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Five Star Ford of Dallas
Dallas, TX
1,458 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,458 reviews
August 16, 2011
I had a great experience because Your guys worked on my financing before I ever showed up They let me know what I was approved for and I worked within that budget. It was the speediest process I've eve financing before I ever showed up They let me know what I was approved for and I worked within that budget. It was the speediest process I've ever had at a dealership. More
by Along20
Employees Worked With
Tom Bellah
August 11, 2011
We were looking for a new car at a great price so that we wouldn't require financing. Hector was really professional and courteous in all ways. Our son loves the Mustang, thanks again for making it possible! wouldn't require financing. Hector was really professional and courteous in all ways. Our son loves the Mustang, thanks again for making it possible! More
by Valerie Westfall
Employees Worked With
Hector in person & Paul by phone
August 10, 2011
The minute we walked in the door Kevin asked "how can I help" and I explained that we needed to buy a car now. I explained that our car had been totalled the day before and we are going to be buying can I help" and I explained that we needed to buy a car now. I explained that our car had been totalled the day before and we are going to be buying a car in the next few days. I drive for FedEx and my only day to buy is on a Saturday and I told Kevin what we were looking for, Kevin asked how we would be paying for the car which I told him the X plan, he said fine. He was straight to the point and we wasted no time getting a couple of vehicles to look at. My wife and I decided that the Escape was perfect for what we needed and as we viewed the SUV Kevin was explaining the benefits of owning this auto. Kevin answered the questions we had and had us back out the door in the short time we had to shop that day. We told him that we would be back Saturday. When we got there Saturday morning Kevin got us through the paperwork and with the help of a couple other employees (that got two balloons for our 2 yr old grand daughter) we kept our grand daughter entertained. Thank You! When we got to the finance department with Rick we found him very helpful explaining all our options to make sure our new car was covered with the best possible plan. He gave us details on each option and went out of his way to give us what we asked for seperate from the options he had explained to us. Rick understood that not all customers fit the same mold and everyone has different needs. Thank you all for the Five Star Ford experience and we will be seeing you again in the next few years. More
by douglas dingman
Employees Worked With
Kevin Virnelson & Rick (Finance Rep)
August 02, 2011
In the past, I've had bad experiences with other dealerships. I wasn't looking forward to buying a new car when I arrived at Five Star Ford. However, everyone was extremely nice (not fake nice), a dealerships. I wasn't looking forward to buying a new car when I arrived at Five Star Ford. However, everyone was extremely nice (not fake nice), and they were extremely helpful with all my questions. They walked me through the process, and I walked out really happy with my new car and the experience. More
by jadepirate
Employees Worked With
Andrew Hinton and Bryan Fabian
July 28, 2011
Our new car purchase was just great. T-Bone Burks was very knowledgeable of the Explorer, and answered every question we had. The finance guy, Rick Glover was very efficient and personable. This was as g very knowledgeable of the Explorer, and answered every question we had. The finance guy, Rick Glover was very efficient and personable. This was as good a car-buying experience as we've had. More
by billnav
Employees Worked With
2
July 21, 2011
Very business like - answered all my questions promptly and truthfully - did not try to sell me stuff I did not want or need - in short what a good car dealer should be. and truthfully - did not try to sell me stuff I did not want or need - in short what a good car dealer should be. More
by denison
Employees Worked With
Rob Groves
July 21, 2011
The staff was freindly. Everyone was helpful if I had a questions, Sales, Sales manager, Finance and other sales people I interacted wiht while making my purchase. Tyrone Burks was one fo the better sal questions, Sales, Sales manager, Finance and other sales people I interacted wiht while making my purchase. Tyrone Burks was one fo the better sales peopl I have experienced, his attitude, patience and professionalism. I am 83 have have purchased a few cars More
by Boydpswanson
Employees Worked With
Tyrone Burks, leanard Eastom, and Fiance cant find card
July 13, 2011
