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Five Star Ford
North Richland Hills, TX
8,702 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,702 reviews
November 08, 2025
Great company! Didn’t even try and charge those hidden fees so many dealerships do. Breath of fresh air. Thank you!!! Didn’t even try and charge those hidden fees so many dealerships do. Breath of fresh air. Thank you!!! More
by Chris
Employees Worked With
November 07, 2025
My sales rep was most excellent and represents a no hassle and straightforward experience. Shopped and bought 5 total vehicles in 10 years. Second to none. hassle and straightforward experience. Shopped and bought 5 total vehicles in 10 years. Second to none. More
by dalebank
November 03, 2025
Friendly, thorough, competent - made the process of trading and buying a new vehicle very straightforward trading and buying a new vehicle very straightforward More
by Catchall
November 02, 2025
Alfred and the whole five star team could not have made this process any easier! I plan on being a future customer for years to come! this process any easier! I plan on being a future customer for years to come! More
by Hunterklumpp
Employees Worked With
October 28, 2025
Five Star Ford always treats me well. Alfred is great to work with. I have purchased several vehicles from him at Five Star over the years. I even took my grandson to help him get his fir Alfred is great to work with. I have purchased several vehicles from him at Five Star over the years. I even took my grandson to help him get his first vehicle. More
by joe
October 27, 2025
No pressure sales. Al El-D and Lee Clayton are 5 Star reps for the company and are deserving of rewards by 5 Star Ford Management. I purchased my 2006 F-150 from Alfred Al El-D and Lee Clayton are 5 Star reps for the company and are deserving of rewards by 5 Star Ford Management. I purchased my 2006 F-150 from Alfred and when I saw him his mannerism and approach in dealing was professional, courteous, and friendly. Most of all he remembered me and made sure I was treated courteously by Lee Clayton whom he referred me to due to his Chicago chords was not up to par. Lee dis a great job in working with me and my grandson. His attitude, professionalism, product knowledge, and, overall help working with me, helped close the sales deal. They're both deserving of any awards given by 5 Star Ford. More
by bns617
October 26, 2025
The dealership delivered exceptional service, making my truck trade-in smooth, efficient, and truly enjoyable. truck trade-in smooth, efficient, and truly enjoyable. More
by Abcdefg
Employees Worked With
October 23, 2025
I’ve been a Ford man as far back as I can remember and I bought my five star 2004 Ford Ranger 21 years ago. I have been so blessed to take it back & give me a great trade $$. For my salesman Alfred and the bought my five star 2004 Ford Ranger 21 years ago. I have been so blessed to take it back & give me a great trade $$. For my salesman Alfred and the financial David and the sales manager there’s no other better people in the industry Ford is now.Thank you, Alfred El Darazi for setting up all the technology. God bless everyone @ five star ford in North Richland Hills Sam Pack Five Star Ford…. More
by ant66rl
October 22, 2025
Alfred did a great job showing us every part of our new to us truck! He is very knowledgeable and helpful. to us truck! He is very knowledgeable and helpful. More
by moginfin
