Five Star Ford of Dallas

Great car buying experience After being ignored at another dealership nearby, it was very refreshing to pull up to Five Star Ford and have someone help you before you enter the b After being ignored at another dealership nearby, it was very refreshing to pull up to Five Star Ford and have someone help you before you enter the building. Darrell Ducharme was fantastic from the beginning. It took 3 different visits for me to make a decision and he was there each time. Darrell was patient through all of my indecisiveness and never gave up even after the car I wanted was sold just an hour before I got there. He was able to find another great deal for me and had everything ready for me when I showed up on the final day to make my purchase. He even stayed late that day he was suppose to leave early. Couldn't ask for a better overall experience! More

This is how buying a vehicle should be Working with Erik was the way an a purchase initiated online should be. He never pushed for me to come in to talk numbers, he made himself available Working with Erik was the way an a purchase initiated online should be. He never pushed for me to come in to talk numbers, he made himself available whenever I did want to come look around, and always asked what I needed/wanted vs pushing to close a deal. He was always very responsive via text or email, and in the end even provided the best price. I have another dealer much closer to my house, but was willing to make the 20 mile drive to this dealership to complete the deal with Erik. I've already recommended him to others, as everyone should have the pleasure of buying a vehicle this way. More

Great experience Could not have asked for a better experience. Won't be going anywhere else for future Ford purchases. The experience was quick, friendly, and the car Could not have asked for a better experience. Won't be going anywhere else for future Ford purchases. The experience was quick, friendly, and the car was everything I was looking for. Can't thank the staff enough. Thanks Erik and the rest of the staff! More

The BEST car buying experience EVER! I've bought a lot of cars over the years, and the dealers and salesmen that I dealt with ranged from awful to very good. But none have been better to I've bought a lot of cars over the years, and the dealers and salesmen that I dealt with ranged from awful to very good. But none have been better to work with than Kevin Virnelson. Kevin was professional, knowledgable, and helped us purchase an Escape that perfectly met our needs. He did not rush or pressure us, and did not try to sell us a vehicle that was higher priced than we wanted. Kevin was an absolute pleasure to work with and I can not recommend dealing with him highly enough. More

New Truck Buying Experience I recently bought a new truck from this dealer and was very happy with how they handled my business. I work long hours and I am usually not able to ma I recently bought a new truck from this dealer and was very happy with how they handled my business. I work long hours and I am usually not able to make it to places during normal business hours. I tried to conduct most of financial dealing thru email to save time at the dealer and not having to wait around for looking thru to lot for what I wanted and price that I wanted. Also, I didn't have the best credit rating but thru luck I was able to get the new truck on my own with no co signer, which was a great feeling. I would recommend this dealer to any of the friends. More

EXCELENT INTERNET EXPERIANCE! This was the first time I have contacted a dealer to buy a car online. I contacted the internet sales department with the information and vehicle I wa This was the first time I have contacted a dealer to buy a car online. I contacted the internet sales department with the information and vehicle I wanted. I received a fast response with most of my questions answered. It was very convenient dealing this way. I was also provided a loaner of the vehicle I desired to test drive. That was outstanding. It made the buying process much less aggravating and relaxed buying from home. No sitting in an uncomfortable chair playing the back and forth sales games of the past. We exchanged 10 or 12 emails about different vehicles and options. Once the vehicle I wanted was chosen and located the negotiation was done. The sale price was presented to me and was very fair. Once I arrived at the dealership to complete the sale, I was pleased to see that the sales numbers had not changed and the deal was completed. I am 100% satisfied with my sales person Erik Faulds. I am also pleased with the entire team at 5 Star Ford Plano. Marc E. Plano Texas. More

Always a great selection and great buyer experience! We have bought several cars over the years from Sam Pack's (Lee Jarmon, Five Star, et al) and have always ended up with the perfect car for the best p We have bought several cars over the years from Sam Pack's (Lee Jarmon, Five Star, et al) and have always ended up with the perfect car for the best price. Excellence all the way from the Salesman (Donnie) who approached us within minutes of getting out of our car, being extremely helpful, informative, quick to respond to our needs and desires. Fantastic assistance from the Finance/Contract guys to get the best deal and all the T's crossed and i's dotted. Tinting and cleanup were exactly as promised and ready for delivery at the appointed time with great explanations of the features. Thanks to the entire team! More

Fantastic Experience My family had the BEST car buying experience we have ever had!! It didn't take all day or several days, like it has for us in the past. Just a few h My family had the BEST car buying experience we have ever had!! It didn't take all day or several days, like it has for us in the past. Just a few hours and we left with the vehicle we wanted at the price we wanted!! We definitely recommend Five Star Ford of Plano!!! More

Exceptional In Every Way From the time we walked in, This has been the BEST car buying experience my family has every had. You guys are the greatest Thankyou From the time we walked in, This has been the BEST car buying experience my family has every had. You guys are the greatest Thankyou More

Great Experience! I am an active-duty member of the Navy stationed overseas preparing to return home & I needed a vehicle waiting on me when I returned. I have been act I am an active-duty member of the Navy stationed overseas preparing to return home & I needed a vehicle waiting on me when I returned. I have been actively searching for about a month and had a frustrating experience with another dealership where the deal fell apart at the last minute. I experienced the exact opposite with Five Star Ford of Plano and I had an outstanding sales person in Crystal Burtron! Buying a vehicle from across the world is a complicated matter, but she was thorough, patient, and made this process very easy. She answered all of my questions and was very accommodating; she went above and beyond of what I expect from a sales person. She sent me additional pictures of the vehicle, provided service records, and we negotiated a great price that was under my budget and about $4,000 less than what the other dealership wanted. I am very particular about details and she ensured I was a happy customer. I am unsure who the manager was I spoke with, but we discussed some minor contract revisions. He too was very accommodating and made the changes I requested with no issues. The paperwork was sent to me via UPS Express, signed and returned, and now they are even delivering the truck to my parents home for me (at a small cost). I am planning on keeping this vehicle (F150 Platinum) for at least 10 years, but if I am ever in need of another vehicle Crystal Burtron will be my first call. Thanks again for the awesome experience! More