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Five Star Ford Lincoln

Warner Robins, GA

Overview
Employees
Reviews
4.5
594 Reviews
Five Star Ford GA of Macon, GA is proud to be serving drivers of Warner Robins, Cordele, Perry, Dublin, Milledgeville, Americus and surrounding areas. We have an extensive collection of new and used cars, trucks and SUVs available including the Ford F-150, Mustang, Fusion, Explorer, and more! We also have an experienced and professional service department that will keep your Ford in tip-top shape no matter the repair; large or small! Our parts department will provide you with the highest quality of genuine parts and our finance department will work with everyone to get you into the Ford you have had your eye on! Check out our great deals and browse our large inventory of Ford vehicles on our website or stop by our location and don't hesitate to contact us if you have any questions about any of our departments! We will direct you to the right place!
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900 Russell Parkway

Warner Robins, GA

31088

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Showing 594 reviews

April 07, 2020

I went in five star to buy a truck that was advertised for 22000 dollars. I sit down with the salesman and he says the price is 25000. I say is that counting tax, tag etc. he says yes. I put down 5000 and More

by Terry
Recommend Dealer
No
Employees Worked With
Tim
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Apr 08, 2020 -

Five Star Ford Lincoln responded

Terry, I regret to find out about any miscommunication in the pricing of the truck you were interested in purchasing. I would appreciate the chance to look into this further and address any concerns. May you please reach out to me when you can find the chance? Best, Chris Cunningham General Manager ccunningham@fivestaronline.net

Apr 09, 2020 -

Terry responded

The guy in the back gives a very vague job of presenting his warrenty when we called back he said the 4000 was for the warranty. He makes no mention of the amount during our signing.He says he can make the payment less with the warranty. A red flag went up then but I failed to ask the amount of the note. I signed it and consider myself took.

Apr 10, 2020 -

Terry responded

Now that we've been thinking about it he didn't go over the note item by item to let us know what charges were on the note. My wife is a witness to all of this.

Apr 10, 2020 -

Terry responded

Since I'm getting no response I will file a complaint with the Georgia attorney general next week.

Apr 18, 2020 -

Terry responded

People, I think the whole staff has a daily cordinating scam. GM knows exactly what's going on. When you walk in the door you are the prey, don't be a victim.

May 05, 2020 -

Terry responded

Five Star Ford has satisfied me with my complaint. I was really not expecting it but they came through. Thanks!

April 04, 2020

Ken Avera and Nick ??? did a good job and quick service with my 19 Explorer. Ken has helped me before on a different vehicle thst i have since traded. He has great customer service. More

by knwall
Recommend Dealer
Yes
Employees Worked With
Ken Avera
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Apr 04, 2020 -

Five Star Ford Lincoln responded

Thank you for the great review. We will be sure to thank Ken and Nick for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit.

April 01, 2020

Best Service Ever My car transmission was acting up. Ken and Nic in the service department were awesome. We couldn't get the car to replicate the problem, but they an More

by OC Lady in Georgia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Peters and Ken Avera
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Apr 02, 2020 -

Five Star Ford Lincoln responded

Thank you for the great review! We will be sure to thank Ken and Nic for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

April 01, 2020

I received Phenomenal service from this dealership! It I received Phenomenal service from this dealership! It was a first experience and well worth it! Heather and Mike made sure that drove off Happy! Tha More

by joyholly32
Recommend Dealer
Yes
Employees Worked With
Mike Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Randolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2020 -

Five Star Ford Lincoln responded

Thank you for the great review! We will be sure to thank Heather and Mike for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

March 31, 2020

Great place to purchase a new vehicle! The staff was great through the complete process. This is our second purchase from Five Star Ford, and we are very pleased. More

by gbarron2208
Recommend Dealer
Yes
Employees Worked With
Wayne Foster sales did a fantastic job! Also Finance Department was great.
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Apr 01, 2020 -

Five Star Ford Lincoln responded

Thanks for taking the time to share your great experience. Congratulations on another vehicle! We're glad you like it. Please let us know if we can do anything else for you. We are here to help!

March 25, 2020

fast and effishent very clean and friendly, service dept. kept me aware of where my vehicle was and seem to care for me as a customer. service rep carissa was very promp More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
carissa
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Mar 26, 2020 -

Five Star Ford Lincoln responded

We will let Carrisa know that you have left a nice review, Jack. Thank you so much. Your business is greatly appreciated. Have a wonderful day.

March 23, 2020

Awesome experience and she was very knowledgeable and very courteous. Kacie was very polite and nice. The shuttle driver was very nice and respectful. Thanks very much More

by gloriamathis100
Recommend Dealer
Yes
Employees Worked With
Kacie
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Mar 24, 2020 -

Five Star Ford Lincoln responded

We are delighted to know that you had an awesome experience with us and that our team was knowledgeable and courteous, especially Kacie! It is also wonderful to know our shuttle driver was respectful. If you need anything else please let us know.

March 20, 2020

I have always received friendly, knowledgeable, and speedy service. If there was ever any problem they have been resolved. Ken and Alvin have been nothing but professional and helpful. Thank y’all More

by Oncelost
Recommend Dealer
Yes
Employees Worked With
Ken and Alvin
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Mar 21, 2020 -

Five Star Ford Lincoln responded

We will always try to efficiently meet your needs. Ken and Alvin will appreciate your kind feedback. Have a great day and consider us for your future needs.

March 16, 2020

Had an awesome experience buying my new truck from you guys. Tim Denton did a great job I will definitely be back to purchase my next one. More

by Zainrobison1
Recommend Dealer
Yes
Employees Worked With
Tim Denton
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Mar 16, 2020 -

Five Star Ford Lincoln responded

Thank you for the excellent review, Zain! We'll be sure to let Tim know how pleased you are with his service. Congratulations on your new truck!

March 15, 2020

Was very pleased with my visit to my Ford service department!!! Friendly, and caring associates, Wesley and Alvin, both were very helpful!! They always handle my needs with professional care and with More

by jlincecum54
Recommend Dealer
Yes
Employees Worked With
WESLEY, and Alvin
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Mar 16, 2020 -

Five Star Ford Lincoln responded

That's great news. Thank you for allowing us to assist you with your needs. We love knowing that you are happy with your experience. Wesley and Alvin are always eager to assist you. Have a great day.

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