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Five Star Ford
North Richland Hills, TX
8,761 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,761 reviews
June 20, 2024
I had the best experience at Five Star Ford. I went there with half way decent credit, a low down payment and hope from God. When I say I called John Little who got me in contact with Crystal Sa I went there with half way decent credit, a low down payment and hope from God. When I say I called John Little who got me in contact with Crystal Sanders and they worked together as a team to take care of me. That got me in a car that’s perfect for me? Such a beautiful reliable vehicle I feel so blessed that I was referred to them by such a wonderful person Jon Washington, Who was so confident that these two would be able to take care of me. Thank you so Much to John, Crystal and the Five Star Ford family for treating me like family. You guys are awesome! More
by Chavong.vm
June 20, 2024
Visited Five Star Ford this week looking for a new Ford Explorer and was greeted by Alfred the sales consultant. Start to finish, just an over the top positive experience. Alfred is an absolute professiona Explorer and was greeted by Alfred the sales consultant. Start to finish, just an over the top positive experience. Alfred is an absolute professional, he knew the vehicles and was incredibly friendly. The dealership got us a very competitive deal that we were happy with. The actual purchase process was the fastest I've ever had. Mark in the Finance department made the paperwork process a very positive experience, and we were on the road. Great team at Five Star Ford, strongly recommend. If you visit, look for Alfred! More
by texasflyer55
June 19, 2024
Bruce Eversole is the best salesman ever! He made sure everything was perfect and to my liking. He had a great sense of humor, but was very professional. He had my best interest involved for He made sure everything was perfect and to my liking. He had a great sense of humor, but was very professional. He had my best interest involved for sure. Thanks, TShovie More
by tsmith733
Employees Worked With
Tiffany from the used sales , Bruce Eversole
June 19, 2024
Allfred is always nice and I have bought other vehicles from him. I highly recommend him. My friends and family have bought vehicles from him. from him. I highly recommend him. My friends and family have bought vehicles from him. More
by David3864
Employees Worked With
June 14, 2024
Excellent in all aspects. They made the process as painless as possible. Would definitely recommend. They made the process as painless as possible. Would definitely recommend. More
by cody.grant.acree
June 11, 2024
Mrs.Sanders was great! She did an excellent job at finding us the perfect vehicle and helping me with the paperwork to make my dream come true of owning a truck. I highly recommend her, make sure to a finding us the perfect vehicle and helping me with the paperwork to make my dream come true of owning a truck. I highly recommend her, make sure to ask for Mrs.Sanders when looking for your vehicle at Five Star Ford! More
by Gamaliel Ramos
June 07, 2024
Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, including extra service suggested; now I need a new engine at 103,000 miles; and finally an offer of $500 for my car! No acknowledgment of pristine interior and exterior, or new tires worth more than $500. No acknowledgment of an engine with faults that should have been recalled, just it is all your loss. The only value I feel now from Five Star was as a financial sucker to them and to Ford Motor Company. Premium maintenance was a very costly joke! More
by Sharon.beeman1983
June 05, 2024
Jason and the staff were friendly and warm welcoming. He did everything in his power to check every box of our needs. He did everything in his power to check every box of our needs. More
by Kayla
June 04, 2024
David and Preston have been wonderful to work with on my recent purchase. They answered all of my questions and provided the necessary documents I requested. Both are very professional, listen to customer n recent purchase. They answered all of my questions and provided the necessary documents I requested. Both are very professional, listen to customer needs, and will be the reason I return to Five Star Ford in the future. More
by drbphilpot
June 03, 2024
Crystal helped me purchase my first truck and she made the process enjoyable and stress free! I highly recommend coming to five star ford and working with her! She was absolutely amazing! the process enjoyable and stress free! I highly recommend coming to five star ford and working with her! She was absolutely amazing! More
by hunter
