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Five Star Ford
North Richland Hills, TX
8,702 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,702 reviews
December 14, 2025
Five star was great to myself and my boys. They took plenty of time to help us find a good car and then took great care to offer exceptional customer service. They took plenty of time to help us find a good car and then took great care to offer exceptional customer service. More
by hhuckaba
December 13, 2025
They were friendly and helped get me in the car I wanted quickly. I'm very glad I ended up working with them. quickly. I'm very glad I ended up working with them. More
by Haley
December 13, 2025
Kyle was super friendly, knowledgeable and professional. It was a great experience and I will be coming back It was a great experience and I will be coming back More
by ssgilletti
Employees Worked With
December 12, 2025
We were helped immediately and thoroughly. Alfred was a wonderful person to work with during the entire process. Alfred was a wonderful person to work with during the entire process. More
by lgaylecreed
December 06, 2025
Lewis was very helpful, responsive and courteous. He made the entire buying experience fast and simple! He made the entire buying experience fast and simple! More
by yjoaquin03
December 05, 2025
Lewis Bass is an outstanding car salesman! He was perfect and efficient throughout the entire process. From the moment I arrived, Lewis made everything smooth, straightforward, and stress-fre He was perfect and efficient throughout the entire process. From the moment I arrived, Lewis made everything smooth, straightforward, and stress-free. He was knowledgeable, attentive, and incredibly professional. I never felt pressured—just genuinely supported in finding the right vehicle for my son. More
by Veronica
Employees Worked With
December 04, 2025
We are very happy with our new truck and the great service we received at Five Star Ford. Our salesman was very helpful and spent time with us answering all our questions. service we received at Five Star Ford. Our salesman was very helpful and spent time with us answering all our questions. More
by rodeojbc
Employees Worked With
December 03, 2025
Marina was awesome as always. The experience at 5 star ford was fantastic as well. The experience at 5 star ford was fantastic as well. More
by Brent
November 26, 2025
Five Star Ford is blessed to have a Darrin Cline. He is personable yet professional. He listens and gets to know his customers. Darrin is like family and we know that anytime we want to purchase a ve He is personable yet professional. He listens and gets to know his customers. Darrin is like family and we know that anytime we want to purchase a vehicle we can come to him and he will deliver!. More
by dnlang2021
Employees Worked With
November 25, 2025
Alford is the best! ! So patient and helpful. So much knowledge! He’s a hard salesman to beat! ! So patient and helpful. So much knowledge! He’s a hard salesman to beat! More
by Cwrnfa
