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78 Reviews of Five Star Ford Dallas - Service Center
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February 01, 2025
WARNING******DO NOT USE THIS DEALERSHIP We tried to work with this dealership during the first year of ownership, including 4 service visits, for our new 2022 Explorer for several interior rattles, but ther with this dealership during the first year of ownership, including 4 service visits, for our new 2022 Explorer for several interior rattles, but there is 1 sunroof rattle that they never resolved to date. It reached the point that when the GM of Service, Jerry, saw us coming, he would attempt to avoid us. After the new vehicle warranty ended, we still had/have the same issue, a rattling 2022 Explorer. They knew the issue was unresolved during the warranty period and DID NOT CARE. After we responded to 1 or more of their How Did We Do follow-up emails with our story, they promised to fix any issues if we would remove our review. After agreeing to allow them this opportunity, they had our truck for another 2 weeks with no resolution, and we later found out that they had billed our extended warranty behind our back for this 5th attempt at resolving this issue. We fought the $1,200.00 that they billed for our extended warranty, and they refunded our money as they knew that someone was deceitful within their organization, and this was not our agreement. We lived up to our word, but today, our truck still has the same rattle, which is worse. We told them this, but they ignored this portion of the conversation as they only cared about getting our story/review removed. However, I am not done with this deceitful, incompetent business. I think that they think I will go away, but they don't know me and my tenacity. We paid for a new, nonrattling vehicle, and that is what we expected. BYW, the rep. Tyler has some type of hypo ego about being an ex. Police officer, and we are still unsure why he felt the need to share this information with us while checking our car in for the 3rd service attempt. Um, I wonder why he is now a Customer Service Rep.? Also, Mark appeared to have forgotten that he was customer service for us, the customer. He was the absolute worst rep. He had the personality of a toad frog. More
by chism8166
January 16, 2025
Well run dealership Just over a month with my Bronco and she gets better and better Got my plates early. Stopped and talked with Shawn Even after the sale he is nothing but professional and friendly and she gets better and better Got my plates early. Stopped and talked with Shawn Even after the sale he is nothing but professional and friendly Everyone must stop by let Shawn help you More
by pronger1970
Employees Worked With
January 03, 2025
I recently had the pleasure of meeting Rob Grubb. He went above and beyond to ensure I was taken care of. He handled everything with such professionalism and care. I highly recommend him for anyone l He went above and beyond to ensure I was taken care of. He handled everything with such professionalism and care. I highly recommend him for anyone looking for great service. Five stars! More
by Rockysandlin2
Employees Worked With
December 30, 2024
Sam Packs Ford is not your father's dealership, its 21st century that you could eat your dinner off the polished floors. My appt was at 9:30 AM on Saturday and I was met by my service advisor Spencer Baine century that you could eat your dinner off the polished floors. My appt was at 9:30 AM on Saturday and I was met by my service advisor Spencer Baine when I drove in. She took my information and restated that I would use FORD reward points for the new tires, and then she escorted me to the waiting room. She checked on me several times to give me an update on the maintenance. Tim is the mechanic that worked on my F-250, this guy could repair rockets Elon Musk; he may be coming to knock on his door. Two hours to the minute Spencer came and said my truck was ready, I paid by invoice for the amount not covered by rewards and she walked me out to my truck. She gave me her business card and said call with any questions and let me know when my truck requires service; she also checked on my remaining warranty and it was good until September 2025. I am done shopping for FORD maintenance I have found it at Sam Pack, they will have my business, and Spencer is a long-time employee, and she will be there for many more years. So, if you go ask for Spencer Baine and if you are in the waiting room wave at Tim, he is across the maintenance bay and one spot from the door, and WAVE at him but he may not wave back and he has his hands full of wrenches and parts. Thanks Spencer and Tim for the excellent experience and new shoes for my F-250. More
by PLANO JIM
November 14, 2024
Your web page sucks. Tried to cancel and change an appointment but it didn't work. So I had to call and a human being helped to change the date. I've written web pages Tried to cancel and change an appointment but it didn't work. So I had to call and a human being helped to change the date. I've written web pages since 1995 when there were only 45 million users and we had to use 14 kbps modems so pages had to be very succinct, simple, etc. You have too much clutter for people who are trying to make a simple service appointment. Too much information. More
by jblood@bloodfamily.org
Employees Worked With
October 24, 2024
great service advisor taken care well and on time would recommend for a visit anytime recommend for a visit anytime More
by jr
Employees Worked With
September 19, 2024
Anthony Saenz is my service adviser. He is very responsive and kept me updated on the status of my car. There was an issue with my extended warranty and he took charge and resolved this He is very responsive and kept me updated on the status of my car. There was an issue with my extended warranty and he took charge and resolved this issue. I do trust Anthony and appreciate him taking care of me. More
by rmolina56
Employees Worked With
September 12, 2024
I placed an order on parts. ford.net and it routed through Five Star Ford Dallas. John went above and beyond to reach out and make sure the parts I ordered were what I was reall ford.net and it routed through Five Star Ford Dallas. John went above and beyond to reach out and make sure the parts I ordered were what I was really looking for, and saved me a ton of time and trial and error while delivering the best price in the metroplex on Ford OEM Parts. I will absolutely be back, and I’m driving from Weatherford to do business with him again! Thank you John! More
by Sean Gibson
Employees Worked With
September 03, 2024
Anthony is always attentive, empathic and understanding to the customers needs Anthony is an asset always taking care of situations from start to finish. to the customers needs Anthony is an asset always taking care of situations from start to finish. More
by JenniferP5
Employees Worked With
September 02, 2024
Purchased a 2024 used Jetta from this dealership. ; Realized after taking it home that coolant color was not violet (as it should be according to Volkswagen manual) but brown (should be changed at the ; Realized after taking it home that coolant color was not violet (as it should be according to Volkswagen manual) but brown (should be changed at the earliest). Took it to dealership 2nd day after purchasing and said coolant should be replaced; got shuttled between various service assistants and then to the service manager, who was grumpy and said his department shouldn’t be paying for it. The sales guy was……typical sales guy, transaction was done and he could care less. After being there for over an hour and being given typical reasons (manager is busy/on a a call/with a client (no consideration of my time) was finally transferred to Mo who was the most customer friendly person I interacted with at the dealership who asked me to come the next day and they would take care of it. More
by K
