Five Star Ford

Experience with this dealer was positive. Lee Bates first took care of my family after we rolled in unexpectedly with transmission issues. Even though this was a perfect case for pushing a new car Lee first took care of my family after we rolled in unexpectedly with transmission issues. Even though this was a perfect case for pushing a new car Lee did not push a new car sale option on us. He was first concerned with getting us hooked up with the right maintenance technician. His genuine concern built an immediate trust that allowed us to peruse and eventually execute a new car option. The experience was low pressure and an overall positive experience. More

I have purchased a dozen cars/trk from 5 Star Ford. Eight of them new vehicles. I have purchased 4 new cars/trk from Alfred El-Darazi. He is always very professional and knowledgeable about his job. Eight of them new vehicles. I have purchased 4 new cars/trk from Alfred El-Darazi. He is always very professional and knowledgeable about his job. Alfred has good people skills and a strong work ethic. This is very refreshing these days, and quite a plus for 5 Star Ford. More

We actually had several criteria in both budget and vehicle needs that had to be met, and they were so patient, knowledgable, helpful, and efficient. After two visits to the dealership (both of which vehicle needs that had to be met, and they were so patient, knowledgable, helpful, and efficient. After two visits to the dealership (both of which were pleasant, and we usually dread buying a vehicle) they found us just the right car at just the right price. We couldn't possibly be any happier with our experience. More

This was my first purchase at Five Star Ford and i am very happy with my new 2013 Ford Edge Sport. Lee did a great job at getting me exactly what i wanted. I came to the dealership with high expectatio very happy with my new 2013 Ford Edge Sport. Lee did a great job at getting me exactly what i wanted. I came to the dealership with high expectations and a rather challenging task as far as what vehicle i wanted (i was very picky with the model, color, options, etc). He was able to find me exactly what i wanted in a timely manner. I have no complaints and have told all my friends and family about my great experience with your dealership. Thanks again! More

Five Star Ford has always been a pleasure to deal with (4 vehicles purchased over time). More specifically, working with Mark Lancaster is an absolute pleasure. No nonsense and simply no pressure. Very up vehicles purchased over time). More specifically, working with Mark Lancaster is an absolute pleasure. No nonsense and simply no pressure. Very upfront with pricing and incentives making it a transparent and honest transaction. Mark is extremely dedicated to excellent customer care and is very knowledgable. He knows the products and truly believes in Ford quality and innovation. While somewhat of an overused cliche' Mark is the epitome of a "friend in the car business". More

This was the 2nd time that I've dealt with Robert Wood and he is the reason that when I was ready for a new truck that I went right back to see him. He cares about his customers and sees to it that he can and he is the reason that when I was ready for a new truck that I went right back to see him. He cares about his customers and sees to it that he can do whatever it takes to get us that new vehicle we want. Thanks again Robert!! More

Lee Clanton was very responsive to our request for a particular new vehicle. He was up front about the cost and no haggling on a fair price. He is the most knowledgable sales person I have ever dealt wi particular new vehicle. He was up front about the cost and no haggling on a fair price. He is the most knowledgable sales person I have ever dealt with and was very patient in explaining each and every feature of the vehicle. I felt as if we had his full attention at all time and we were his most important customer. He was always very polite and professional and I feel that I will always return to yo9ur dealership first before purchasing a new vehicle in the future. Thank you so much for relieving the stress of purchasiing a new vehicle without felling I may have received a better deal somewhere else. Please pass this letter on to Tony Pack and thank him for connecting us with Lee. Sincerely, Jim and BJ Czewski More

Aaron Dias worked with us for several months to acquire a new Fusion. It took a while to get the car and when it was finally due to arrive at the dealership, it got stuck in Arizona. My husband had arranged new Fusion. It took a while to get the car and when it was finally due to arrive at the dealership, it got stuck in Arizona. My husband had arranged a day off to pick up the car so we went to the dealership knowing it wasn't in yet. Aaron found us a car exactly like the one we ordered (except it included a moon roof which we didn't care about having) that had arrived a few days before our visit. He prepped it for us and when we returned to see it we decided it was the one. Aaron was very nice and friendly and professional. He explained everything and showed us enough of the "Sync"information to get us home. Sam helped us with window tinting and Millennium Package. Very nice and friendly. Great smile. Mike Asher was very professional in the finance department. He found us a good rate. Additionally, Service Advisor Jose Garza took great care of us the same day we bought the Fusion. We were getting the Edge in tip-top shape for me to take it over from my husband. (I'm getting a superb hand-me-down.) Abel gave us a ride home while our car was being prepped. He was delightful, friendly and knew all short cuts to our house. We have bought 2 Explorers, a Mustang (at Ford Country before Sam took it over), an Edge (Carrollton) and an Excursion at this location and now the Fusion. We are Ford people and we really have enjoyed dealing with Sam Pack's Dealerships. Sam Pack personally helped me with a problem I had encountered at Ford Country before he even owned the dealership! We will continue to do business with Sam Pack because we are always treated very well. Sue and Robert Britt More

Alfred was an exceptional salesman. He followed through in every aspect, was respectful of our time, explained the vehicle and services Ford provided and was extremely pleasant to work with during the enti in every aspect, was respectful of our time, explained the vehicle and services Ford provided and was extremely pleasant to work with during the entire process. Your company is lucky to have Alfred as an employee! More

when I first heard of this guy I thought to myself ford dealership ok lets see if he will waste my time. The first time he was nice enough to tell me what he couldn't do with what I had to go with. I was dealership ok lets see if he will waste my time. The first time he was nice enough to tell me what he couldn't do with what I had to go with. I was surprised to hear what he had to say next. I thought this guy has jokes, he e-mailed me some pictures of truck and got no wear but he never gave up and he and the team he was working with made me and my family very proud. THANK YOU CARLOS CODIE More