Five Star Chevrolet Cadillac Buick GMC - Service Center

Beware: Use non-compliant oil, $1.50 oil filter & failed complete checks and lube chassis as stated! I brought my 6 month old vehicle in for the initial complementary service. I wanted to make su failed complete checks and lube chassis as stated! I brought my 6 month old vehicle in for the initial complementary service. I wanted to make sure they would use a good oil, so I asked Angie (Service Coordinator) what oil would they be using. She said it depended on what was on the oil filler cap on the engine. So, we raised the hood and she saw the cap stated "DEXOS", which is a high quality oil that GM started requiring on some, if not all of their 2011 vehicles. Immediately after seeing the oil cap she told me they would be using Mobile-1 Full Synthetic. I said "great, that's fine with me". I had some ready to give them to use if they weren't going to use a good full synthetic oil. The next day, I happened to look at the receipt and saw they used Valvoline 5W30 Maxlife (Which is a high mileage oil for vehicles that have over 75,000 miles. Upon reading this, I called the service dept and voiced my concern of the wrong oil being used. I told him that Angie said they would use Mobil-1 Full Synthetic. He started telling me that full synthetic wasn't recommended for my vehicle and it would actually start making my engine burn oil. I told him if he didn’t have some kind of proof, I don’t care about his opinion. He did state the oil was high mileage oil and it shouldn't have been used in my vehicle. He continued to insist I shouldn't use full synthetic though, so I did some research on DEXOS oil. Come to find out, the oil they put in my vehicle according to the receipt doesn't even meet GMs requirement for the DEXOS specifications. So, that means if my engine was to seize up and I tried to submit a warranty claim to GM, they would DENY it, because the wrong type oil was used!!!!! After the conversation with their foolish technician, I thought it was best to look under my vehicle to ensure they lubricated the chassis as they should have. While under there, I saw there was no evidence the tie rod ends were lubricated with grease as there was lots of brake dust built up on the grease fitting. Also, the rubber boots showed no evidence of having any grease in them. In addition, I noticed the oil filter wasn't the typical blue color that I had usually seen on AC/Delco filters in the past. Upon closer inspection of the filter, I found they used a cheap Asian imported filter which costs $1.50 on the internet. Really?? How many customers want a cheap oil filter installed on a $35K vehicle? I guess I was ignorant to think they would actually use OEM (Original Equipment Manufacturer) parts at a large Chevy dealership. Yeah, that's my fault for not asking more details about every little thing they would do during the service. I guess they're no different than the quick lube shops which do a five minute oil change and check half (if that many) of what the manufacturer recommends. The following day, I spoke with the General Manager. He didn't have time to hear my concerns and insisted that I speak to the Service Manager instead of him. He said he wasn't a mechanic and he didn't know a lot of what I was talking about. Really?? You're over a large dealership and don't know basic details about oil, filters and lubrication?? So, I spoke with Alex Diaz, the Service Manager, about my concerns. He started telling me there was probably a computer glitch and he would research it and get back with me. I was pretty annoyed, so I decided I would speak to him in person. It really bothers me when people always try to blame errors on computers. So, I got there and he said what I expected. He said it was a computer problem, but they now have it corrected. After I mentioned there was no evidence that the lube was completed, he said he would be honest with me, "the mechanics now-a-days think if a vehicle doesn't have 30K miles on it, and they only need to change the oil". He went on to say, "they think since the vehicle is fairly new, that it's not necessary to lubricate everything and do all the checks like their supposed to". I was glad he was honest with me and didn't try to lie about some of their shady mechanics. He did say he was going to use my situation as a training opportunity for his folks the next morning and he would fix the problems. My concern is what's the long term fix? Will they keep taking short cuts when someone's not looking? Apparently, they have a quality of work problem. As I know it, their technicians get paid by the job and not by the hour. So, the more vehicles they complete, the more money they make. The incentive for them is to do them quickly. Shortcuts and substandard work ends up becoming standard while quality goes to the way side! He then offered to change the oil with Mobil-1 (like I was initially told), use an AC/Delco OEM filter, and they would properly lubricate the chassis. I told him, at this point, the only way I would consider it, is if I stood behind them and watched them do it, because I no longer trust them to do quality work. He said I could, but I declined his offer since the trust is no longer there. Now, I’ll have to find a trustworthy dealership in the event I need service other than what I can do myself. I was warned by numerous people not to deal with Five Star and now I see what they’re talking about. More

Although the dealership is being upgraded, the service to my 2008 Caddillac DTS went uninterrupted. The best part is the advertised time to complete the work and have me on the road was right on the mark! my 2008 Caddillac DTS went uninterrupted. The best part is the advertised time to complete the work and have me on the road was right on the mark! More

I needed to have my Buick serviced and the dealership handled my requests and everything was done very professional. I would recommend the Service Department at any time to anyone. My service advisor Hil handled my requests and everything was done very professional. I would recommend the Service Department at any time to anyone. My service advisor Hill quickly came to my car and inquire about my visit and immediately move to assist me. More