Five Star Ford of Dallas

My experience with 5 Star Ford of Plano was extremely easy & they were very informative. Michael & Jim helped me to find the best option for me in a truck. I have typically been driving a F-250 and the n easy & they were very informative. Michael & Jim helped me to find the best option for me in a truck. I have typically been driving a F-250 and the new F-150 EcoBoost looked like a great option for me. I am extremely satisfied. Brian also reviewed several different options for me in regards to buying -vs- leasing. This was very informative and allowed me to make the right decision for me. Thanks Again for everyone's help. More

I had been looking at Ford Explorers for my son, and saw another one at your store in the paper, I pulled up your web site and found the one we bought. I called and got Corey, and he went out to make sure t another one at your store in the paper, I pulled up your web site and found the one we bought. I called and got Corey, and he went out to make sure the vehicle was actually there ( I had a bad experience along these lines at Ford Country in Lewisville) He called back within five minutes, to say yes it was there. We came over, and were greeted at the door by a very friendly gentelman, and directed to Corey. We had to wait until Monday to finalize everything, and had a bit of a problem with finding financing, but Corey kept me up to date with all that was happening, via email. My son loves the truck, and hope it gives him good service for a long time. Thank you for caring enough to follow up. Shelby Butler More

As soon as we pulled up, Paul was walking out. We came in looking for a car that was sold earlier that afternoon. Paul tried to find a car that would meet our price range, and did more than that!!! He ex in looking for a car that was sold earlier that afternoon. Paul tried to find a car that would meet our price range, and did more than that!!! He exceeded our expectations and found the P-E-R-F-E-C-T Car for me. He made everything so easy, and did not pressure me like most car salesman. He was honest, easy to talk to, and so helpful in making everything work out to meet our budget. He was wonderful, along with the rest of his crew who drew up all the paperwork and had us walking out the door with a BEAUTIFUL car in less than an hour. I would recommend Sam Pack's Five Star Ford in Plano, TX to EVERYONE......Ask for Paul (with the English accent)! :) More

Having thought long and hard about acquiring a Mustang, I went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with all of the gentlemen who helped me at this dealership. After test-driving a couple of vehicles, Mike found the one that truly satisfied my soul. Then he went to bat for me and got a reasonable trade in on my used vehicle. He kept the whole process easy and pleasant, introduced me to various people at the dealership that I would be coming into contact with, and made sure I was well taken care of. When I went back a couple of days later for the Sync class and to get the windows of the Mustang tinted, I was delighted to have some time with Kevin who showed me hands-on how to use the nifty features of my new car (that's how I learn best!) Kevin and I had a long talk about customer service and how important it is to any business. Thomas got my window tinting done beautifully and I didn't have to sit around after the class and wait for it to get done. I just couldn't be any happier with my total experience at Five Star and would send any of my family or friends there. As a matter of fact, my sister bought a Fiesta there a few months ahead of me and she's the one who referred me there! More

From the start we were treated very well. Tyrone kept close contact by both e-mail and phone. It was obvious he was busy but the times I had to wait were relativly short. The tour he gave us of the facil close contact by both e-mail and phone. It was obvious he was busy but the times I had to wait were relativly short. The tour he gave us of the facility and the vehicle made us very comfortable with both. More

Went in to get some information. David Denton gave me all the information I asked for without any pressure to buy. He asked me about the price range and loan terms I wanted. I made it clear to him that all the information I asked for without any pressure to buy. He asked me about the price range and loan terms I wanted. I made it clear to him that I was only looking for information at the time because I wanted to save for a bigger down payment to lower my monthly payment. He knew that I was very interested in a used car on the lot and asked if I would be willing to buy the car that day if he could get me the terms I wanted with no money down. I said, "Yes," and after a few minutes, he came back with an offer that met my terms. Within 3 hours, I had the car that I wanted with the loan payment terms I wanted for a better price than I thought was possible. Gary Scott also sold me on the warranty that I was dead set against because I have had bad experiences with high costs and low coverage before. He sold me the extended warranty that I wanted at the price I wanted to pay. Great car-buying experience! More

Buying a car from a dealership is about their people. With Jim Burmeister it was like buying a car from a life long friend. Jim searched and found me the exact truck I wanted, there was no uncomfortable With Jim Burmeister it was like buying a car from a life long friend. Jim searched and found me the exact truck I wanted, there was no uncomfortable negotiation at all, he told me what the dealership could sell the car for, and explained to me what add on's (extended warrantee, etc) I should buy. Being a 30 year VP of Sales I appreciated his easy going, down to earth nature. As long as Ford has a car I want...I wouldn't buy it from anyone but Jim. Being a manager Jim had Tim Grinolds handled many of the details. Tim was extremely friendly and helpful as well. Great buying experience, all my family and friends will be encouraged to use Jim! More

Joe was excellent to work with and I would recommend him personally to anyone I know in the future who is looking to purchase a car. Excellent customer service. I had a trade-in that he helped me with as personally to anyone I know in the future who is looking to purchase a car. Excellent customer service. I had a trade-in that he helped me with as well. More

Tyrone let me test all the automobiles I was interested in even though some were cheaper than others. Overall, a very satisfying experience.I will recommend this dealer to my friends. in even though some were cheaper than others. Overall, a very satisfying experience.I will recommend this dealer to my friends. More

Kudos for Kevin & Dave for their services & work with me to get the vehicle that I want with monthly payment that fit my budget. Thanks again. with me to get the vehicle that I want with monthly payment that fit my budget. Thanks again. More