Back

Five Star Chevrolet - Service Center

Florence, SC

3.9
101 Reviews

101 Reviews of Five Star Chevrolet - Service Center

Sort by
November 04, 2021

I am not sure why, but every time I deal with the service dept at this location, they are rude. I have been talked to like I am stupid and they act like they don't have time to talk to me or explain things t More

by DARCO320
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service office reps
Nov 05, 2021 -

Five Star Chevrolet responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback regarding your experiences with our Service Department, please feel free to reach out to me. I look forward to connecting with you. Best regards, Brad Williams General Manager bwilliams@fivestaronline.net

November 01, 2021

Jay Moore went Above and Beyond! He was AWESOME! The repairs were done quickly and efficiently! More

by quest97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Moore
Nov 04, 2021 -

Five Star Chevrolet responded

Jay, thank you for taking the time to share your awesome experience with Jay in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Five Star Chevrolet of Florence.

August 02, 2021

Took my car in for an oil change and a diagnostic test. Absolutely the worst experience. No communication with me at all. Never go back. More

by Rodt1008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh, Phil??
January 26, 2021

Traveling from CT to FL on Jan 25th, our 2019 Chev 2500 suffered transmission problems. I dropped off the truck at 7 am and met Service Advisor Joshua Hilton. Although the dealer wasn't scheduled to open More

by aftinvestigations
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Collins Hilton and the courtesy vehicle drivers
October 27, 2020

Charles Mcelveen was an awesome sales rep. Great job in getting us in our 2021 chev trailblazer! I would recommend him to anyone who wants great service. More

by Williamsonharley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles mcelveen
September 11, 2020

It was time for my service on my vehicle . So I took it in and I was right back out. And that was because I had a lot to do that day lol! Thanks for getting me right back out guy's. More

by Bellgee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
August 25, 2020

I live an hour away from any dealer and had a recall on my Silverado truck. Duncan scheduled a next day appointment. This dealership was on time, ready when I arrived and completed the work quickly. I hi More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duncan
August 15, 2020

Duncan in service was Professional and knowledgeable; he is always gregarious and cordial. He ensures my vehicle is serviced based on the mileage recommendation. I will continue to service my vehicle with h More

by obethea12
Recommend Dealer
Yes
Employees Worked With
Duncan
August 04, 2020

left my vehicle to have a tensioner and tensioner belt replaced because of a recall ... I got a call and they said it wasn’t a recall on my vin number so I wasn’t happy I took it to another mechanic who More

by Gwen Strickland
Recommend Dealer
Yes
Employees Worked With
Dentin or Derrick he was really nice
July 31, 2020

Very well explained information about the maintenance procedures, very timely service. The lounge was clean and I noted that all the staff were wearing mask, not all had gloves though. I recommend here. More

by Terry
Recommend Dealer
Yes
Employees Worked With
Duncan