Five Star Chevrolet - Service Center

Outstanding Customer Service In the past few months my car was serviced at the Carrollton, Texas Five Star Chevrolet. I have worked with the sevice department manager, Joe and his In the past few months my car was serviced at the Carrollton, Texas Five Star Chevrolet. I have worked with the sevice department manager, Joe and his team, Amanda, Brian, and Jeff. When I arrived I was greeted immediately. The staff was friendly, knowledgeable, and prompt. They were even able to get me a loaner carwithin a short amount of time. Each time my car was still in the shop they sent me updates via text. Great communication with the customer and no guessing! While I was waiting in the lobby I made some observations. The waiting area was very clean and had many places to do your work if you have to wait. There were countertops for a laptop and free Wi-Fi. Also while I was waiting for my loaner car in the lobby I was greeted by every single person who passed by, and a couple of them even offered water or coffee. It truly made me feel like that they are a team and they share one goal and that is to provide the best customer service to their customers. The work they've done on my car, door latches and replacing a blower motor, was great. There are no issues and I never had to take my car back for a second check. I highly recommend this dealership for service experience. More

Exceptional service I recently took my GMC pickup in for AC and transmission service. The part needed for my transmission was on back order. The service rep (Brian) rem I recently took my GMC pickup in for AC and transmission service. The part needed for my transmission was on back order. The service rep (Brian) remained in constant contact with me during the whole time and found a creative solution to get me back in my truck. He could have just left me in line with the others but he didn’t. I didn’t even have to ask, he sensed the urgency to get me my vehicle back and did everything he could. I appreciate the personal feel that I got from Brian and 5 star and will return there for any future service, thanks Brian! PS, there was also a guy (Jeff I think) who took some of my calls along with a young lady who were super helpful as well. Not reflecting back the entire team there in service was really good. More

Best service advisor!!!! Brian is the best service advisor anyone can hope for , he is awesome and goes beyond any expectations to help you and also explains everything possib Brian is the best service advisor anyone can hope for , he is awesome and goes beyond any expectations to help you and also explains everything possible . He is just awesome and thankful to have him as my service advisor .... More

Impressed by your service I took my daughter's vehicle in for service and received great service from Amanda Yarbro. She kept me informed of the progress and alerted me of thin I took my daughter's vehicle in for service and received great service from Amanda Yarbro. She kept me informed of the progress and alerted me of things that would require my attention in the near future. Thank you Amanda for doing a great job. More

Thank you Called made an appointment was greeted and service tended. Came to pick up truck was nice and clean. Thank you all for making it easy. Called made an appointment was greeted and service tended. Came to pick up truck was nice and clean. Thank you all for making it easy. More

Brake repair Brian helped overcome some ship equipment failure that was unusual. Kept me in the loop and helped make a long repair tolerable. Good job Brian! Brian helped overcome some ship equipment failure that was unusual. Kept me in the loop and helped make a long repair tolerable. Good job Brian! More

Great Service I purchased my 2018 Cruze from them. The salesman, managers, service personnel go out of their way to make sure you are satisfied. I would recommend t I purchased my 2018 Cruze from them. The salesman, managers, service personnel go out of their way to make sure you are satisfied. I would recommend them to anyone!!! More

Best experience so far I came in and worked with Brian, he was efficient and quick to get things done. He worked with me to get my vehicle prepped and ready for state inspec I came in and worked with Brian, he was efficient and quick to get things done. He worked with me to get my vehicle prepped and ready for state inspection. He walked me through the whole process and kept checking to make sure I was comfortable with all the decisions. I will definitely be back for all my vehicle needs and to work with Brian again. More

Awesome Experience So Far ! I scheduled an appointment with Five Star Chevrolet for an oil change on my Traverse 2019. I definitely did not except amazing customer service. Brian I scheduled an appointment with Five Star Chevrolet for an oil change on my Traverse 2019. I definitely did not except amazing customer service. Brian Withem, was awesome. He was very efficient and nice, he thoroughly explained to me what he was going to do along with the oil change. He made me aware of some things regarding my car that I did not know (since I had prior work done to it). I appreciated all his help. I will sure be going back for any services on my vehicles and I will be asking for Brian. More

Committed to customer satisfaction I'm always satisfied with the work Five Star Chevrolet does on my car and with the help that Brian Withem provides. I brought my car in because the re I'm always satisfied with the work Five Star Chevrolet does on my car and with the help that Brian Withem provides. I brought my car in because the rear brakes were ear-piercingly loud. Not only is he excellent at keeping me up to date with the status of my vehicle, but when I brought it in he said the car started slower than he would've expected. I actually couldn't tell the difference at all, but he suspected the battery. Once I arrived to pickup the car after the work was done, he told me that they got the work done on the brakes and the battery was replaced under warranty. Wow. Really all I cared about was getting the brakes sorted, but to get the battery replaced under warranty too was really awesome. He could've said nothing and done nothing, but instead he went above and beyond. Thanks Brian. More