Back

Five Star Chevrolet Cadillac Buick GMC - Service Center

Warner Robins, GA

3.5
152 Reviews

152 Reviews of Five Star Chevrolet Cadillac Buick GMC - Service Center

Sort by
June 30, 2020

Full of crap! Drove two hours for a scheduled appointment only to hear you will have to come back. Still haven’t heard from them. It’s been two weeks. More

by Lee
Recommend Dealer
No
Employees Worked With
Don’t see the name
Jul 02, 2020 -

Five Star Chevrolet Cadillac Buick GMC responded

Lee, I am very sorry that my team did not serve you in the manner both you and I expect and that you deserve. I cannot thank you enough for letting me know about what happened. I would like to look into this further. Can you please provide your best contact details to me in an email? Your time is greatly appreciated. Best, Jeremy Shaughnessy General Manager jshaughnessy@fivestaronline.net

November 12, 2019

Please stop by for service and see Mr.Keith Martinez. Mr.Keith was passionate and professional during my visit. I recommend him 10 times over. More

by Shemekagreen49
Recommend Dealer
Yes
Employees Worked With
Keith Martinez
Nov 12, 2019 -

Five Star Chevrolet Cadillac Buick GMC responded

Thanks for your recommendation for Keith. We are so happy to see your strong recommendation of him and we will be looking forward to any future visits.

March 21, 2019

Service Tommy Mullis was a great Service Adivsor, he was very nice and helpful. Ryan Bridges does an awesome job in the Quick lane. Very happy!!!! More

by KasieF_39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Mullis
Mar 21, 2019 -

Five Star Chevrolet Cadillac Buick GMC responded

Thank you for reviewing us! We'll be sure to thank Tommy and Ryan for providing you with an excellent experience. Thank you so much!

March 13, 2019

Cam shaft sensor Took my suv in for vibration and wouldn’t go over 50 could smell heat they changed camshaft sensor for 1,585 dollars picked it up still same problem o More

by Jim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2019 -

Five Star Chevrolet Cadillac Buick GMC responded

Jim, Thank you for bringing this to my attention. I regret to learn of your disappointment with any services that has left you with a negative impression. Please know your comments are important to us and I would like to speak with you to address any concerns you may have. Will you please contact me when you are free? Thank you. Best, Jeremy Shaughnessy General Manager jshaughnessy@fivestaronline.net

August 13, 2018

New to town The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five More

by dick8302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 14, 2018 -

Five Star Chevrolet Cadillac Buick GMC responded

Hello, We appreciate you bringing your experience to our attention. While we are happy to hear you felt our team was very helpful and professional; I would like to learn more about your check out process. If you are available, please contact me at jshaughnessy@fivestaronline.net. Best, Jeremy Shaughnessy General Manager jshaughnessy@fivestaronline.net

June 16, 2018

Dealership Had issues, dealer willing to right the ship on this. Cant go wrong working with Andy as he attempts to do everything in his wheelhouse for you. More

by Biggeo15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy from service and a salesperson
Jun 25, 2018 -

Five Star Chevrolet Cadillac Buick GMC responded

Hi George We have received your review and have shared it with the staff. We will make sure they are aware of the situation if they are not already.

February 17, 2018

Dishonest I have been a loyal customer since 2014 & I have purchased 3 cars in that time but after my experience on 3-10-18 by the used car manager & his boss I More

by Mr.Mitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Antwan
Mar 30, 2018 -

Five Star Chevrolet Cadillac Buick GMC responded

Mr. Mitchell - we are very sorry to hear you were dissatisfied with your experience. We would like an opportunity to discuss it with you directly. Can you please contact me or my management team so we may speak with you? Please ask for me, Brad Williams or Alan Johnson. Thank you. Jeremy Shaughnessy - General Manager

December 18, 2017

Customer serrvice Very professional and helpful. Meet you as soon I drive in the service bay and ask the problem and or what they can do for me. More

by SMCCAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Solt
December 06, 2017

Great service Highly satisfied with Chris in service department. He communicates with me often and he kept me updated on the status of my repairs. I would definitel More

by Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brock
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2017

Good. Good service, expensive, but good. Car went off of warranty at 50,000 miles. Received a service Leigh told indicating my tire pressure system needed s More

by Mrs,Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember individuals name
...
6
...