Five Star Ford Dallas - Service Center

Sam Packs Ford is not your father's dealership, its 21st century that you could eat your dinner off the polished floors. My appt was at 9:30 AM on Saturday and I was met by my service advisor Spencer Baine century that you could eat your dinner off the polished floors. My appt was at 9:30 AM on Saturday and I was met by my service advisor Spencer Baine when I drove in. She took my information and restated that I would use FORD reward points for the new tires, and then she escorted me to the waiting room. She checked on me several times to give me an update on the maintenance. Tim is the mechanic that worked on my F-250, this guy could repair rockets Elon Musk; he may be coming to knock on his door. Two hours to the minute Spencer came and said my truck was ready, I paid by invoice for the amount not covered by rewards and she walked me out to my truck. She gave me her business card and said call with any questions and let me know when my truck requires service; she also checked on my remaining warranty and it was good until September 2025. I am done shopping for FORD maintenance I have found it at Sam Pack, they will have my business, and Spencer is a long-time employee, and she will be there for many more years. So, if you go ask for Spencer Baine and if you are in the waiting room wave at Tim, he is across the maintenance bay and one spot from the door, and WAVE at him but he may not wave back and he has his hands full of wrenches and parts. Thanks Spencer and Tim for the excellent experience and new shoes for my F-250. More

Your web page sucks. Tried to cancel and change an appointment but it didn't work. So I had to call and a human being helped to change the date. I've written web pages Tried to cancel and change an appointment but it didn't work. So I had to call and a human being helped to change the date. I've written web pages since 1995 when there were only 45 million users and we had to use 14 kbps modems so pages had to be very succinct, simple, etc. You have too much clutter for people who are trying to make a simple service appointment. Too much information. More

great service advisor taken care well and on time would recommend for a visit anytime recommend for a visit anytime More

Anthony Saenz is my service adviser. He is very responsive and kept me updated on the status of my car. There was an issue with my extended warranty and he took charge and resolved this He is very responsive and kept me updated on the status of my car. There was an issue with my extended warranty and he took charge and resolved this issue. I do trust Anthony and appreciate him taking care of me. More

I placed an order on parts. ford.net and it routed through Five Star Ford Dallas. John went above and beyond to reach out and make sure the parts I ordered were what I was reall ford.net and it routed through Five Star Ford Dallas. John went above and beyond to reach out and make sure the parts I ordered were what I was really looking for, and saved me a ton of time and trial and error while delivering the best price in the metroplex on Ford OEM Parts. I will absolutely be back, and I’m driving from Weatherford to do business with him again! Thank you John! More

Anthony is always attentive, empathic and understanding to the customers needs Anthony is an asset always taking care of situations from start to finish. to the customers needs Anthony is an asset always taking care of situations from start to finish. More

Purchased a 2024 used Jetta from this dealership. ; Realized after taking it home that coolant color was not violet (as it should be according to Volkswagen manual) but brown (should be changed at the ; Realized after taking it home that coolant color was not violet (as it should be according to Volkswagen manual) but brown (should be changed at the earliest). Took it to dealership 2nd day after purchasing and said coolant should be replaced; got shuttled between various service assistants and then to the service manager, who was grumpy and said his department shouldn’t be paying for it. The sales guy was……typical sales guy, transaction was done and he could care less. After being there for over an hour and being given typical reasons (manager is busy/on a a call/with a client (no consideration of my time) was finally transferred to Mo who was the most customer friendly person I interacted with at the dealership who asked me to come the next day and they would take care of it. More

Yama and the sales team was very helpful in purchasing my new F150 a few months ago. Mo in service has been fantastic getting things handled for my first 10k service. new F150 a few months ago. Mo in service has been fantastic getting things handled for my first 10k service. More

Jerry Thompson failed to do the proper service we paid for within our warranty and service plan. He was proven that he lied and instead cost the customer thousands of dollars due to his failures. When J for within our warranty and service plan. He was proven that he lied and instead cost the customer thousands of dollars due to his failures. When Jerry was asked to rectify it, he repeatedly ignored the customer because he knew he was wrong. When the customer said they may need to escalate matters Jerry responded by threatening a 100% disabled veteran with police action and the confiscation of his vehicle. Shame on you Jerry Thompson. Brian Huth, General Manager, please get involved. More