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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
570 Reviews

570 Reviews of Five Star Chevrolet - Service Center

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June 30, 2023

The dealer texts with updates was very helpful. The issues were explained clearly to me and I greatly appreciate the work with an external warranty More

by Tbone
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Angel Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2023 -

Five Star Chevrolet responded

Hello Tbone, Thanks for endorsing our communications and services at Five Star Chevrolet. We hope we can be of help in the future. Be sure to call us at 972-389-6700 when you need our advice. Best Regards, Chris Selbach, Service Director

June 26, 2023

I drive 85 miles to this dealership for purchases or service. Your employees are very kind and efficient. I’m always treated with respect. It’s always awesome to see happy and energetic people when they More

by bethcollingsworth
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My mechanic. I can’t remember his name.
Jun 27, 2023 -

Five Star Chevrolet responded

Hello Beth, We take great pride in delivering exceptional customer service and ensuring that each Five Star Chevrolet customer has a positive experience at our dealership. If you have any further questions or require any assistance in the future, please don't hesitate to reach out to 972-389-6700. We want you safe and knowledgeable about your vehicle. Thank you, Chris Selbach, Service Director

June 23, 2023

The Five Star Chevrolet team has worked very, very hard to earn my business and I am not easy to please! More

by Nomi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassels, Mark-Antony Mosley
Jun 24, 2023 -

Five Star Chevrolet responded

Thank you, Nomi, for giving us the chance to help with your vehicle's care. We appreciate you and your business. Call on us at 972-389-6700 whenever you need our advice. Enjoy your travels! Best Regards, Chris Selbach, Service Director

June 22, 2023

Brian in service was fantastic along with Rosa and Amanda in customer scheduling. The car was completed faster than expected and of course Lloyd Facen was a wonderful conduit to getting things done and keepi More

by e2ortiz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Five Star Chevrolet responded

Hello e2ortiz, Customer satisfaction is a priority at Five Star Chevrolet. Thank you for recognizing our sales and service staff in your feedback. We truly want you to enjoy your vehicle. Please stay in touch at 972-389-6700. Sincerely, Alan Brown, General Manager

June 21, 2023

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 21, 2023

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't compl More

by Jomaruba20
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Five Star Chevrolet responded

Hello Jomaruba20, Thank you for choosing Five Star Chevrolet. Should you have any further questions or require any assistance, please do not hesitate to reach out to us at 972-389-6700. We are here to help and will gladly go the extra mile to ensure your satisfaction. Safe Travels, Chris Selbach, Service Director

June 20, 2023

SM pack Chevy has the best staff ever. They always make me feel at home More

by Jogray972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Detaverier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Calles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalijah Craine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corbin Beck, Manny Galan, Hope Garcia
Jun 21, 2023 -

Five Star Chevrolet responded

Hello Jogray972, Customer satisfaction is our top priority, and we strive to provide exceptional service to every individual who walks through our doors. It is great to see so many team members in your review. We will continue to exceed your expectations when you visit the Five Star Chevrolet service center. We look forward to hearing from you at 972-389-6700. Thank you, Chris Selbach, Service Director

June 20, 2023

Quick and good communication. Was very helpful with the update. I would visit again for serivce. More

by sunchoi.aa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Five Star Chevrolet responded

Hello sunchoi.aa, Thank you for taking the time to recognize Brian and Five Star Chevrolet. If you ever need any further assistance or have any questions, please don't hesitate to reach out to 972-389-6700. We are here to help and keep you knowledgeable about your vehicle. Take Care, Chris Selbach, Service Director

June 16, 2023

They were amazing from my initial phone call setting up my appointment; through my arrival, and the care they provided to my vehicle. They had me out the dirt in a very timely manner. Great all the way aro More

by phillip947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce
Jun 17, 2023 -

Five Star Chevrolet responded

Hello phillip947, Customer satisfaction is a priority at Five Star Chevrolet. Thank you for taking the time to rate your service visit and please call on us any time at 972-389-6700. We hope to always be your first call for vehicle care. Safe travels, Chris Selbach, Service Director

June 14, 2023

There’s nothing good or bad to say. You guys just don’t listen to the customer More

by Robert.vina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Withem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Five Star Chevrolet responded

Hello Robert, Thank you for reaching out to us and sharing your concerns. We apologize for any misunderstanding regarding the service performed on your vehicle. After carefully reviewing the details of your visit, we want to address the issue and clarify the situation. It appears that during the service appointment, our technician discovered that all four bleeder screws on the brake calipers were seized. Despite the technician's efforts, the screws could not be removed even after allowing them to soak for several hours. As a result, our technician recommended replacing all four brake calipers and performing a brake fluid exchange. We understand that Brian reviewed this matter during your visit for a recall, oil change, tire rotation/balance, and brake fluid service. Unfortunately, we were unable to perform the brake fluid service due to the seized bleeder screws, and you were not charged for it. We apologize if there was any miscommunication or if the explanation was not clear. Our primary goal is to provide exceptional service and ensure clear and transparent communication with our valued customers. We appreciate your understanding and patience throughout this process. If you have any further questions or are reconsidering the tech’s advice, please do not hesitate to reach out to Service Director, Chris Selbach at cselbach@sampack.com or 972-389-6700. We value your feedback and strive to continuously improve our services based on our customer's experiences.

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