
Five Star Ford of Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Chris made my first experience at five star ford one to remember. I'm 18 years old and they did not take advantage of me, like other dealerships, and Chris worked with me through all my circumstances. He w remember. I'm 18 years old and they did not take advantage of me, like other dealerships, and Chris worked with me through all my circumstances. He was not pushy like other salesman! Also very friendly and easy to get along with! And most importantly he was on my side through the whole sale. I absolutely recommend getting your next vehicle here! And make sure you ask for Chris Sloat he is one of the best I've ever met! I know why it's called five star Ford now! Lol More
My wife and I came to Five Star ford initially a year and a half ago looking for a car and Corey White was our Sales rep. Even though we could not find the perfect car for her, his dedication and customer se a half ago looking for a car and Corey White was our Sales rep. Even though we could not find the perfect car for her, his dedication and customer service attitude and professionalism was, bar none, one of the best we ever encountered. This is what made me return this year when it came time to replace my vehicle. Corey not only remembered my name but also my wife's..a trait that is hard to teach. As the weeks rolled on, I did my research on mid-size SUV/Crosovers and settled on my Ford Escape. While working at my job, Corey worked diligently to get me the exact vehicle I was looking for with the perfect color and features...at a better price than anyone could match...anywhere. The process was fairly quick and painless and he spent considerable time insuring I was comfortable with the new features as was Crystal...our instructor for the training class. She was spot on with all the features and even taught me a few things I wasn't able to discover on my own. Great crew, great service, great vehicles. I will definitely recommend your dealership and team to all my friends! More
I have purchased many car in the past and I must say that it was the best no sales pressure to buy that my wife and I have ever experienced. Kevin and Ken really made us feel at home and at ease with the pur it was the best no sales pressure to buy that my wife and I have ever experienced. Kevin and Ken really made us feel at home and at ease with the purchase of our first pickup.. we have never been treated so well!!! thank you very much Best Regards, Angela and Spencer Hill Allen ,Texas More
Best car buying experience ever! A friend who recently purchased a vehicle here told me to go talk to Jeremy. I did and this deal could not have gone smoother. Shortest time I have ever spent at a dealers purchased a vehicle here told me to go talk to Jeremy. I did and this deal could not have gone smoother. Shortest time I have ever spent at a dealership while purchasing a vehicle. Jeremy and Crystal are great at what they do. More
Donnie Harmdierks and Jim Burmeister did a great job in my purchase of a new Taurus SHO, providing me with the best shopping experience possible. Donnie even helped out by moving the SHO to the North Rich my purchase of a new Taurus SHO, providing me with the best shopping experience possible. Donnie even helped out by moving the SHO to the North Richland Hills dealership for me to take delivery. (I live in northwest Parker County and couldn't get a ride to Plano.) Donnie also took a call from me on his day off (as it turned out) to confirm that the car was at NRH. Since I have never been an easy sale on a new vehicle, Donnie should be Salesman of the Year at Five Star Plano. In summary: great experience, great deal, great car and great folks. More
We were referred to Jim Burmeister by a relative. We had already researched the vehicle we wished to order, knew the specifications we desired and expected the process would go smoothly, which it did. Howe already researched the vehicle we wished to order, knew the specifications we desired and expected the process would go smoothly, which it did. However, Erik and Jim reviewed the specifications with us to ensure we understood the vehicle configuration we would receive. We were also introduced to Brian, who took the time to get acquainted and understand how we choose the dealership. We were provided an anticipated delivery date; the car was actually delivered a week or so earlier than had been expected. Prior to taking delivery, Erik spent a good deal of time with us helping us understand the the vehicle's systems, especially the electronics. We were familiar with the general operation of the vehicle as already owned one, but the electronics and climate controls were completely different than the previous model. We are fully satisfied with the experience of having ordered a new Edge from these gentlemen. More
My family and I experienced the WORST customer service ever during our first encounter with Five Star Ford, in Plano TX, on 10/2/2013, and we never even made it to the dealership. At first, their custome ever during our first encounter with Five Star Ford, in Plano TX, on 10/2/2013, and we never even made it to the dealership. At first, their customer service seemed to be above par. I had made appointment with a used car salesman to look at, test drive and hopefully purchase (cash/trade-in) a 2005 Honda Civic LE Coupe for my daughter. First, he ensured the car was still available, then he went and looked at it for me and rated it an 8+. I felt like I had found the perfect car for my daughter, because it was a 1-owner coupe with low miles and was within our budget. I told him that it would be around 7:30 P.M. before we could get there, because my wife didn't get off of work until 5:30 P.M. and it was a 1 to 1 1/2 hour drive in rush hour traffic. He informed me that his colleague had a client that was scheduled to look at the same car around the same time and asked if I wanted to hold the car with a $500 NON-REFUNDABLE deposit. I declined since I was unemployed and couldn't afford to give $500 away to a car dealership, in case we couldn't reach a deal. At 6:15 pm, we were on our way to Five Star Ford. At 7:00 pm, the salesman calls to inform us that his colleague's client had rescheduled their appointment for the following day. I let him know that was good news and that we should arrive the dealership, at 7:30 pm. At 7:20 pm, 20 minutes later and a few miles from the dealership, he informs us that the car was sold. He began with a slight chuckle, what I assume were nerves, which only made the situation worse, because we had high hopes that this trip to Five Star Ford would put an end to our 4 week long search for a used car. A range of emotions came over us, because we couldn't believe the dealership would treat customers that way, especially after having them drive an 1 1/2 in rush hour traffic. The next day I called and spoke to the Director of Sales who was aware of the situation and offered his apologies. He informed me that the problem was caused by a breakdown in communications. All along I wondered why the dealership couldn't have made an effort to contact me instead of me contacting them. In my opinion, Five Star Ford doesn't base any of their success on loyalty, honor and integrity. Something old retired Vets live by. More
I will definitely be referring people to see Donnie. He was extremely helpful in finding me the Ford Edge I was looking for. He showed me the different styles and color options, without trying to pressure was extremely helpful in finding me the Ford Edge I was looking for. He showed me the different styles and color options, without trying to pressure me to buying something that I did not want. He taught me about the different features offered and showed me how to use them. It was the best experience I have had with a car salesman. I hope my future visits are just like this one! More
After contacting the Internet Sales Team via their website, I promptly received a call from Crystal and got an appointment setup for the following weekend. Every step of the process was quick and ove website, I promptly received a call from Crystal and got an appointment setup for the following weekend. Every step of the process was quick and overall very easy. More