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Five Star Ford
North Richland Hills, TX
8,551 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,551 reviews
March 31, 2025
I bought my Ford Escape at Five Star Ford NRH and the entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A special thanks to Ron Baron for updating me daily and providing a loaner while everything was being taken care of!! He was so kind and professional!! Also a special Thanks to MM Ross for taking care of the warranty and repairs and showing me I really can trust them to make me a Very Satisfied customer!!! I also want to thank Nick Hernandez for always doing a great job taking care of my oil changes and his kind and professional personality! I cannot express enough how happy and blessed they made me with my recent repairs!!! THANK YOU!! I can’t Forget to mention the ladies at the front desks and their kindness and of course the complimentary cookies!! And thank you to Johnny and all the mechanics that worked hard to make sure everything was repaired!! I highly recommend Five Star Ford in North Richland Hills, TX More
by deborah.s.harmon
Employees Worked With
Other Employees :
Reagan, Amy , Anitse and the sweet lady at the front desk on the floor in Sales
March 27, 2025
Mr. El-Darazi and the dealership were very easy to work with. He worked with us for 3 days to get the vehicle we wanted. He was patient and very knowledgeable. We would definitely return and recommend him with. He worked with us for 3 days to get the vehicle we wanted. He was patient and very knowledgeable. We would definitely return and recommend him to our friends and family. More
by Rfb3247
March 25, 2025
Kaylen Pierce was great. She took great care of us. Highly recommend her and this dealership. She took great care of us. Highly recommend her and this dealership. More
by mahefner32
March 23, 2025
When I first walked into Five Star Fod I was planning on buying an Escape, but the Ford Maverick caught my eye. Alfred showed me a Maverick hybrid that I fell in love with. As you see the rest is history. G buying an Escape, but the Ford Maverick caught my eye. Alfred showed me a Maverick hybrid that I fell in love with. As you see the rest is history. Great job Alfred a More
by ncledoug
Employees Worked With
March 22, 2025
Alfred El-Darazi is good person and everything was fast for us to get our new car today for us to get our new car today More
by Franck Nkosso
Employees Worked With
March 16, 2025
They are crooks! I bought a used car for my kid on outward appearance it was good. Upon getting home I learn there is a oil leak, front end was trash and rear shocks I bought a used car for my kid on outward appearance it was good. Upon getting home I learn there is a oil leak, front end was trash and rear shocks were held on by a hand tightened nut with no washer. Im not a mechanic, while I understand as is purchases, some level of honesty should be expected. NOT FROM THESE CLOWNS. STAY AWAY BEWARE More
by Whiteb81883
Employees Worked With
Joad (forgot the clowns last name)
March 15, 2025
The process was as seamless as buying a new vehicle can be. Good job! Thank you! be. Good job! Thank you! More
by Fmtisdel
March 13, 2025
We found a used vehicle online that we were interested in and since we had a 2 hour drive, we had a lot of questions for our sales rep Lewis Bass. He was very communicative and helpful in answering all of ou and since we had a 2 hour drive, we had a lot of questions for our sales rep Lewis Bass. He was very communicative and helpful in answering all of our questions and even sending pictures of certain parts of the truck. We decided to head that way without an appointment and were warmly greeted by every staff member we came in contact with and were lead to Johnny Denney's desk as Mr. Bass had a previous appointment. Mr. Denney was very straight forward, amiable and helpful in answering all of our questions and making sure we left with the best deal and all of the information regarding the vehicle warranties, features and history. The financing/funding portion was handled by Kyle Crowley and he was extremely efficient and concise. We left with the truck we wanted and will be 5 Star Ford customers for life! Extremely satisfied! More
by Mredden88
March 11, 2025
Our car buying experience with William May at Five Star Ford was amazing. He knew everything about the vehicle we were shopping for, he was very nice and friendly, and made the car buying experience painle Ford was amazing. He knew everything about the vehicle we were shopping for, he was very nice and friendly, and made the car buying experience painless. More
by alexgarza818
