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Five Star Chevrolet

Carrollton, TX

4.9
1,450 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,450 reviews

April 13, 2025

Jacob Blau was a great young salesman a super easy transaction that went quicker than any place I have bought a vehicle I would highly recommend him… More

by roselombardo11.11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Blau
Apr 14, 2025 -

Five Star Chevrolet responded

Congratulations, roselombardo11.11, on your ride from Five Star Chevrolet! Thank you for recommending Jacob and his efforts to help you into a new ride. Call 972-389-6700 should you have technical or questions. We are here for you! Take care, Alan Brown, General Manager

April 13, 2025

Excellent staff! Very nice and provide all the information needed to make a smart decision More

by jro2393
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Five Star Chevrolet responded

Thank you, jro2393, for shopping at Five Star Chevrolet. Jorge, Lee, and our team remain available at 972-389-6700 for new vehicle questions. We are here to help you enjoy your ride. Congratulations! Best regards, Alan Brown, General Manager

April 11, 2025

Came in for a State inspection and was in and out! Jessy is the goat! More

by kholbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylin Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Five Star Chevrolet responded

Kholbrook, Thanks so much for your kind words and for choosing the Five Star Chevrolet service center for your State Inspection. We're thrilled to hear that Jessy made the process quick and easy for you. We'll be sure to pass along your praise! We strive to provide efficient and friendly service to all of our customers, and we're glad we were able to meet your expectations. We hope to hear from you again at 972-389-6700. Take care, Chris Selbach, Service Director

April 11, 2025

We were told to come in at 2PM to pick up our truck. We were called on the drive over by the office to confirm we were on the way. When we arrived, the salesperson informed us that the new truck had bee More

by bpgraham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jovonte Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Five Star Chevrolet responded

Bpgraham, We understand your frustration regarding the vehicle you were interested in. We want to clarify that the vehicle was an active loaner, still in service, at the time of your inquiry. Jovonte contacted you via phone and email to explain this and requested you schedule an appointment so we could remove the vehicle from the loaner program for your review. The initial worksheet showed 1 mile due to the vehicle being in loaner service and having inaccurate mileage at the time. We regret the misunderstanding and that you felt we were attempting to sell you a used vehicle. We apologize for any rudeness you perceived. We acknowledge that your visit was brief and that you left before we could fully address your concerns. James has reached out to you to see if we can still assist you and resolve this situation. Please reach James or me at 972-389-6700. We are committed to finding a solution and hope to hear from you soon. Respectfully, Alan Brown, General Manager

April 10, 2025

Everyone was incredibly helpful and made our experience memorable. Jacob was easy to work with and very kind. More

by Lori.godbold.jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Blau
Apr 11, 2025 -

Five Star Chevrolet responded

Lori, It's fantastic to know that everyone at Five Star Chevrolet contributed to a memorable experience for you. We're especially pleased to hear that you found Jacob easy to work with. Thank you for your positive feedback and please let us know if you have questions about your purchase at 972-389-6700. Take care, Alan Brown, General Manager

April 09, 2025

Lloyd was extremely helpful and took us through every step of the process to buy my car. I happened to come in 45 minutes before closing and he was kind enough to stay past closing time to help us seal t More

by amendozazarazua5
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Five Star Chevrolet responded

Amendozazarazua5, Staying late to ensure you drove away happy is exactly the kind of service we strive for at Five Star Chevrolet! We're so glad Lloyd went the extra mile. Thank you for your kind words and for recommending him. When you have future automotive needs reach Lloyd and our team at 972-389-6700. Congratulations, Alan Brown, General Manager

April 02, 2025

Jeff Moore and Franco are the best! ! Everyone at the dealer ship are wonderful, so helpful etc. More

by blimbacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franko Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Five Star Chevrolet responded

We're so pleased you had such a wonderful experience at Five Star Chevrolet, blimbacher! We strive to create a helpful and positive environment for every customer, and we're glad Jeff Moore and Franko delivered. Don't hesitate to call 972-389-6700 should you need our vehicle advice. Thank you for your feedback and congratulations! Best regards, Alan Brown, General Manager

April 01, 2025

This was one of the most pleasant car buying experiences I have had. Lloyd was very pleasant and helpful through the whole process. More

by sharilanham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Five Star Chevrolet responded

Thank you, sharilanham! We're happy to hear Lloyd made your car buying experience at Five Star Chevrolet so pleasant. We appreciate your feedback and welcome your new car questions at 972-389-6700. Enjoy your ride! Take care, Alan Brown, General Manager

March 28, 2025

I bought my Traverse at one dealership. I chose Sam Pack Chevrolet as my dealership for maintenance and service. I couldn't be happier with this decision. In 2022 you basically had to bu More

by tdandhef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Five Star Chevrolet responded

We're thrilled you chose Five Star Chevrolet for your Traverse's maintenance, tdandhef. It's great to know you appreciate our communication processes. Thank you for your trust and loyalty, we look forward to scheduling future appointments at 972-389-6700. Take care, Chris Selbach, Service Director

March 27, 2025

Very clean, friendly and efficient dealership. Have had several encounters here on both service and sales side with positive experiences. More

by L.machinfranco10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Five Star Chevrolet responded

Thank you, L.machinfranco10, for shopping at Five Star Chevrolet! We're so glad you've enjoyed your experiences with us. We look forward to helping you enjoy your new vehicle. Thank you for your feedback and please call us at 972-389-6700 for advice any time. Congratulations! Best regards, Alan Brown, General Manager

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