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103 Reviews of Five Star Chevrolet - Service Center
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February 22, 2022
I took my vehicle in for repairs. Doug Norman was my advisor and I'm telling you I had an awesome experience with the Five Star Team. Friendly and professional. Doug Norman was my advisor and I'm telling you I had an awesome experience with the Five Star Team. Friendly and professional. More
by Mitchell Washington
Employees Worked With
Doug Norman
December 11, 2021
I was quoted one price its recorded but they charged me 50.00 more. I called made an appointment for oil change service and asked price of transmission flush due to it not shifting right when you put in re 50.00 more. I called made an appointment for oil change service and asked price of transmission flush due to it not shifting right when you put in reverse or drive. Was quoted 275 but wound up paying 325. I even called the scheduling dept and asked again told me the same. Each time I've been there for service it some kind of problem grease on my door 3 different times to tires not topped offers. Now this time same with the tires and charging me more than I was quoted. Waiting on them to send my recorded call. More
by chuck
Employees Worked With
Dan. I think
November 04, 2021
I am not sure why, but every time I deal with the service dept at this location, they are rude. I have been talked to like I am stupid and they act like they don't have time to talk to me or explain things t dept at this location, they are rude. I have been talked to like I am stupid and they act like they don't have time to talk to me or explain things to me. Today was the second time and the second person that has done this. I have heard from other customers that this is the treatment they receive as well. More
by DARCO320
Employees Worked With
service office reps
January 26, 2021
Traveling from CT to FL on Jan 25th, our 2019 Chev 2500 suffered transmission problems. I dropped off the truck at 7 am and met Service Advisor Joshua Hilton. Although the dealer wasn't scheduled to open suffered transmission problems. I dropped off the truck at 7 am and met Service Advisor Joshua Hilton. Although the dealer wasn't scheduled to open until 7:30 am, Joshua took the initiative to discuss my problem and complete the necessary forms. He explained that his dealership understood the plight of travelers with vehicle problems and would have the vehicle examined without delay. He arranged to transport my wife and I to a local restaurant, then to a hotel. The mechanics worked on the transmission and within a couple hours, Josh called to inform me that he arranged for me to be picked up as the car was repaired and I could resume my traveling. What was initially a stressful event was turned around by Josh and the Five Star mechanics in record time. Josh and the courtesy vehicle drivers were especially polite and friendly, even providing a brief history of Florence, SC. I do appreciate their efforts. Add that the vehicle was still under warranty simply added to the excellent experience. Ben Pagoni Prospect, CT More
by aftinvestigations
Employees Worked With
Joshua Collins Hilton and the courtesy vehicle drivers
October 27, 2020
Charles Mcelveen was an awesome sales rep. Great job in getting us in our 2021 chev trailblazer! I would recommend him to anyone who wants great service. getting us in our 2021 chev trailblazer! I would recommend him to anyone who wants great service. More
by Williamsonharley
Employees Worked With
Charles mcelveen
September 11, 2020
It was time for my service on my vehicle . So I took it in and I was right back out. And that was because I had a lot to do that day lol! Thanks for getting me right back out guy's. in and I was right back out. And that was because I had a lot to do that day lol! Thanks for getting me right back out guy's. More
by Bellgee1
Employees Worked With
N/A
August 25, 2020
I live an hour away from any dealer and had a recall on my Silverado truck. Duncan scheduled a next day appointment. This dealership was on time, ready when I arrived and completed the work quickly. I hi my Silverado truck. Duncan scheduled a next day appointment. This dealership was on time, ready when I arrived and completed the work quickly. I highly recommend them. What a breath of fresh air! More
by John
Employees Worked With
Duncan
August 15, 2020
Duncan in service was Professional and knowledgeable; he is always gregarious and cordial. He ensures my vehicle is serviced based on the mileage recommendation. I will continue to service my vehicle with h is always gregarious and cordial. He ensures my vehicle is serviced based on the mileage recommendation. I will continue to service my vehicle with him. More
by obethea12
Employees Worked With
Duncan
