Five Star Ford of Dallas

My experience with Five Start Ford of Plano was excellent!! Primarily because of the work of Crystal Burtron. I had just come from several bad experiences with other dealerships who tried some tri excellent!! Primarily because of the work of Crystal Burtron. I had just come from several bad experiences with other dealerships who tried some tricks of the trade on me. My gaurd was up. Crystal answered every question I asked even if she had to chase down a mechanic to get it answered. She worked extra hard to make the sale. We established a price, which no other dealership closer to where I live would match. I went to make the purchase expecting the finance dept. or General Manager to say they made a mistake and could not sell at the price agreed, or for them to attempt to hike up the price through document fees. None of that happened. No high pressure sale for extras or warranty. I can say Plano Ford is truly worthy of Five Stars. More

Today I brought my car in to have a button ordered that is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the pa is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the part needed to be ordered. I pulled in and met with service advisor Thomas Bellah. Explained what I needed, he took the car back to have the techs look at it so that we could get it ordered. I was not planning on actually getting this fixed today and was in kind of a rush, because I needed to get to work. After about 20 minutes I became impatient (keep in mind I showed up at 8am this morning and they were packed ! ), I went out and spoke with Tom explaining I really needed to get going, could I please just get my car and i would come back another day to have this looked at. I was being a little difficult with him because I knew they were busy, and I really did not want to have to wait. Tom is being very understanding and patient with me the whole time, says he will go get my car for me so that I can go. I am standing there waiting, and other service advisors are checking on me to make sure that Tom is taking care of me. He pulls our of the garage, gives me my keys, and I explain I will call later to set up a time to come back. He puts his hand in air (in a high five gesture) and lets me know the button is replaced and I am good to go! (Of course I high five him back, I am thrilled they got it fixed that quickly) Exceptional job by everyone there ! More

I met Joe Bethel out in the dealer lot and he asked how he could help me. I wanted a new F-150 Super Crew and Joe showed me the inventory and let me pick the truck. I went for a test drive and decided to he could help me. I wanted a new F-150 Super Crew and Joe showed me the inventory and let me pick the truck. I went for a test drive and decided to buy the truck. The entire experience was great! Joe was very helpful and knowledgeable about the truck and all aspects of completing the transaction. He demonstrated every control and feature to familiarize me with the truck. I would hardily recommend Joe and Five Star to all of my friends when they are ready to shop for a Ford. More

We walked in to check out cars, and we walked out owning a vehicle. It was a pleasure doing business with Paul Light. He took his time with us and never hurried us, We also never felt pressured. I would de a vehicle. It was a pleasure doing business with Paul Light. He took his time with us and never hurried us, We also never felt pressured. I would definitely recommend Paul to others. More

Kevin was my primary contact although the following can also be applied to Jeremy. Throughout the entire process, he was very honest and straightforward with me. I told him early on that I wanted to spen also be applied to Jeremy. Throughout the entire process, he was very honest and straightforward with me. I told him early on that I wanted to spend as little time as possible in the dealership and he did everytning he could to make the sales process as efficient as possible. He also got my car quicker than I was expecting (was going to be an order) which was outstanding. I would also like to compliment the finance manager (Ed?) who was also very friendly yet efficient and gave me the feeling that he was also working on my behalf to get me the best deal possible. I will not hesitate to recommend the dealership to my friends, family, and co-workers. More

My wife and I just stopped to see if it was possible to trade a Ford Van that was wheelchair assessable since our daughter had gone home to be with the Lord and we no longer had need of it. They made it ve trade a Ford Van that was wheelchair assessable since our daughter had gone home to be with the Lord and we no longer had need of it. They made it very easy for us to trade for a 2012 Ford Escape (Red) which my wife fell in love with. We were able to drive home with the Escape the very same day. Everyone was very friendly and since we have been dealing at this Ford facility for over 25 years we are happy to be able to continue to deal with the Ford family. More

After dealing with 10+ dealerships and salesman over the past week, my fiancé were exhausted to say the least. Not only did Kevin give us the best deal on the truck we wanted over the phone, but he past week, my fiancé were exhausted to say the least. Not only did Kevin give us the best deal on the truck we wanted over the phone, but he was honest and stuck to that price unlike many other dealers we visited. Jeremy and Ken used all his resources when it came to getting us the best deal on the financing end of the deal and was unfront from the beginning on what has to be done in order to get to the car payment we wanted. They went into lengthy detail about all aspects of the sale like how to work all the cool new features on the F-150, where to find anything and everything we would ever need on the truck, all the warranties that were included and the ones we could purchase if we choose to. These people genuinely want you to get a great deal and really care about the customer service end of the purchase. We walked away excited and at ease that we made the absolute right decision on purchasing a truck with Kevin at Five Star Ford of Plano. More

Paul was a real professional and very patient since this was commercial lease thru my company. I would recommend him to any of my close friends In the market for a Ford vehicle. I rated my experience with was commercial lease thru my company. I would recommend him to any of my close friends In the market for a Ford vehicle. I rated my experience with this Ford dealership due to the positive experience I had with Paul Light. More

Paul was a delight to work with and the dealership had plenty of inventory for us to look at. Love the 2013 Ford Fusion. Like buying American. plenty of inventory for us to look at. Love the 2013 Ford Fusion. Like buying American. More

Gary and Burt made my car buying experience wonderful and easy!! I was impressed Jim came out to congratulate me on my new purchase. I'm telling everyone to go here because I never felt hounded to buy their easy!! I was impressed Jim came out to congratulate me on my new purchase. I'm telling everyone to go here because I never felt hounded to buy their car or pressured to sign...it was all at my own pace. I love my EDGE and I'm bringing my brother back to buy a truck from Five Star Plano!! More