Five Star Ford of Dallas

Both of these people where very knowledgeable of their inventory, sincere to my budget, and knows how to make you feel comfortable while trying to complete a sale. I really enjoyed my time around them and inventory, sincere to my budget, and knows how to make you feel comfortable while trying to complete a sale. I really enjoyed my time around them and at the dealership. More

Wonderful experience! Love the Edge, great customer service, fantastic team of people! Everyone was friendly and kept checking to make sure we understood everything and were informed about the process service, fantastic team of people! Everyone was friendly and kept checking to make sure we understood everything and were informed about the process. More

We recently purchased a 2012 Ford Escape. Paul made our car selection process very pleasant. He was knowledgeable and extremely helpful, going out of his way to bring a vehicle from another Five Star deale car selection process very pleasant. He was knowledgeable and extremely helpful, going out of his way to bring a vehicle from another Five Star dealership to the Plano location for us to test drive. His friendly and courteous manner made the purchase process a painless one. I will most certainly contact him for future auto purchases, as well as recommend him and the dealership to others. More

Buying a new car from Five Star Ford in Plano, TX was very easy. They satisfied all of my personal desires in terms of finding the right vehicle, making the deal, and ultimately delivering the vehicle. very easy. They satisfied all of my personal desires in terms of finding the right vehicle, making the deal, and ultimately delivering the vehicle. The level of personal attention was far better than what I experienced at Other local Ford dealers who seemed to go out of their way to let me know they were doing me a favor by selling me a car. Working with Kevin, it was obvious that I had his complete attention and he went out of his way to keep me informed, to make internal processes transparent, to make things happen in a timely fashion, and to deliver 110% satisfaction. Good job; good dealership. More

In my online search for a new car, I found the perfect model waiting for me at Five Star Ford. I requested an eQuote through their site and immediately received a call from Joe Bethel with Internet Sales. model waiting for me at Five Star Ford. I requested an eQuote through their site and immediately received a call from Joe Bethel with Internet Sales. He quoted me a lower price than what was listed online, which was already the best deal going with all Manufacturers and Dealerships out there, so I made an appointment to go check it out in person. After driving the car, we sat down to go over the price he quoted me and found he was willing to take even more off the price. I didn't even have to ask or haggle! Joe made the deal effortless and in no time I was in the Finance office signing for my new car. I was in and out in an hour and a half. By far, this was the fastest car deal I've had. I have purchased a lot of vehicles in my life but would say without a doubt that working with Joe and the rest of the Five Star Ford team was the best experience I have ever had! I will definitely be back for service of my new car but also any and all future car needs I have. Thanks, everyone!!! More

I was very satisfied with our decision to purchase our new Escape from Plano Five Star Ford. We looked at several dealerships and experienced a dog and pony show sales pitch from one of them before coming new Escape from Plano Five Star Ford. We looked at several dealerships and experienced a dog and pony show sales pitch from one of them before coming to this dealership. Chase Hall was extremely helpful and knowledgeable about the vehicle. He worked with us via e-mail and phone before the purchase in order to make the actual sales process move quickly and smoothly. I love my new car and I tell everyone who they should call to buy a new Escape! More

We went thru the Costco car buying program. The sale rep We went thru the Costco car buying program. The sale rep contacted us promptly, and was friendly and professional. The buying process was straight f We went thru the Costco car buying program. The sale rep contacted us promptly, and was friendly and professional. The buying process was straight forward and smooth. The make ready and delivery went well. Making an expensive purchase like this should be exciting and fun, and it was! More

My credit union referred us to this dealership's salesman Joe Bethel. We were told that we would not have to deal with the typical high pressure sales tactics by working with Joe. This was certainly the tr Joe Bethel. We were told that we would not have to deal with the typical high pressure sales tactics by working with Joe. This was certainly the truth. We found a truck online and Joe took us out to the lot and showed it to us. A beautiful Ford F-150. I made Joe an offer on the spot below the Internet price. Joe took us in the office, took our offer for approval, 10 minutes later returned to say it was rejected. We stood firm, thanked Joe and left. We visited two other dealers and learned quickly that the best offer was with Joe at Sam Pack. We returned to Sam Pack, Joe showed us their invoicing and an Edmunds report on the value of the truck. The value was $2000 below a trade-in value for the truck. We bought the truck for Internet price, $5,000 below the sticker. Joe and the other sales folks accepted a "no" without argument, and they gave us honest information without salesmanship. I would buy another car from this dealer. More

!!!!!!!!!!!!WARNING!!!!!!!!!! I was in the process of buying a 2006 Infiniti qx56 listed for $20,945 using my 2004 Cadillac escalade as I trade in. My car nada value is $10,000 for fair trade in, they we buying a 2006 Infiniti qx56 listed for $20,945 using my 2004 Cadillac escalade as I trade in. My car nada value is $10,000 for fair trade in, they were giving me $6,250 for it with a $5,000 deposit. When I got there the salesman told me walk in price was $23,000 but it was clearly posted for $20,945 on the window sticker. It had a funny noise when it started, had a mechanic look at it said it was a timing chain tensioner need to be replaced ($1,400 parts&labor) so the used car manager dropped the price to $16,995. So I decided to do the deal, bad idea!!!! After having the car for a few days I noticed a funny rumble comming from the rear of the suv. Had crest Infiniti check it out and said it has a leak and if not fixed soon it can cost $2,500+ to fix. I told five star ford about it and said its a used car and is sold as is and that they need more bank statements for financing. I had given them 3 months bank statements and blacked out my account number bc I don't want anyone trying to spend my hard earned money. The finance manager Jeff told me he needs my account number and I said no, he told me he would not do the deal unless he had the account number. I told him that's fine that I would bring the truck in on Saturday and he said that's fine. So I get home that night w my wife and 5 children and after dinner I went out side to get my 8 month olds formula and baby food out of the diaper bag in the suv and the truck was gone. When I asked my wife if she was playing a joke our daughter told us that a strange car kept driving around. I called jeff and asked him why they came and picked it up and never even knocked on the door or called to tell me he said its not his consern. My wife had wrecked her car a few days prior to this and the ins. co. was in the process of fixing it so the Infiniti qx56 was our only transportation since I used our other suv for the trade in. We have 5 kids, 2 of which are in car seats which were in the qx56 when they picked it up. This dealer ship left me and my family stranded at our own home! I strongly advise not to use this dealership!!!!! They are very "shady" and will screw over anyone they can! More