Five Star Ford of Dallas

We had a very positive experience with Paul Light. He worked hard to find a very specific used truck for me. (for example, Ford F150 FX2, Black, 2009 - 2011, less than 40k miles, etc.). He was constantl worked hard to find a very specific used truck for me. (for example, Ford F150 FX2, Black, 2009 - 2011, less than 40k miles, etc.). He was constantly checking his inventory and even had a buyer looking at the auctions as well. He was very responsive to my phone calls and emails. He found the truck we were looking for and made the buying process very easy. I would highly recommend Paul Light when looking for a new or used car or truck. More

This was one of the best experiences I've ever had in dealing with a car salesperson and a dealership. Paul patiently helped me through several visits I made to the dealership, always answering my questi dealing with a car salesperson and a dealership. Paul patiently helped me through several visits I made to the dealership, always answering my questions, never being pushy. Paul was always there to serve the customer. One day when he was helping another customer, Paul asked Ken (the Used Car Manager) to help me and Ken was a great experience as well. It was primarily because of these two and their customer service that I purchased my F-150 Lariet. Prior to making the decision to buy this vehicle, I'd spent two weeks and about 40 hours visiting dealerships and test-driving 10-12 vehicles. So, I had a pretty good grasp of what I wanted and I'd had a lot of exposure to varying dealerships and sales representatives. Paul and Ken are great when it comes to product knowledge and customer service, both of which are far more important to me in the long run that just price. I highly recommend Paul, Ken and 5-Star Ford in Plano. Kevin Turner More

Kevin really helped me out getting all of my sale done over emaila and phone since I live so far away. Gary in financing helped educate me over all of the insurances and warranties. They both were awesome over emaila and phone since I live so far away. Gary in financing helped educate me over all of the insurances and warranties. They both were awesome! Give them a bonus! And tell Gary I'm scheduled to get my spinners for the element this week! :) More

I came in on Friday morning after visiting another dealer, and one of your detail guys spoke with me and then introduced me to Kevin, he knew what I was looking for and worked with me on my trade in. dealer, and one of your detail guys spoke with me and then introduced me to Kevin, he knew what I was looking for and worked with me on my trade in. Then introduced me to Tom who is adding the DVD players (very detailed) and then on to Mike in Finance, we both are from McKinney so had a great conversation and all 3 were Great to work with!! I have already recommended you guys to 3 of my friends and will continue to do so. Thanks again to Rick too!! More

My famly had a wonderful experience buying a new Ford Expedition King Ranch at Five Star Ford in Plano. Shandon Collins worked with us to get the perfect combination of options we were looking for. She Expedition King Ranch at Five Star Ford in Plano. Shandon Collins worked with us to get the perfect combination of options we were looking for. She made buying a new car fun! Shandon and General Sales Manager Eric Knight worked with us on our budget and helped us get a great deal that I wasn't finding at other Ford dealers. Shandon even got us a loan car for a few days while we waited for a new car to be ready. David Geary helped us with a few dealer added options to take care of our car that we had not thought about but am glad he suggested them. At the end of the day you want to buy from people that aren't trying to just sell you a car but help you get the vehicle that you want at a price you can afford. The service staff has been great so far and take care of my car like it is their own. I would highly recommend Shandon Collins and the staff at Five Star Ford Plano. More

I worked with Crystal Burtron to buy a 2012 Ford Focus. Crystal was nothing short of fantastic. I honestly could not ask for anything more in a sales person. Crystal was courteous, professional, worked wit Crystal was nothing short of fantastic. I honestly could not ask for anything more in a sales person. Crystal was courteous, professional, worked with urgency, was not pushy in the least, listened well, and made me feel like an individual and not just a number. I will always come to Crystal first with my car needs in the future - I plan to buy another Ford Explorer in the next 1 - 2 years. In short, Crystal is a role model for how car sales should be approached, and she is the reason I chose Five Star over Bankston for my car purchase. I also worked with Gary in finance. Gary was professional, funny, knowledgeable, honest, and moved things along quickly. Gary also didn't hesitate to answer questions or take back concerns during the process. I never felt like I was being pushed and in the end I feel I received very fair treatment. I just purchased my car so this review is only on the buying experience. I highly recommend Five Star Ford for buying your next car. They simply sell cars the right way at Five Star Ford. More

Because of his background in the special mobility field, Kevin understood my special needs. I was also impressed with the finance department. Found me a good rate and didn't mind giving me a long term loan. Kevin understood my special needs. I was also impressed with the finance department. Found me a good rate and didn't mind giving me a long term loan. More

Nice professional and friendly welcome by Paul. Follow up of the customer. Very important for us because just arriving from France, good support for administravive needs. of the customer. Very important for us because just arriving from France, good support for administravive needs. More

From the moment we arrived at the dealership, we were treated in a fair, friendly manner. This was one of the better experiences we have had in buying a car. The process was smooth (as smooth as car bu treated in a fair, friendly manner. This was one of the better experiences we have had in buying a car. The process was smooth (as smooth as car buying can be)and it was fun. We were taken around and introduced to the service department which is nice since we intend to have any and all service work done on the car there. Our salesman (Jeff) was friendly and took the time to walk me through all of the features of my new car, showing me all of the things the car is capable of doing. I am drawing a blank on the guy who helped us in finance, but he was absolutely wonderful to deal with also - he was friendly and he made what is normally my LEAST favorite part of buying a car (finance) smooth and painless. We were very pleased with our experience at 5 Star and will not only return there ourselves for future purchases and service work, but we would also have no problem referring our friends and family there. More