Five Star Ford Dallas - Service Center

Good service - getting slower I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactu I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactures and dealerships always push owners for "qualified service" I've been coming to five star ford before it was owned by Sam Pack and have been generally satisfied. Lately the time required just doesn't seem worth it any more. I sit here waiting on an oil change, inspection, and battery replacement having been told 1 - 1.5 hours. I had to inquire on the vehicle as it sat untouched in a stall for the first 1.5 hours. Getting addressed now, but will likely be 2.5+ hours to get in/out. Seems too much for routine maintenance. Advisor was nice enough to throw me a bone and said xxxx do the oil change for free. Nice gesture, but I'd really prefer the ability to get in and out quick. Is there a dealership that can keep up w customer service? While waiting I called Bob Tomes Ford and inquired on their "quick lane" wait time for oil change; was told 3 hour wait! I really feel dealers service departments should be able to keep up with their sales volumes. More

Best Ford Dealership Five Star Ford has always been my go to for all my Fords. I have known our service advisor, Felix for 15 years and he is fabulous. Service is top notc Five Star Ford has always been my go to for all my Fords. I have known our service advisor, Felix for 15 years and he is fabulous. Service is top notch! And Don Baxter is the bomb! Will not go anywhere else. More

Replace door panel and strip molding. On my first Service Advisor Aley was very helpful in ordering parts needed for repair. After parts came in, she called to set up appointment. She On my first Service Advisor Aley was very helpful in ordering parts needed for repair. After parts came in, she called to set up appointment. She was very helpful in guiding me through the repair process. Assisted me in making arrangements for shuttle service, checking to see if, I indeed needed a ride back. Called me when repairs were done and arranged to have shuttle driver pick me up immediately. Shuttle driver and Ms Aley were very helpful and courteous in assisting my wife and myself in and out of autos. Service manager and shuttle drivers made my visit very pleasurable indeed. Ed Skelton More

Bridget Aley service advisor Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our two vehicles about five years ago. We had good service experiences the first few years but the last two years were awful with extremely rude service advisors. I was ready to try another dealership but spoke with Bridget on the phone before going elsewhere. She had no idea I was getting ready to walk away. She was professional, courteous and prompt. The new manager, Brandon, also seems like a true professional as well. Thank you Bridget! I'm sure Sam Pack spends a fair amount of money to draw customers in to have a rude service advisor run them off. More

Great experience I had an awesome time at this dealership, they work great with you and really get to know your driving style. I would highly recommend!! I had an awesome time at this dealership, they work great with you and really get to know your driving style. I would highly recommend!! More

Service Check Up I took my truck in to Five Star Ford Plano to have it checked. My check engine light was on and my truck has 200,000 miles on it. I was in and out of I took my truck in to Five Star Ford Plano to have it checked. My check engine light was on and my truck has 200,000 miles on it. I was in and out of the dealership very quickly and the problem was fixed! They did not over charge me or make me wait for long. I was able to make it back to work before lunch and my truck hasn't had a problem since then. Thank you for the great experience! More

new tires and alignment Shawne Moore handled my oil change last month and suggested I needed new tires, so she ordered them and said she would call and let me know when they Shawne Moore handled my oil change last month and suggested I needed new tires, so she ordered them and said she would call and let me know when they were in. With in a few days she called and said tires were in, and I asked what time I could come in and she said they opened at 7, I was there at 7 and she was waiting for me. She and the service guy Roland Hamons greeted me. They said it would take about three hours, they even gave me a loaner while they were servicing my vehicle. At about 11:30 I received a call and said my truck was ready. I was in and out so efficiently. I did purchase my vehicle from Shawne and she has always taken special care of me and my truck. I highly recommend that you go to this dealership and ask for Shawne Moore, She will take excellent care of you. Looking forward to a long and continued relationship with her and the dealership. More

Service Check Up Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service ( Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service (phoned me to let me know my 1 year free service had expired before they started working on it; called an hour later to let me know my vehicle was ready; the shuttle driver phone and let me know he was on his way as soon as my truck was finished. Overall, since the purchase of my vehicle in 2015, the sales & service staff have made my truck buying experience an extremely pleasant & easy one! THANK YOU! More

SHOCKED I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work items because I anticipated a long wait, but my vehicle was done before I could "hunker down" and get some work done. The staff was exceptional, and Christopher Sloat was amazing and extremely professional. He went out of his way to ensure I was informed and taken care of. I came to this location because the other DFW locations are horrible. I will absolutely return for maintenance and new sales. More

Easy No Hassle Service Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work wi Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work with Greg. Worth the drive....Thanks... More