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Five Star Ford of Dallas
Dallas, TX
1,277 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,277 reviews
May 16, 2011
The sales experience was great, however the radiator on my brand new Escape did not work and had to be replaced. This was very inconvenient and disappointing. I'm just glad I noticed it over-heating befo my brand new Escape did not work and had to be replaced. This was very inconvenient and disappointing. I'm just glad I noticed it over-heating before it became an even bigger issue. I think they should replace the vehicle in case there is lasting damage! More
by Elyse2468
Employees Worked With
Kevin V.
May 14, 2011
The customer service was great. I decided to go to this particular dealership because my mother was buying a car from Tom Bellah, and she recommended him to me. He was extremely friendly and really helped particular dealership because my mother was buying a car from Tom Bellah, and she recommended him to me. He was extremely friendly and really helped me out with the whole process. He is extremely knowledgable when it comes to the car business. I feel that if I went to anyone else, I would not have gotten as good of a deal on my car. More
by strausd
Employees Worked With
Tom Bellah
May 10, 2011
My experience was wonderful-I was in and out of the dealership which was essential since I have newborn twins. David was very helpful and truly wanted to put me in a vehicle that was best for my new f dealership which was essential since I have newborn twins. David was very helpful and truly wanted to put me in a vehicle that was best for my new family. David also made sure that he worked with me on pricing and had everything done and ready for me to drive off the lot when I arrived the next day. More
by jaimeyb
Employees Worked With
David Denton
May 09, 2011
very friendly to deal with , explained how car accessary work took time to learn what i wanted in my ford edge took time to know me, showed a real corcern for my wife and my self on our needs, pleased to work took time to learn what i wanted in my ford edge took time to know me, showed a real corcern for my wife and my self on our needs, pleased to recomend Paul Light as a saleman to deal with More
by danielfp
Employees Worked With
paul light
May 04, 2011
The overall experience was exceptional. The only reason for not giving a 5 across the board is for the QoW section as there was a slight issue with the tires. This was more mechanical and not related to th for not giving a 5 across the board is for the QoW section as there was a slight issue with the tires. This was more mechanical and not related to the sales team. It was also on me, as the customer, to ensure I was fully satisfied prior to leaving. Only one tire was replaced instead of both causing an uneveness in the ride but I did not thoroughly follow up on both tires prior to leaving. In general, outstanding sales team and by far, the least pressured I have ever felt at a dealership. No hassles or badgering. Just straight, to the point information without beating around the bush. Great Job. More
by txhall40
Employees Worked With
Corey, Curtis
April 26, 2011
I had a very good experience with Five Star Plano, Rob Groves was great. My only negative was that the dealership was so busy on Saturday morning when I went to pick up my vehicle that I didn't get very m Groves was great. My only negative was that the dealership was so busy on Saturday morning when I went to pick up my vehicle that I didn't get very much info as I had not seen the vehicle prior to Saturday morning. That was not anyone's fault, in fact it is great for the dealership that they were so busy. I would not hesitate to go back there to buy another vehicle or recommend the dealership to others. More
by Cargold
Employees Worked With
Rob Groves
April 08, 2010
Recently I took my car for a bumper repair. The service manager Keith appeared to be a good and reliable man, so decided to get the repairs done there. Repair itself was average. I had to work with them to manager Keith appeared to be a good and reliable man, so decided to get the repairs done there. Repair itself was average. I had to work with them to get glue off and put the bezels better. After the repairs, went there to pick up the car. As the rental agency is not on the premise, I had to park the car, when I went to return the rental. When I came back noticed that the rear door on driver's side had a big dent. We had inspected the car just before and there were none. They park dealer cars/trucks next and there is no separate area for customers themselves to park safely. There were 2 trucks parked on either side and it was clear it was door from one of the trucks that did the damage. Spoke to Keith. He completely denied that they were responsible and would not pay. This dealership hires others that do dent work to come in and repair. He told me to contact them directly. I insisted that they pay at least half. Then when the repairer came in he spoke to the guy inside and came up with an exorbitant amount of which half he would pay. Even half of the amount was much higher than what cost me when I got the work done with another repairer directly. THIS DEALERSHIP USED TO BE RODEO FORD AND GOT CLOSED DOWN. PROBABLY FOR A GOOD REASON. UNLESS YOU NEED MORE DAMAGES ON YOUR VEHICLE THAN YOU WENT IN WITH, DO NOT GO TO THIS DEALERSHIP FOR REPAIRS. More
by mike2010
Employees Worked With
Keith
