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Five Star Ford
North Richland Hills, TX
8,491 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,491 reviews
December 02, 2024
dealership was very clean and kept up with cleanliness and organization. was very happy with the experience and help i received. salesmen, Lewis was very knowledgeable and answered all the concerns i had. and organization. was very happy with the experience and help i received. salesmen, Lewis was very knowledgeable and answered all the concerns i had. More
by dpingarron
Employees Worked With
November 30, 2024
I had the best experience! Fastest and easiest car buying experience ever. Will definitely see Alfred again.I love my new Bronco! Fastest and easiest car buying experience ever. Will definitely see Alfred again.I love my new Bronco! More
by Hilarysdfw
November 30, 2024
Gary crosby was so easy to work with and helpful. Fast in and out but with lots of care and attention to detail. Fast in and out but with lots of care and attention to detail. More
by cmccain23
November 30, 2024
Mr Bass took care of Holly and I. Got Holly the car she wanted. Straight forward, no hard press, worked with our schedule. Couldn't ask for more. Finace team was great to work Got Holly the car she wanted. Straight forward, no hard press, worked with our schedule. Couldn't ask for more. Finace team was great to work with aswell. More
by Robert Beard
November 30, 2024
Mr. Lewis Bass provided additional assistance and made sure we were taken care of throughout the process, he even provided courtesy transportation from our home to the dealership to complete our purchase. sure we were taken care of throughout the process, he even provided courtesy transportation from our home to the dealership to complete our purchase. More
by TLNorton
November 27, 2024
Best Ford dealership in North Texas,huge inventory and great location,website super helpful and nice people! great location,website super helpful and nice people! More
by Rafael
November 26, 2024
Friendly and courteous got the deal done quickly didn't feel forced to buy add ons it was the best car buying experience I've had feel forced to buy add ons it was the best car buying experience I've had More
by Rnetterlund869
November 26, 2024
Responsive and organized! These folks communicated well, with me, and each other. I had one point of contact that kept me informed at every step and when my requests were comp These folks communicated well, with me, and each other. I had one point of contact that kept me informed at every step and when my requests were completed. They had none of the “dealer add ons” you see at some dealers, and were transparent and knowledgeable. They were also quick. They had my truck ready when they said would including a detail which took less than an hour. Great team of folks there - definitely recommend. More
by B Cas
November 23, 2024
William May and the 5-Star finance team went above and beyond to close our deal. William was thorough and professional. We wish we would have found this dealer sooner. No hard sell, no making promises tha beyond to close our deal. William was thorough and professional. We wish we would have found this dealer sooner. No hard sell, no making promises that were not kept, just 5-star customer service. More
by calboys9200
November 23, 2024
Very nice person, easy transaction, no pushy sales talk. Great first experience for my son to get his first car. Great first experience for my son to get his first car. More
by GDash
Employees Worked With
