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Five Star Ford Lincoln
Warner Robins, GA
599 Reviews
Five Star Ford GA of Macon, GA is proud to be serving drivers of Warner Robins, Cordele, Perry, Dublin, Milledgeville, Americus and surrounding areas. We have an extensive collection of new and used cars, trucks and SUVs available including the Ford F-150, Mustang, Fusion, Explorer, and more!
We also have an experienced and professional service department that will keep your Ford in tip-top shape no matter the repair; large or small! Our parts department will provide you with the highest quality of genuine parts and our finance department will work with everyone to get you into the Ford you have had your eye on!
Check out our great deals and browse our large inventory of Ford vehicles on our website or stop by our location and don't hesitate to contact us if you have any questions about any of our departments! We will direct you to the right place!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 154 service reviews
March 23, 2026
I purchased my 3rd vehicle and 2nd F150 from Five Star Ford Lincoln on Russell Pkwy in Oct 2023. I have always been a fan and loyal customer to them and it's why I traded up to the 2023 F150 Lariat. About Ford Lincoln on Russell Pkwy in Oct 2023. I have always been a fan and loyal customer to them and it's why I traded up to the 2023 F150 Lariat. About 3 months into owning this truck the driver’s side window got stuck in the down position. Eventually, after playing with the button I was able to get it back up. At least once a month the window would get stuck and then fix itself. I brought the truck in to be serviced and asked them to look at it. They lubed it up and didn't put it in my maintenance records. Again, this happened numerous times and they would lube it up until about the 5th or 6th time I brought it in, and they said that they could not touch these vehicles anymore and that this is an on-going issue with 2021-2024/5 F150's. In total I have brought the truck in about 10-13 times since I purchased it. There are only maintenance records for 4 or 5 times and sometimes it was labeled "Glass" and other times it was labeled "Other Maintenance" and then other times; they put nothing at all because they were doing an oil change and tire rotation. Sometimes the maintenance guy or girl would fix it right on the spot and nothing would be put in the system. I applied for the "Ford Buy Back Program" only to be denied because all the repair attempts didn't happen within the first 2 years of ownership or first 24k miles whichever came first. I have had the truck for 2 years and 4 months when I made the claim and I hadn't reached 24k miles yet. Now I am stuck with a $78k truck with a faulty window that they know is faulty on some 21-24/5 F150s and they won't even fix it anymore or give me a refund so I can purchase a new truck somewhere else. The fact that they sold me a truck that they knew was faulty and didn't tell me is unacceptable, but to make me stay in the vehicle knowing that they can't fix it and won't try is even worse. Don't shop here and always check your maintenance records. They are crooks. More
by harold.rodriguez14
Employees Worked With
July 30, 2025
The most impressive was the care and concerned that I received from Misty my service consultant. My rating for her would be a 15+. She is a very humble, respectable, professional and timely person. She r received from Misty my service consultant. My rating for her would be a 15+. She is a very humble, respectable, professional and timely person. She responded to my concerns in a very timely manner and kept me updated. I’ve had other service persons make me feel like I was a bother but Misty made me feel like she was happy that I came FSF for service. Initially, I spoke to Misty and friends telling me to check out 2 other service dealerships. There prices were a little less than FSF, but it was the conversation and caring friendliness from Misty that made me come back to Five Star. Some people are born with that gift and she is truly one of them. Everyone was nice and professional but she really stood out. More
by Beverlyhicks76
Employees Worked With
Misty
June 03, 2025
I recently had the pleasure of working with Ken Avera and the Service Department at 5 Star Ford, and I can say without hesitation that their professionalism, communication, and attention to detail were nothi the Service Department at 5 Star Ford, and I can say without hesitation that their professionalism, communication, and attention to detail were nothing short of outstanding. From the moment I arrived, Ken made the entire process smooth and stress-free. He kept me updated every step of the way and ensured my vehicle was taken care of with the highest level of care. There’s no doubt in my mind that Ken and the entire Service Department were the anchor in helping 5 Star Ford earn the prestigious President’s Award. Their commitment to excellence and customer satisfaction is clear in everything they do. If you’re looking for a dealership that truly stands behind its service, look no further than 5 Star Ford—and be sure to ask for Ken Avera. More
by jedwelch9
Employees Worked With
Ken Avera
March 07, 2025
I was very pleased with the service I received ,the service department called me when he was on his way to my work and kept me informed through the whole process. I was very satisfied with the work he service department called me when he was on his way to my work and kept me informed through the whole process. I was very satisfied with the work he did and the price was very reasonable. More
by Spencer Bryan
Employees Worked With
Other Employees :
I don't know the service guy's name but he did a great job and I highly recommend him. I would give him a 5 star.
February 21, 2025
I had my trucks oil change and tires rotated. The young lady at the service desk Aleina was very thorough with my service. The wait wasn’t long. The young lady at the service desk Aleina was very thorough with my service. The wait wasn’t long. More
by trinajones711
Employees Worked With
Aleina
December 24, 2024
Is Service important, might want to buy a Chevy. Dropped off my Mustang with a rattle under car with an appointment and I paid for a rental. Did they get right on it..No!!! After 3 days it had still Dropped off my Mustang with a rattle under car with an appointment and I paid for a rental. Did they get right on it..No!!! After 3 days it had still not even been test driven. We picked up the car to turn in the rental and wait on a part "Ordered" based on the diagnoses I got from another shop. He assured me it would be "a few days" fast forward 2 weeks and still no call but I get get call from customer service to ask about my experience. I have already got it at another dealership to see if they care more about their customers. I doesn't seem so. FORD Service Depts are the new Slimey Used Car Salesmen of the past. They don't care about Warranty and Recall work as it doesn't make them as much money. I would seek out a different vehicle brand and certainly nothing with 5 Star in the name. Buyer Beware, they all like the sales and that is where it seems to end. More
by 911vet
Employees Worked With
Jessie
