
Five Star Ford of Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I brought my Mustang GT in for service. The car was diagnosed with a sensor problem on the first visit but the part was not in stock. I noticed excessive mileage driven while the vehicle was in their diagnosed with a sensor problem on the first visit but the part was not in stock. I noticed excessive mileage driven while the vehicle was in their possession. I did not bring this to their attention. But while the vehicle was in their possession, they damaged the driver door. I took my vehicle back for the door repair, at their cost, while the sensor was to be replaced. This is where the problems began. First, the door repair was very sloppy, the paint was rough and had runs in it. I requested the work to be redone. It was redone but it still had some small quality issues with the work since the contour of the door was still not per the original. Second, I noticed that vehicle was missing 1/4 tank of gas and the mileage driven was over 100 miles. I am positive of the fuel and mileage of the car since it is a garage low mileage vehicle. I asked why there was so much mileage and gas used on the vehicle and was told that they have to run the car "some". I stated that I beleived that this car was running excessive, especially since the problem was already diagnosed on the first visit,. I believe that quite possibly my vehicle was out driven for a joy ride. My reason is that 100 miles is a lot of miles to test drive a vehicle especially since they had already tested the vehicle during the intial diagnosis visit. Of course the servcie manager and I never agreed to agree. I will never use this dealer for service or body work again. One final point, I took a previous Mustang to this dealer for paint work and when I picked it after they were done with the job, the courtesy driver that brought my car to me did a 'burnout' with me standing right there looking at him. Obviously, he didn't see me. I made him go and tell his manager what he did with my car but I told the manager that he didn't need to be fired. The body shop manager was very apologetic. Stay away from this dealer especially since there are other better choices in the area. More
Corey was a consummate professional throughout the entire sales experience. He was attentive but not overbearing, and extremely knowledgeable about the performance vehicles I was interested in buying. I was sales experience. He was attentive but not overbearing, and extremely knowledgeable about the performance vehicles I was interested in buying. I was satisfied with my sales experience, just as I have been satisfied with other dealings with Five Star Ford Plano in the past. More
I found Five Star Ford of Plano, when I needed to have a heli coil installed in my trucks cylinder head, they were fast, curtious, and reasonably priced for the repair which earned them points with me. So heli coil installed in my trucks cylinder head, they were fast, curtious, and reasonably priced for the repair which earned them points with me. So when my son wanted a new vehicle we started by looking online at Five Star first. Our son purchased a vehicle from Chase over the Christmas break, and he was very helpful so we wanted to use him again. For whatever reason Saturday April 20th was a crazy day for being at the car lot, it was packed with customers. Despite this setback, Chase worked to hard to give us time while finishing up with another customer. He was very busy but managed to find time to get it all done. Curtis in financing was also very friendly and professional. Anytime we were waiting between steps, different staff would ask us if we needed help or anything. Great selection, friendly people, good experience. More
After having a negative experience at a different dealership, I went into Five Star Ford hesitantly. When I walked in, I was expecting to get bombarded by pushy salesmen. This was just the opposite. dealership, I went into Five Star Ford hesitantly. When I walked in, I was expecting to get bombarded by pushy salesmen. This was just the opposite. I was there to meet Corey, who I spoke with on the phone. He was nothing but professional. He was not pushy, but stayed in contact with me so I knew he remembered me. Once I was ready to test drive a final time and buy, he was right there to make sure I had everything I was looking for. He even told me that if that truck wasn't exactly what I wanted, I shouldn't buy it. He said he could order and get me exactly what I was looking for. He won me over and I will continue to do business with him anytime I am looking for another vehicle. Also extremely helpful were Ken Fields while working through financing; and Lynn in making sure my truck had all of the bells and whistles I wanted on it. I highly recommend Five Star Ford in Plano to anyone who is looking to purchase a vehicle of any kind. More
The experience was fast and painless. My wife and I are both very satified and look forward to recommending Five Star Ford of Plano to our friends. both very satified and look forward to recommending Five Star Ford of Plano to our friends. More
From the first momement I met David Denton (as I walked into the show room) he did everything possible to meet my needs. At one point, he stated, "We will not lose your business over price," and he and Ro into the show room) he did everything possible to meet my needs. At one point, he stated, "We will not lose your business over price," and he and Rob were true to that statement. David was able to answer all my questions, and provided information above and beyond expectations. I was treated very well, and efficiently, from that first greeting, through negotiation, through finance, and through final delivery. I will recommend Five Star Ford Plano to others. Bruce Anthony More
Kevin did a great job from the beginning. We felt no pressure and he was patient while we went back and forth looking at different models. He offered us drinks while we waited. We were looking for a car pressure and he was patient while we went back and forth looking at different models. He offered us drinks while we waited. We were looking for a car for our daughter. He found us the right one. In addition to that, the finance person, I am sorry I do not recall the name, was also very patient and we also felt no pressure. The same thing happened with the accesories representative. Overall, we had a great experience buying this vehicle! Thank you. More
I came in to the dealership with a clear time frame and price in mind because I had recently totaled my car and needed to replace it quickly. Ibragim and the rest of the staff were very respectful of my t price in mind because I had recently totaled my car and needed to replace it quickly. Ibragim and the rest of the staff were very respectful of my time and my wishes, and I was able to get the exact car I wanted at an ideal price. What most impressed me is that I never felt pressure to move to a higher price point, and I never had to haggle to reach the price I desired, even though they had to ship the car from another dealership. More
My wife and I had shopped at another Ford dealer and just felt underwhelmed by the service. Through the internet I spotted the exact match we were looking for at Five Star Ford in Plano. Kevin Virnelson pro felt underwhelmed by the service. Through the internet I spotted the exact match we were looking for at Five Star Ford in Plano. Kevin Virnelson promptly responded to my online inquiry and we set a time to come in and drive a 2013 Escape Titanium. We drove, had my trade evaluated, and made a deal in record time. Kevin, and everyone at the dealership made buying a new vehicleas pleassant as possible. My thanks. More