Five Star Ford Dallas - Service Center

Service Department is the worst I have ever experienced The service from this dealership is the worst I have ever experienced. Starting with there on line appointment scheduling. I went through the whole The service from this dealership is the worst I have ever experienced. Starting with there on line appointment scheduling. I went through the whole process 2 times trying to setup and appointment and it just ended up being a waste of time. I didn't get confirmation back and no follow up from the dealership. I tried calling the dealership and always get voice mail, the first time I left a message I got a call back 2 days later and they could not schedule for several days. the next time I called they called back several hours later, set up and appointment and I took my truck in. I have been trying to get a status for the past 2 hours no one will answer the phone except the receptionist and no one calls back from the voice mail. I tried calling the Service Manager, went straight to voice mail. tried calling the General Manager rang 20 times and never answered. If I could give a negative rating to this company I would. Not Happy and will never buy another car from them More

Great Service Had a great experience and this was my first time to use Five Star Ford Plano for service on my car. They found a nail in one of my tires and let me Had a great experience and this was my first time to use Five Star Ford Plano for service on my car. They found a nail in one of my tires and let me know about it and what they could do and how long it would take and that was great. Plus love that the complimentary car wash comes with the service. More

Great Service- Need a little work on process details First off I would like to say I'm extremely thankful that Chris Sloat has returned to the dealership; he is the best service adviser I've worked with First off I would like to say I'm extremely thankful that Chris Sloat has returned to the dealership; he is the best service adviser I've worked with in town; including my visits for other vehicles to Honda, Lexus, and Infiniti. Welcome back Chris! As always, the welcome, scheduling and getting my vehicle through service was great. What I would recommend to the "service department" is to pay attention to details. Some folks like myself care for their cars appearance as much as the regular service. We would never consider taking our vehicle through an automated wash; complete with brushes, beating straps, rouge broken spray heads, etc... For this reason, I always request "Please (PLEASE), no wash for my vehicle". Again, while some may appreciate the "50 cent" drive through water blast with a blow dry; not me. For whatever reason; almost without question my vehicle ends up in line to be run through the car wash. I often waste time outside so that I can run out and tell someone to NOT WASH. Today I missed the line (there was no line for car wash) timing and sure enough; my truck gets run through the wash. I did note Chris "having a discussion" with someone in the back (without my complaining); which again I appreciate; but it just does not seem as though he should have to manage the part of the service experience. Six years old, just turning 100K miles; I'm fortunate to have a truck that has little in the way of door dings or other blemishes (the sales folks often ask me for a trade in) and I'd like to keep it that way without worrying about a ? 10-15 year old car wash? machine beating and brushing. If we could fix that; I'd continue my 5 star reviews. More

Greatest experience ever. The service department was amazing. Everyone I spoke with was very knowledgeable. The manager Burch and Don Baxter were very nice. When the time comes The service department was amazing. Everyone I spoke with was very knowledgeable. The manager Burch and Don Baxter were very nice. When the time comes I will definitely be buying my next vehicle from here. More

Great Service! Courtesy Driver, Patrick was AWESOME!! So sweet and on time! The service department was also courteous and very helpful! I would definitely recommend Courtesy Driver, Patrick was AWESOME!! So sweet and on time! The service department was also courteous and very helpful! I would definitely recommend to all my friends! More

Good stuff This dealer and their service employee Robbie are really GREAT! DO NOT MISS THEM. AND DO NOT HAVE YOUR FORD VEHICLE serviced in Garland (Arland as the This dealer and their service employee Robbie are really GREAT! DO NOT MISS THEM. AND DO NOT HAVE YOUR FORD VEHICLE serviced in Garland (Arland as they say on TV!) More

Good service - getting slower I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactu I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactures and dealerships always push owners for "qualified service" I've been coming to five star ford before it was owned by Sam Pack and have been generally satisfied. Lately the time required just doesn't seem worth it any more. I sit here waiting on an oil change, inspection, and battery replacement having been told 1 - 1.5 hours. I had to inquire on the vehicle as it sat untouched in a stall for the first 1.5 hours. Getting addressed now, but will likely be 2.5+ hours to get in/out. Seems too much for routine maintenance. Advisor was nice enough to throw me a bone and said xxxx do the oil change for free. Nice gesture, but I'd really prefer the ability to get in and out quick. Is there a dealership that can keep up w customer service? While waiting I called Bob Tomes Ford and inquired on their "quick lane" wait time for oil change; was told 3 hour wait! I really feel dealers service departments should be able to keep up with their sales volumes. More

Best Ford Dealership Five Star Ford has always been my go to for all my Fords. I have known our service advisor, Felix for 15 years and he is fabulous. Service is top notc Five Star Ford has always been my go to for all my Fords. I have known our service advisor, Felix for 15 years and he is fabulous. Service is top notch! And Don Baxter is the bomb! Will not go anywhere else. More

Replace door panel and strip molding. On my first Service Advisor Aley was very helpful in ordering parts needed for repair. After parts came in, she called to set up appointment. She On my first Service Advisor Aley was very helpful in ordering parts needed for repair. After parts came in, she called to set up appointment. She was very helpful in guiding me through the repair process. Assisted me in making arrangements for shuttle service, checking to see if, I indeed needed a ride back. Called me when repairs were done and arranged to have shuttle driver pick me up immediately. Shuttle driver and Ms Aley were very helpful and courteous in assisting my wife and myself in and out of autos. Service manager and shuttle drivers made my visit very pleasurable indeed. Ed Skelton More

Bridget Aley service advisor Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our two vehicles about five years ago. We had good service experiences the first few years but the last two years were awful with extremely rude service advisors. I was ready to try another dealership but spoke with Bridget on the phone before going elsewhere. She had no idea I was getting ready to walk away. She was professional, courteous and prompt. The new manager, Brandon, also seems like a true professional as well. Thank you Bridget! I'm sure Sam Pack spends a fair amount of money to draw customers in to have a rude service advisor run them off. More