Five Star Ford of Dallas

My husband and I were in the market for a Ford sedan vehicle. Armed with our criteria for a vehicle, we performed a search on pre-owned cars. We found the perfect vehicle - Ford fusion 2012! We requeste vehicle. Armed with our criteria for a vehicle, we performed a search on pre-owned cars. We found the perfect vehicle - Ford fusion 2012! We requested additional information and that same evening we received a call from Crystal Burtron. I was amazed how quickly she responded to our inquiry. Immediately we planned to meet at the dealership to take a look at the car. Everything about the car was just right - price, car size/color, mileage, functionality, warranty services, and much more. We traded my husband's Ford Ranger (at 195K miles- he was sentimental about letting go) and that same day we purchased the Ford Fusion! Crystal coordinated all efforts quickly and delivered the perfect car for us. Thank you Crystal and Ford for your outstanding services. Also, special thanks to Ken for processing the financial aspect of the vehicle. Well done team Ford!!! More

I am a slow buyer. I have been studying, analyzing, and overall perusing the Internet as well as closed Auto Dealership lots on Sundays! No pressure shopping I call it! I have been looking since February overall perusing the Internet as well as closed Auto Dealership lots on Sundays! No pressure shopping I call it! I have been looking since February of 2013! Now as that slow or what? I know I wanted a Super Crew F-150! Then I knew I needed a long bed! Then pretty much undecided on the rest! I was actually admiring a truck at Fry's and the owner came out and proceeded to give me a tour and demonstration! He said he got his at Sam Pack's Plano and was super happy with his deal! I got on the website and eventually gave my info! Sure glad I did that! Voila I received a call from Crystal Burtron! How great was that! I left being a shopper and became a buyer! I literally put her thru the ringer with all my questions! She was awesome, no make that Super Awesome! She helped me figure out what I actually needed! Then at the last minute, after she had already found me a choice of vehicles, I decided I needed a 4 Wheeler! Never flustered that little Lady! She got on her computer and found me more than I dreamed and saved me so much money by finding the only 2013 within miles! She got me all the rebates and got a super super Trade-In price! I am 61 years old and have purchased many things and especially many vehicles! This is the only time in my life that I was completely satisfied with every detail! I have never second guessed this transaction! I love thie way I was treated by all involved with this sale! But it would not have been possible without Crystal!!! More

After speaking with Jerry Reynolds, the Car Pro, on the radio to find out what small SUV he recommended, he sent us to Donnie Harmdierks at Five Star Ford Plano to look at the Escape. Donnie was very nice radio to find out what small SUV he recommended, he sent us to Donnie Harmdierks at Five Star Ford Plano to look at the Escape. Donnie was very nice and professional. He provided great pricing in writing which surprised us. After two weeks of doing some comparative shopping, we decided on the Escape. We were very pleased to have the price range still honored. Donnie and Keith in finance made the whole leasing experience painless. More

We'd been planning to buy a new car in a couple of years but when my old buick wouldn't start we pulled our plan forward. We like the fusion's look and size and the ecoboost engine in our f150 is te years but when my old buick wouldn't start we pulled our plan forward. We like the fusion's look and size and the ecoboost engine in our f150 is terrific so we'd decided on what we wanted before we got there. We arrived about 6:00 pm and drove our new car out about 8:30. The price was a couple hundred below the best number I'd been able to get from other dealers over the phone. The name of our salesman is not on any of our paperwork. I think his name is Michael. His initials for sure are MM and he lives in Rockwall. He has a nice looking family. Anyway he was very friendly, not the least bit pushy. The best thing tho' was he really knew the answer to every question we could think to ask about the car, and he not only had the answer but he knew the reasoning behind it and could clearly explain it. Very impressive. More

We just bought a second car from the same salesman at the same dealership. I've never done that in my long life. David Denton at Five Star Ford Plano made the buying experience great a little over a year ago same dealership. I've never done that in my long life. David Denton at Five Star Ford Plano made the buying experience great a little over a year ago when I bought a new 2013 Ford Escape. This past weekend when we had to replace my wife's car and our first stop was to see David at Five Star Ford Plano. This time our budget was more limited but, like most people, we wanted something nice. David worked hard to find what we wanted at the price we could handle. Now, days later, my wife is still talking about how much she loves her new car. I can't end this review without taking my hat off to Ken who handled the financing and paperwork. He handled my toughest questions with warmth and humor. One question he couldn't answer immediately but he promised to follow it up. True to his word, Ken called the following Monday to get me the information I needed. Finally, my year of experience with the service department has been the best. I'm very happy that I have a maintenance home for my two new Fords. More

I was so pleased with Five Star Ford and their professional environment. I never felt pressured, and everyone was so incredibly friendly and accommodating. I walked out with the perfect car for professional environment. I never felt pressured, and everyone was so incredibly friendly and accommodating. I walked out with the perfect car for me, and was so impressed with the overall experience. They also got my car completely linked to my phone and set up with the settings I wanted. Donnie made sure I was familiar with the vehicle and knew how to operate everything before I left. I will definitely be going back at the end of my lease to buy or lease another car from this dealership. More

We had an excellent experience with the Five Star Ford Plano team this month. After our terrible customer experience with another Ford dealer in DFW we were provided a word-of-mouth reference from a fami Plano team this month. After our terrible customer experience with another Ford dealer in DFW we were provided a word-of-mouth reference from a family member and we contacted Five Star Ford in Plano. Lee was extremely friendly and helpful with my wife over the phone during the initial conversation. He understood our predicament and proposed a solution. I came in that very day for an appraisal of our trade-in (not detailed) which took less than 10 minutes. We were then contact by Lee the same evening about loan approval. We arrived at Five Star to pick up our "Most Excellent" F150 XLT Crew Cab" on Saturday. From sales (Lee) to finance to options to everyone the service and respect for us as customers was fantastic. Thanks Five Star Ford Plano! There's no doubt we'll be seeing you again for our next car transaction. More

Best experience ever buying a car. Mike, Brandon and Curtis made the process fun and easy. Mike got me exactly what I wanted at a great price. Exceptional customer service. Curtis made the process fun and easy. Mike got me exactly what I wanted at a great price. Exceptional customer service. More

Stress-free, straightforward purchase graciously handled by Jason. I offered a reasonable price and it was accepted. None of the usual "used car salesman" shenanigans. by Jason. I offered a reasonable price and it was accepted. None of the usual "used car salesman" shenanigans. More

Our experience was great! It was an easy decision and we plan on using this dealership for all our future needs. Thank you for making our situation just a bit better. plan on using this dealership for all our future needs. Thank you for making our situation just a bit better. More