My Focus stalled on the way to work and I had it towed to Five Star Ford of Plano on Thursday morning to be repaired. The tow truck took it in at 8:30 in the morning and it sat outside until after 5:00 p.m. Five Star Ford of Plano on Thursday morning to be repaired. The tow truck took it in at 8:30 in the morning and it sat outside until after 5:00 p.m., at which point Greg Hampton, service advisor, phoned me and left a message stating that they had just moved my vehicle into the shop with a forklift. Friday I was unable to receive an update on my vehicle due to failure to reach Mr. Hampton. I got voicemail every time I called. By Saturday I was still unable to reach him. He was off work and the tech assigned to my car was also off work and nobody at the shop knew anything about my car. The notes in the computer just said, "Disabled vehicle." Monday morning...again, I could not contact Mr. Hampton. At lunch time I finally learned through a third party that they had diagnosed the car as having a dead battery and possibly a bad alternator and was given an estimate for repair that was high because he claimed that the axle had to be removed to reach the alternator. I had it towed to a different shop because it all sounded fishy and the lack of being able to reach anyone for information had me concerned. At the other shop it was quickly discovered that my ignition was locked. When Mr. Hampton was phoned to ask why that wasn't mentioned to myself, the tow truck company or the shop I sent my car to, he stated that they it was working fine at his shop...that he personally had turned my key and put the car in neutral to push it into the shop. Funny...not what they had told me about how my car got into the shop and my car is a STANDARD so you don't need to turn the key to put it into neutral. When he was called out on this fact, Mr. Hampton UNPROFESSIONALLY said, "Good luck with that." and hung up the phone. The new shop diagnosed my car correctly....the positive battery cable had an issue which impacted the battery. I only needed the battery and the cable replaced and since there was one in my vehicle trunk they used that. The alternator was not impacted and they told me that the alternator is on top and there is NO NEED to remove the axle to reach it if it ever does need to be replaced. Hmmmm....so the labor on this job would not be so much if it is not as difficult as Mr. Greg Hampton stated. The lack of integrity and professionalism he displayed was highly upsetting to me. Trust is something you EARN with proper treatment of customers as well as honest repair. Customers should be able to reach someone at a shop when their vehicle is in the shop. You don't earn trust by handling business in this manner. To have someone of this character representing the company is shameful. I hate to think about how many others have been treated in this manner and remained quiet. I am highly disappointed with the way this was handled. By the way, I had the tow truck billed through Five Star Ford of Plano and was charged $114.75 for this when the car was within 2 miles of them. Towing from Five Star Ford of Plano to the shop in Lewisville was only $91. Wondering why such a big difference exists when the second tow was 20 miles....... Do your homework and take your car to a reputable and HONEST dealer and not this place. If you must take it there....I do not recommend that you deal with Greg Hampton. More
by Female
Employees Worked With
Greg Hampton
July 13, 2011
My experience was great - never felt pressured. Loved how patient they were with us. Very friendly staff. Great service overall! The cookout was good - parents loved that! We were there for a few hours so patient they were with us. Very friendly staff. Great service overall! The cookout was good - parents loved that! We were there for a few hours so the food and drinks were great! Tasty :) More
by MinaRodriguez18
Employees Worked With
Earnest
July 12, 2011
Sam Pack's Five Star Ford of Plano is a preferred dealership for USAA. Which means that this dealership has already passed the standards set for by USAA. Because of the relationship with USAA, low pr dealership for USAA. Which means that this dealership has already passed the standards set for by USAA. Because of the relationship with USAA, low prices have already been negotiated; therefore, no hassling on price. Also, the general sales manager gave me my trade-in price that matched the purchase price that Car-Max offered me. The dealership spent a few days trying to find the automobile that I wanted. When the vehicle could not be found that meet my desires, they recommended ordering it from the factory instead of compromising on other vehicles that were available but were not exactly what I wanted. More
by msmertz
Employees Worked With
Jake Marker, Lenard Eastom
