names multiple times. Derek and Dustin in service just outrite lie. They've had my Sonata for 3 MONTHS. Car broke down on trip from Florida to Illinois. Car was towed to 5-Star. They got it running but on a test drive by Derek the service Mgr it broke down again. I was told engine blown and they were waiting on approval from hyundai. Now it's a different story again. Hyundai corporate stated there was never a request for new engine. Now it's a different story again. More lies. Their way to resolve the issue is to ship car to me back in Illinois and let someone else fix it!!! Please do yourself a favor and stay away from this place and these liars and horrible GM Brad Marks if you don't want to be called names! Update: car returned to me in Illinois, drove it 10 miles and it broke down on road again exactly as originally back in June. Towed again to hyundai here by me. More

Five star Hyundai treated me like family and help me get into a car fast and I really appreciated it. I would highly recommend anyone to stop in if they are shopping for a car. I like to thank autumn into a car fast and I really appreciated it. I would highly recommend anyone to stop in if they are shopping for a car. I like to thank autumn More

I want to shout out the BEST of the Best at Five Star Hyundai in Macon, GA: Mr. Rico, Mr. Antonin Kirkland, and Ms. Jahnye!! With their help, I purchased a 2024 Hyundai Elantra Limited off the showroom f Hyundai in Macon, GA: Mr. Rico, Mr. Antonin Kirkland, and Ms. Jahnye!! With their help, I purchased a 2024 Hyundai Elantra Limited off the showroom floor. Thank you for your professionalism, caring concern, and genuine effort to ensure that I left with a car that fit me and one that I was pleased with. I love my car!! More

Just wanted to give a shout-out to Keith harrell and Five Star Hyundai. My wife and I purchased a 2023 Certified Pre-owned Tucson Limited from them. Keith was gtreat, incredibly patient as I kept looking at Star Hyundai. My wife and I purchased a 2023 Certified Pre-owned Tucson Limited from them. Keith was gtreat, incredibly patient as I kept looking at a variety of vehicles. We never felt pressure at all. They claimed they had the best price on the vehicle and after extensive research on my part, they were right. Hopefully the Tucson will last my wife a long time, but when we need another car, we will start with keith and Five Star Hyundai. Johnny & Carla Morton More

Great team at 5 Star Hyundai! Keith, Amanda, and all the rest made sure I got the car I wanted. This is my 4th Hyundai (2nd from 5 Star) and I can’t imagine driving anything else. Keith, Amanda, and all the rest made sure I got the car I wanted. This is my 4th Hyundai (2nd from 5 Star) and I can’t imagine driving anything else. More

Keith Harrell is the best. Hw has helped me for the 2nd time in getting a vehicle. He easily helped me get my new 2024 Venue. Go see Keith Harrell for the best service and help Hw has helped me for the 2nd time in getting a vehicle. He easily helped me get my new 2024 Venue. Go see Keith Harrell for the best service and help. More