Five Star Ford Dallas - Service Center

Bridget Aley service advisor Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our two vehicles about five years ago. We had good service experiences the first few years but the last two years were awful with extremely rude service advisors. I was ready to try another dealership but spoke with Bridget on the phone before going elsewhere. She had no idea I was getting ready to walk away. She was professional, courteous and prompt. The new manager, Brandon, also seems like a true professional as well. Thank you Bridget! I'm sure Sam Pack spends a fair amount of money to draw customers in to have a rude service advisor run them off. More

Great experience I had an awesome time at this dealership, they work great with you and really get to know your driving style. I would highly recommend!! I had an awesome time at this dealership, they work great with you and really get to know your driving style. I would highly recommend!! More

Service Check Up I took my truck in to Five Star Ford Plano to have it checked. My check engine light was on and my truck has 200,000 miles on it. I was in and out of I took my truck in to Five Star Ford Plano to have it checked. My check engine light was on and my truck has 200,000 miles on it. I was in and out of the dealership very quickly and the problem was fixed! They did not over charge me or make me wait for long. I was able to make it back to work before lunch and my truck hasn't had a problem since then. Thank you for the great experience! More

new tires and alignment Shawne Moore handled my oil change last month and suggested I needed new tires, so she ordered them and said she would call and let me know when they Shawne Moore handled my oil change last month and suggested I needed new tires, so she ordered them and said she would call and let me know when they were in. With in a few days she called and said tires were in, and I asked what time I could come in and she said they opened at 7, I was there at 7 and she was waiting for me. She and the service guy Roland Hamons greeted me. They said it would take about three hours, they even gave me a loaner while they were servicing my vehicle. At about 11:30 I received a call and said my truck was ready. I was in and out so efficiently. I did purchase my vehicle from Shawne and she has always taken special care of me and my truck. I highly recommend that you go to this dealership and ask for Shawne Moore, She will take excellent care of you. Looking forward to a long and continued relationship with her and the dealership. More

Service Check Up Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service ( Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service (phoned me to let me know my 1 year free service had expired before they started working on it; called an hour later to let me know my vehicle was ready; the shuttle driver phone and let me know he was on his way as soon as my truck was finished. Overall, since the purchase of my vehicle in 2015, the sales & service staff have made my truck buying experience an extremely pleasant & easy one! THANK YOU! More

SHOCKED I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work items because I anticipated a long wait, but my vehicle was done before I could "hunker down" and get some work done. The staff was exceptional, and Christopher Sloat was amazing and extremely professional. He went out of his way to ensure I was informed and taken care of. I came to this location because the other DFW locations are horrible. I will absolutely return for maintenance and new sales. More

Easy No Hassle Service Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work wi Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work with Greg. Worth the drive....Thanks... More

Happy with Service th I took my 2012 F150 FX4 in for "The Works" oil change and was very satisfied with my experience. I will say that although I'm sure the other service I took my 2012 F150 FX4 in for "The Works" oil change and was very satisfied with my experience. I will say that although I'm sure the other service advisors are very competent, that Greg Hampton is "MY" service advisor. Before I saw my truck when it was done, I was asked by the cashier to fill out a survery. I had no problem checking the best marks for Greg. I can do this becuase even if I go out and find something that needs attention he will get right on it. He's very friendly, knowledgable and goes out of his way to please the customer. I hope he stays around awhile. More

I purchased my new Ford Mustang from Kevin as well as contacted him when I need service of any sort. The car itself has been fantastic and I have had no problems with it. Kevin was very knowledgeable w contacted him when I need service of any sort. The car itself has been fantastic and I have had no problems with it. Kevin was very knowledgeable when it came to selecting a vehicle that would suit my interests, and was extremely fair when it came to negotiating a price. Kevin has also gone out of his way to suit my needs and schedule when it comes to car services. More than once have I inconvenienced him with late notice and poor planning but he has managed to make things work for me. I think this is an extremely valuable trait that someone would go to such lengths to help a customer. Overall Kevin is one of the best, if not the best sales person that I have personally dealt with. More