Five Star Chevrolet Cadillac Buick GMC - Service Center

Service department poor customer service (Update 8/6/20) I called Wednesday 29 July 2020 and was given an appointment for our 2017 Silverado for a check engine light for transmission problems. I was schedul I called Wednesday 29 July 2020 and was given an appointment for our 2017 Silverado for a check engine light for transmission problems. I was scheduled for an appointment on Friday morning 31 July at 9:00AM. Upon arrival I was informed there were 15 vehicles ahead of us. All I asked for was to get it troubleshot so we knew where we stood. I didn't hear anything all day so I followed up at 4:30PM. The lady I talked to in the service department "Elise" was no help and after she put me on hold for a few minutes I was then sent to someone else's voicemail. I didn't leave a message and called back and asked for the service manager "Brandon Carter" or the sales manager Brad Williams or my original sales representative David Harned but my original check in guy "Blake" called me and said he would check on it and call me back ASAP. It's now 7:45PM and nobody ever called me back. The fact that nobody ever called me back doesn't come as a shock at all because this happens every time we have ever brought anything to the service department at Five Star Chevy. I've bought several new and used vehicles from this dealership over the years and it's always the same story. I'm fed up with this crap and unless something changes I will be happy to travel to Atlanta for all my future purchases and service. The dealership that appreciates my check book will get my business from now on. Additionally, we were never offered a courtesy loaner vehicle...! UPDATE: After submitting this review the general manager, Jeremy Shaughnessy got involved and things quickly changed. Between Jeff and Blake in the service department they kept me informed of progress on my truck and it was repaired and ready for pickup the next day. Together they have restored my faith that they do care about customer satisfaction. On final comment, the key to ensuring customers are happy is to simply communicate to them what is going on and what to expect and when. Not hearing anything from anybody for several days is very frustrating. More

Full of crap! Drove two hours for a scheduled appointment only to hear you will have to come back. Still haven’t heard from them. It’s been two weeks. only to hear you will have to come back. Still haven’t heard from them. It’s been two weeks. More

Please stop by for service and see Mr.Keith Martinez. Mr.Keith was passionate and professional during my visit. I recommend him 10 times over. Mr.Keith was passionate and professional during my visit. I recommend him 10 times over. More

Service Tommy Mullis was a great Service Adivsor, he was very nice and helpful. Ryan Bridges does an awesome job in the Quick lane. Very happy!!!! Tommy Mullis was a great Service Adivsor, he was very nice and helpful. Ryan Bridges does an awesome job in the Quick lane. Very happy!!!! More

Cam shaft sensor Took my suv in for vibration and wouldn’t go over 50 could smell heat they changed camshaft sensor for 1,585 dollars picked it up still same problem o Took my suv in for vibration and wouldn’t go over 50 could smell heat they changed camshaft sensor for 1,585 dollars picked it up still same problem on the way home refused to return it to them found front wheel brakes were sticking and fixed it myself never will have them fix anything again learned my lesson would absolutely not recommend to anyone More

New to town The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five star rating but I asked for any discounts on my service and the lady that checked me out didn't even look to see if there was anything available. During my last visit the guy gave me no hassle at all about checking and he found a discount for me. More

Dealership Had issues, dealer willing to right the ship on this. Cant go wrong working with Andy as he attempts to do everything in his wheelhouse for you. Had issues, dealer willing to right the ship on this. Cant go wrong working with Andy as he attempts to do everything in his wheelhouse for you. More

Dishonest I have been a loyal customer since 2014 & I have purchased 3 cars in that time but after my experience on 3-10-18 by the used car manager & his boss I I have been a loyal customer since 2014 & I have purchased 3 cars in that time but after my experience on 3-10-18 by the used car manager & his boss I will never purchase another vehicle from them.The same issue I complained about at time of purchase which they said wasn't a issue was a same issue they found on my first oil change but did nothing to retaify the problem!! More