Five Star Ford Dallas - Service Center

Dropped off my Explorer for some minor repairs and was totally satisfied! Our service rep was Fredy and he was very professional, courteous and knowledgeable! The whole building was very immaculate and cl totally satisfied! Our service rep was Fredy and he was very professional, courteous and knowledgeable! The whole building was very immaculate and clean. The young lady that assisted me with a loaner vehicle was Donna. She was awesome to deal with. My whole experience was top notch. Highly recommended dealership! More

No service Treated terrible. I have bought and had my car serviced starting with Lee Jarmon Ford. On March 3 I had an appoint to service my car at your new shop. I drove in the I have bought and had my car serviced starting with Lee Jarmon Ford. On March 3 I had an appoint to service my car at your new shop. I drove in the service bay area at 3:30pm and waited in my car for 15 min. no one came to help me. Finally I got out and went in side where the men were sitting. Still no help. Finally Ben as if he could help. He asked if I had an appointment and I said yes at 3:30. He said I did not have an appointment and there was nothing he could do. I spoke to the service manager and he said that an appointment only ment it was a drop-off time. I have purchased two cars from Five Star Ford and have never been treated like this. They were very rude and did not care if I had my car serviced or not. I hope you can pay for your new facility (which is very nice) when you have such poor service. I guess you just have so much business that you don't need any more. More

Service with NO ISSUES! Great service, GREAT Customer Service....Barry Hipple is DA MAN! Always get great work and ready in no time. Won't take my Escape anywhere else Great service, GREAT Customer Service....Barry Hipple is DA MAN! Always get great work and ready in no time. Won't take my Escape anywhere else More

Kudos! I came in to their service department on Thursday, October 31st, at the very last minute. Due to weather changes, all of my tires were low. Jerry Th I came in to their service department on Thursday, October 31st, at the very last minute. Due to weather changes, all of my tires were low. Jerry Thompson was kind enough to extend his day by servicing my vehicle, taking the time to fill all of them with air. Working an abundance of hours, myself, I know how eager one can be to leave work as soon as he can! But, he was kind, gracious, & most helpful! I really appreciate him & his service! Jerry, & his attitude, are an asset to your company...providing the type of service that makes me want to continue my relationship with Five Star Ford! I appreciate you & wish you continued success in all of your endeavors. Thank you! More

Fast, efficient, and customer friendly. I have gone here for service for the past five years and it has been a steady improvement each year but now they have really found their game. I worke I have gone here for service for the past five years and it has been a steady improvement each year but now they have really found their game. I worked with Randy Owens to schedule the visit and he met me the moment I arrived. He was prepared and everything seemed to work the way you always want it to. They have embraced continuous improvement as a way of doing business and it is really paying off. More

Becky is a bright spot in an ugly place I bought an Escape in 2013. I can honestly say I bought my first lemon. After an engine, both front axels, 3 transmission repairs, 4 recalls I was at I bought an Escape in 2013. I can honestly say I bought my first lemon. After an engine, both front axels, 3 transmission repairs, 4 recalls I was at my wits end. So when the transmission started slipping, 4 weeks ago i tried to get it repaired at three local shops. No one would touch it because it was a problem transmission and they said I should get Ford involved. I took my car in and drove it with the Service Manager. One more time he told me that there was nothing different than others he drove. Two weeks later the transmission would not go into gear. I took it in and told John to get it up and get Ford involved. I wasn’t driving it any longer. He gave me an Edge loner. So John calls me and starts down the path that I needed a new transmission and he had quotes, and that the front axel was causing the transmission to leak. The axel that was replaced. Unbeknownest to John Becky called me and started talking about selling the Escape to them. John never mentioned Ford, never discussed the problems that they had had with my transmission, just wanted to get the next service sale. Didn’t listen to a xxxx thing i said about the LEMON I HAD. I feel so cheated by the Service Dept, that if i thought i wouldn’t go to jail, i would spend a day kicking ases up there. THEY ARE THIEFS IN THE SERVICE DEPT. Setting them aside, Becky and i worked a deal where i could stuff the lemon and buy the Edge i was driving. She was top shelf! Best car sales person I dealt with anywhere. The moral of my story is Becky was able to help me dump the lemon and move on. If she hadn’t, i would still be fighting with Service. More

Collision Service was A+++ I had an accident back in late June. I brought my car into the dealership's collision center and I couldn't have been more pleased with how Paul Leidy I had an accident back in late June. I brought my car into the dealership's collision center and I couldn't have been more pleased with how Paul Leidy looked out for me throughout the entire process. He was extremely friendly, helpful, and informative. I would highly recommend taking your vehicle here for their collision service. Everyone I dealt with in the collision center was great, I just dealt with Paul the most. More

AMAZING Paint & Body Shop Team directed by Bryan Garrison. Good Morning. I wanted to let everyone know how extremely happy and satisfied I am with the high level of quality, workmanship and attention to detai Good Morning. I wanted to let everyone know how extremely happy and satisfied I am with the high level of quality, workmanship and attention to detail that Bryan Garrison's entire Paint & Body team demonstrated on this repair. After experiencing some damage to the front edge of the hood and front bumper on my 2008 Shelby GT, I started researching local shops. Ultimately, I was referred to Sam Pack's Five Star Ford by Aaron Shelby, a family friend. From the beginning, my service adviser, Danny Campbell took fantastic care of me and my vehicle. He assured me that his shop would work their hardest to restore my car back to its original glory. He also kept an open line of communication throughout the entire process. The Paint & Body team at Sam Pack's Five Star Ford - Plano provided nothing less than the world-class service I expected. - R. Flores More

Collision Center Best in the STATE!!! I was kept informed every step of the way. Bryan Garrison made sure my truck was fixed right without any short cuts and I was Best in the STATE!!! I was kept informed every step of the way. Bryan Garrison made sure my truck was fixed right without any short cuts and I was given daily updates by email and most of the time by phone too. Service like this is extremely hard to find. We will always come back to Five Star Ford Plano for our needs. Thanks Bryan and Staff for all you did to repair my truck and make the experience so much better than it could have been else where. More

Great service Department I drove my F250 into the service department late afternoon Friday with no appointment. My battery was corroded and I was worried about my brakes due t I drove my F250 into the service department late afternoon Friday with no appointment. My battery was corroded and I was worried about my brakes due to heavy loads plus an oil change was past due. They checked battery, brakes and did oil change all by late afternoon plus said all good on parts. HONESTY and quick service without an appointment were really appreciated. My battery was cleaned, oil changed and truck washed like new! Fantastic! More