Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,706 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,706 reviews
May 31, 2013
Alfred was great it was the easiest experience we have ever had purchasing a new car, Everyone at five star ford was just wonderful, and when we need to purchase our next car we will be back.. Thanks agai ever had purchasing a new car, Everyone at five star ford was just wonderful, and when we need to purchase our next car we will be back.. Thanks again for a great experience. More
by mijucega4
Employees Worked With
May 31, 2013
I have used Five Star Ford (North Richland Hills) twice in the past 3 years and the quality of service and the outsanding presonality of the staff is beyond a Five Star (Ford) rating. I wauld give an 6th s in the past 3 years and the quality of service and the outsanding presonality of the staff is beyond a Five Star (Ford) rating. I wauld give an 6th star for honesty and a family atmosphere. Keep up the amazing and unique customer service. And a special shout out to Aaron Dias. Thanks, Alan Randall More
by Arandall
Employees Worked With
Aaron Dias
May 30, 2013
This is my 3rd time to buy a truck from this dealership. Everyone is very friendly. Jeff Smith is great in sales! Always tell other people and recommend buying from this dealership. Everyone is very friendly. Jeff Smith is great in sales! Always tell other people and recommend buying from this dealership. More
by tybebe
Employees Worked With
Jeff and Heather Smith, Jeff Smith
May 29, 2013
Great place for buying a new or used truck. Alfred is the best! I will recomend everyone i know to five star ford in north Richland hills, Texas. best! I will recomend everyone i know to five star ford in north Richland hills, Texas. More
by f1502
Employees Worked With
May 28, 2013
I enjoyed working with Alfred. He was not high press and answered all my questions very specifically. He took all the time needed to explain the features of the car I purchased. answered all my questions very specifically. He took all the time needed to explain the features of the car I purchased. More
by RVinson
Employees Worked With
May 28, 2013
GREATESTCAR BUYING EXPERIENCE! Justin and MM Ross are exactly who you are looking for when purchasing your new Ford product. Hassle free, straight forward and VERY knowledagable! exactly who you are looking for when purchasing your new Ford product. Hassle free, straight forward and VERY knowledagable! More
by DDenman
Employees Worked With
May 28, 2013
I was dreading the whole buying a new car experience, but when I arrived at 5 Star I was greeted promptly but never felt overwhelmed and pushed by my salesman. He was great throughout the whole experience an when I arrived at 5 Star I was greeted promptly but never felt overwhelmed and pushed by my salesman. He was great throughout the whole experience and I believe I got a good deal. I would recommend this dealership to anyone looking to buy a Ford. Cassie Dix More
by cassiedix
May 27, 2013
I tested the 2013 Tundra, F150, and Silverado. I chose the F150 because of the digital instrument panel and other human factor features. Five Star Ford had a great selection and is near my home. There wer the F150 because of the digital instrument panel and other human factor features. Five Star Ford had a great selection and is near my home. There were 3 exact model/trim/color F150s that matched my requirements. Salesman David Hardick suggested that I choose the F150 with 8.7 miles on it which pleased me. The negotiated price was very low and was within my budget constraints. I have told my friends about my purchase at Five Star Ford. More
by srwilson0738
Employees Worked With
David Hardick
May 26, 2013
Mr. El-Darazi was very professional and helpful. He answered all of our questions, and we were set up in record time. I will recommend Mr. El-Darazi to my friends and family as I have recommended Five answered all of our questions, and we were set up in record time. I will recommend Mr. El-Darazi to my friends and family as I have recommended Five Star Ford for years. More
by amattr
Employees Worked With
May 26, 2013
This is the second time I have bought from Marisa Thompson at Five Star Ford NRH. Marisa greets you with a winning smile and is eager to help you. She is a true professonal at work and goes out of Thompson at Five Star Ford NRH. Marisa greets you with a winning smile and is eager to help you. She is a true professonal at work and goes out of her way to help you get what you want. I will not hesitate to tell people about Marisa and Five Star Ford NRH. The experience I have had buying my two vehicles has been a truly wonderful experience with Marisa. I will buy from no one else in the future. More
by LawrenceEAdams
Employees Worked With
