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Five Star Ford Lincoln - Service Center
Warner Robins, GA
145 Reviews
145 Reviews of Five Star Ford Lincoln - Service Center
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August 05, 2015
Horrible service department! Do not do business with Five Star Ford's service department. I made an appointment to have my 2013 Ford Explorer serviced, not only was the customer Do not do business with Five Star Ford's service department. I made an appointment to have my 2013 Ford Explorer serviced, not only was the customer service horrible. The service department manager was totally incompetent and had no knowledge of Ford's warranty policies. My explorer would show shift to park while in park. Ford released a memo for this issue and gave step by step instructions on how to correct this "known" problem. The service manager told me the message would have to be seen by the technician to be repaired. I asked him if they did in fact shift the car from drive to park and he said no. I asked how can this be fixed if you do not troubleshoot this issue, he had no answer and he hadn't even seen the memo released by Ford. Not only did they not fix that issue, they didn't even fix the two recalls on my vehicle. Do yourself a favor and don't deal with this department at all. More
by Bruiser79
Employees Worked With
Service Manager
July 03, 2015
top notch service rep Andy Sitten Andy Sitten is one of the best & friendliest service reps I've ever run across. Makes the servicing experience pleasurable. Great attitude and person Andy Sitten is one of the best & friendliest service reps I've ever run across. Makes the servicing experience pleasurable. Great attitude and personality. Five Star Ford has some of the nicest salesman, managers and servicemen in the business. Been to a lot of dealerships over my life time and theirs is the best. If something is wrong they will make it right. Good group of folks. More
by lwj48
Employees Worked With
Andy Sitten
June 05, 2015
Service Department Mark Heard did an excellant job assisting me with the warranties on my Mustang when the tire blew. He was very professional and kept me informed of a Mark Heard did an excellant job assisting me with the warranties on my Mustang when the tire blew. He was very professional and kept me informed of any delays. He made sure that I had transportation to work while my Mustang was being repaired. I plan on taking my Mustang to him for any future car care. More
by Raven1
Employees Worked With
Mark Heard
October 25, 2014
quick fast service I went to 5 star ford on Russell pkwy and from now on they do my routine maintenance thanks Allen Robinson he treated me like family I went to 5 star ford on Russell pkwy and from now on they do my routine maintenance thanks Allen Robinson he treated me like family More
by Joseph Head
Employees Worked With
allen Robinson
June 27, 2011
Purchased a F250 Diesel truck 2 years ago and bought the Silver Package for $2,000. After having the truck for 2 months the computer went out and the warranty didn't cover. Now, the EGR Cooler and Oil Coole Silver Package for $2,000. After having the truck for 2 months the computer went out and the warranty didn't cover. Now, the EGR Cooler and Oil Cooler which is a known problem with the truck went out. The motor is vapor locked. Because it is not a "Main" Component of the Motor, they will not cover it. They tried to get us to trade, but wouldn't give us anything for the truck. When we bought the $2,000 warranty, they told us this would be covered. After only owning the truck for 2 years and it has less than 100,000 miles, we are very discouraged. Never will we ever buy from Five Star again. IF you sale a warranty, make sure you cover what you tell your customer. More
by brandymichael
Employees Worked With
Garry Britt
