Five Star Ford Dallas - Service Center

Recently I took my car for a bumper repair. The service manager Keith appeared to be a good and reliable man, so decided to get the repairs done there. Repair itself was average. I had to work with them to manager Keith appeared to be a good and reliable man, so decided to get the repairs done there. Repair itself was average. I had to work with them to get glue off and put the bezels better. After the repairs, went there to pick up the car. As the rental agency is not on the premise, I had to park the car, when I went to return the rental. When I came back noticed that the rear door on driver's side had a big dent. We had inspected the car just before and there were none. They park dealer cars/trucks next and there is no separate area for customers themselves to park safely. There were 2 trucks parked on either side and it was clear it was door from one of the trucks that did the damage. Spoke to Keith. He completely denied that they were responsible and would not pay. This dealership hires others that do dent work to come in and repair. He told me to contact them directly. I insisted that they pay at least half. Then when the repairer came in he spoke to the guy inside and came up with an exorbitant amount of which half he would pay. Even half of the amount was much higher than what cost me when I got the work done with another repairer directly. THIS DEALERSHIP USED TO BE RODEO FORD AND GOT CLOSED DOWN. PROBABLY FOR A GOOD REASON. UNLESS YOU NEED MORE DAMAGES ON YOUR VEHICLE THAN YOU WENT IN WITH, DO NOT GO TO THIS DEALERSHIP FOR REPAIRS. More