Five Star Ford of Dallas

This is the 2nd vehicle we have purchased from Tyrone at 5 Star Ford. Tyrone is highly motivated professional and a good listener. He finds exactly what we want and makes the whole experience enjoyable. The 5 Star Ford. Tyrone is highly motivated professional and a good listener. He finds exactly what we want and makes the whole experience enjoyable. The service department is also excellent. We are delighted to support Ford not only because they make a high quality product but also because they did not take the 'bailout.' Now that's American! More

5 Star Ford is on my way home from work. I had finally convinced myself that after spending $65-75 to fill up my truck, I needed to take the plunge and trade in my gas guzzler for a new car. I am from a convinced myself that after spending $65-75 to fill up my truck, I needed to take the plunge and trade in my gas guzzler for a new car. I am from a "Ford Family", my Parents drove Fords and I've owned an Expedition and 3 Explorers. Also, with my two boys now owning their own vehicles it was time for me to down size. I met with Kevin Quesenberry who was very comfortable to work with from the minute I met with him. He's very professional and compassionate about your needs from both a financial and practical standpoint. I've been in sales for many years and I've always tried to treat people the way I want to be treated. Kevin is honest and up front, professional, not pushy or fake and most importantly, a genuine person. I would sincerely recommend 5 Star Ford and Kevin Quesenberry to anyone looking for a great American made vehicle and outstanding customer service! More

I had to have the clutch replaced on my 2008 Shelby GT500. A friend had recommended that I talk to salesman Corey White, as he is familiar with Ford performance cars. He referred me to service writer GT500. A friend had recommended that I talk to salesman Corey White, as he is familiar with Ford performance cars. He referred me to service writer Gregg Wright, who was very friendly and helpful. The parts were ordered on a Friday, they arrived on Monday. I dropped my car off on Tuesday, a free rent car was provided and the service was completed on Wednesday. They kept the old parts per my request and the whole experience was very smooth. I would higly recommend this dealer for any service your Ford vehicle requires. More

I called Crystal late on a Saturday and she informed me that I could come in if I had the time, I didn't and it was close to closing but she still said she would wait. I ended up coming in that Monday and that I could come in if I had the time, I didn't and it was close to closing but she still said she would wait. I ended up coming in that Monday and the patience she took with me was amazing. She even walked me through some basic Sync steps even though they were ready to close the lot. She could have easily made the sell, thank me and then let me go. Instead she made sure I understoon some features, didn't rush and made me feel welcomed. I have been back for several reasons since and she has always made sure to make me feel welcomed. She is awesome. Jeremy was very nice as well but I did not have a lot of interaction with him. He did say hello and come out but I was with Crystal most of the time. More

Our experience was great. We went to other dealerships in desperate need of a new car because our car was having engine failure and we shared that vehicle. Most of the sales people at the dealerships we in desperate need of a new car because our car was having engine failure and we shared that vehicle. Most of the sales people at the dealerships we went to didn't even approach us. My wife and I are young and were wearing exercise clothes, and I suspect that we didn't look like "Big Fish." When we went to 5-Star we were immediately approached by Ernest Brown III. He was friendly, knowledgeable, patient and not pushy. He went through he process with us for multiple hours and we left with a vehicle we felt very comfortable with. THank you so much Ernest! More

Just finished 2nd service issue with this place and couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at a very reasonable price, blows super cold since. 2nd trip, trans leak and lag in passing power from time I floor it. Trans leak fixed under Mercury warranty & stated that a 100$ fee would cover cost of a PCM reflash. Said ok and they determined it was the latest flash version and did not charge! Others might have lied and charged me! Will visit again if needed and no, I did not buy my truck from this shop. Glad I picked them! More

The only reason I did not give a 'Gerat' review on the price is they would need to 'give' it to me for free. Other than that it was a retty good experience. price is they would need to 'give' it to me for free. Other than that it was a retty good experience. More

This was actually the first time we enjoyed buying a car! Crystal listened to us and went out of her way to help us, even to the point of carefully removing stickers we needed to return to the military. In f Crystal listened to us and went out of her way to help us, even to the point of carefully removing stickers we needed to return to the military. In fact, everyone we interacted with was not only friendly but helpful and efficient. More

Michael was very easy to talk to. He asked questions to make sure he could recommend the best options for me. There was no pressure to buy but more of a consultative selling approach to what I need. Mich make sure he could recommend the best options for me. There was no pressure to buy but more of a consultative selling approach to what I need. Michael is a great sales person More

Great value for the car. Service department needs more training as I had to research and make the necessary correction to turn off warning light training as I had to research and make the necessary correction to turn off warning light More