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Five Star Ford
North Richland Hills, TX
8,702 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,702 reviews
November 24, 2025
Unhelpful, unsure of answers, and lacked basic knowledge made the whole car shopping experience disappointing. made the whole car shopping experience disappointing. More
by serenavee
Employees Worked With
November 19, 2025
Came from out of town. Everything was ready when I arrived. Truck, paperwork sign and go. Sales was excellent. Excellent communication. Easiest buying experience Ive ever h Everything was ready when I arrived. Truck, paperwork sign and go. Sales was excellent. Excellent communication. Easiest buying experience Ive ever had. More
by Bdsmith1150
Employees Worked With
November 19, 2025
Jose Carreon listened to me and provided expert help in purchasing a fantastic used Ram 1500 pickup. purchasing a fantastic used Ram 1500 pickup. More
by apaliski
Employees Worked With
November 19, 2025
Great buying experience! We found the right vehicle and there were no hidden surprises. Lewis helped us ensure everything was perfect at the right price. In addition, after t We found the right vehicle and there were no hidden surprises. Lewis helped us ensure everything was perfect at the right price. In addition, after the sale, Lewis ensured we got the best care from the service department. Five Star Ford seems to have processes and policies far above average compared to the typical car buying experience today. Would definitely purchase from them again in the future. More
by jesse.bulpitt
Employees Worked With
November 18, 2025
Thanks for the great deal on the 2019 Chrysler. Lewis was fantastic! We also have done his embroidery on his Five Star Ford work shirts in the past. Lone Star Thread Works. We would love to embroi Lewis was fantastic! We also have done his embroidery on his Five Star Ford work shirts in the past. Lone Star Thread Works. We would love to embroider all your caps and shirts! 817.372.1343 More
by fnafloyd
November 18, 2025
Easy buying experience. We would definitely recommend. So glad to be back in a Ford after trying out a Chevrolet! We would definitely recommend. So glad to be back in a Ford after trying out a Chevrolet! More
by aptarpley
Employees Worked With
November 16, 2025
Just got the Ram. I set an appointment with Alfred and he greeted me right away when I arrived. Right away he got the keys to the Ram and I got to test drive it. Alfre I set an appointment with Alfred and he greeted me right away when I arrived. Right away he got the keys to the Ram and I got to test drive it. Alfred really knows the streets around the dealership! He let me check over the truck as much as I wanted to. Alfred then went over the next steps to purchase it and explained everything in detail.He got my trade appraised and went over the numbers. Overall a great experience and great place to get your new car or truck. More
by Greg4dodge
November 11, 2025
Great people and great service. They always work with you to find you what you need. They always work with you to find you what you need. More
by faceportal
Employees Worked With
November 11, 2025
Friendly, honest, communicative, and made a fair deal we were comfortable with. It really couldn't have been a better experience from start to finish. Gary and Logan took exceptional care of us. Thank you t were comfortable with. It really couldn't have been a better experience from start to finish. Gary and Logan took exceptional care of us. Thank you to the whole team! More
by knc1000
November 10, 2025
I had a great experience buying my f150 at 5 star ford I will definitely be recommending to others thank y’all very much will definitely be recommending to others thank y’all very much More
by Joshuajetaylor
