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Five Star Chevrolet Cadillac Buick GMC - Service Center
Warner Robins, GA
153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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153 Reviews of Five Star Chevrolet Cadillac Buick GMC - Service Center
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August 19, 2015
Thorough diagnostic and quality repair by nice people! Took my GMC Sierra in for a semi-elusive transmission/misfire issue. Joey Jackson drove the truck out with me and thoroughly assessed the symptoms. Took my GMC Sierra in for a semi-elusive transmission/misfire issue. Joey Jackson drove the truck out with me and thoroughly assessed the symptoms. He asked lots of questions to ensure that the proper diagnosis was made. After a diagnostic testing, by the service tech Darren, and further discussion with Joey, the problem was identified and the vehicle was repaired quickly and effectively. I so enjoyed driving home from the dealership with a smooth driving truck. Joey Jackson was honest, straightforward and courteous in his dealings with me and Darren took the time to let me know how the diagnostics were progressing. I had a great experience with Joey in the service dept., and everyone I came in contact with at 5 Star. More
by jacket48
Employees Worked With
Joey Jackson, Darren ?
August 10, 2015
Great customer service and timely work.Great Great customer service and done in a timely manner.Very friendly and helpful. The car was done whale I waited and looked around at other cars on the l Great customer service and done in a timely manner.Very friendly and helpful. The car was done whale I waited and looked around at other cars on the lot. More
by woolwal
Employees Worked With
Tina Hester
August 10, 2015
EXCELLENT CUSTOMER SERVICE I had a great experience with the service dept. totally because of Tina Hester who listen to my problem with my vehicle got it taken care of in a time I had a great experience with the service dept. totally because of Tina Hester who listen to my problem with my vehicle got it taken care of in a timely manner ,she provided water in the waiting area just excellent customer service skills ,kept us informed thru the process. More
by VINYARD100
Employees Worked With
TINA HESTER
May 08, 2015
Service on My 2014 gmc truck the service crew was quick to wait on me. I had good experience at buying my truck at your dealership. I checked looked at the dealership in Byron and the service crew was quick to wait on me. I had good experience at buying my truck at your dealership. I checked looked at the dealership in Byron and could not get a good deal. More
by dalme71
Employees Worked With
Tina Hester
March 17, 2015
Receiving outstanding customer sevice from Tina Hester Tina Hester was outstanding with her customer service skills regarding my situation. She kept me abreast of how the repairs were progressing and when Tina Hester was outstanding with her customer service skills regarding my situation. She kept me abreast of how the repairs were progressing and when everything was going to be completed. Of course any customer doesn't want to leave their daily driver overnight for repairs, but I had no choice and made due. Tina is a very knowledgeable service rep and hope she takes care of me on my next visit. My Camaro was leaking, hopefully it was fixed, I guess will know when it rains hard. More
by bktibbs
Employees Worked With
Tina Hester
February 17, 2015
Service Department 5 Star Chevrolet. Joey Jackson excellent customer service. I had some contamination on my paint and wheels on my new Chevy 1500 Crew Cab Z-71 4X4. Joey had his deta Joey Jackson excellent customer service. I had some contamination on my paint and wheels on my new Chevy 1500 Crew Cab Z-71 4X4. Joey had his detail crew remove and polish these problem areas and now they look like new. Thanks, Mickey Wright More
by Mickey
Employees Worked With
Joey Jackson
September 29, 2014
"Joey Jackson Outstanding Customer Service" For the last 2 yrs I've had this vehicle from this dealership Mr. Joey Jackson Center Advisor has shown me courtesy and outstanding service. He deserv For the last 2 yrs I've had this vehicle from this dealership Mr. Joey Jackson Center Advisor has shown me courtesy and outstanding service. He deserves an Award in my eyes and I am very pleased with his service. I'm sure I am not the only one to express such "Wonderful Customer Satisfaction". Thank You, Mr. Titus Jordan More
by Tjordan#1
Employees Worked With
Joey Jackson
April 18, 2013
Extended warrenty stated tie rod not covered due to fair wear. I brought dealership pamplet showing platinum parts that were not covered and tie rod was not listed in exception list. Nic and management st wear. I brought dealership pamplet showing platinum parts that were not covered and tie rod was not listed in exception list. Nic and management step up and covered the service on part, I just paid for part. It is nice to see a dealership back up their customer. Thanks for your customer support! More
by rlaplante
Employees Worked With
Nic Peter
March 20, 2013
Very pleased with the service I received in the service department. I took my 2011 Malibu in for brake problems and was advised that I had a problem with my rotors. Nick was great at letting me know what department. I took my 2011 Malibu in for brake problems and was advised that I had a problem with my rotors. Nick was great at letting me know what I would need to do. He was able to get my front rotors replaced under warranty. I will glady return to the dealership to have the service done on my vehicle. A+ service and customer service from Nick and Tommy. More
by rengos0304
Employees Worked With
Nick Peters, Tommy Christian
March 16, 2013
Took truck in for weak brakes. Thought I had air in the abs. I already knew that 4 functional tests of the abs module were required for purging and only a dealer had the tool to do it. I asked if a brake b abs. I already knew that 4 functional tests of the abs module were required for purging and only a dealer had the tool to do it. I asked if a brake bleed would remove air from the abs and was told yes. The tech pulled my vehicle into the bay and the first thing he said was "I can't guarantee any pedal pressure." Should have pulled out right then. Silly me... The tech read some codes from my abs module. I spoke with the service rep and he told me about the codes. He couldn't tell me what the codes meant without charging me $120 for a diagnostic. I Googled the codes and read they might me caused by air. I again asked if air would be removed with a brake bleed and was told yes. I decided to go ahead and have the tech bleed the brakes. As I watched him head to the wheels with a wrench I told him that the truck had speedbleeders. He showed me his hand and said "I got this." Then when he reached the wheel and realized the wrench he grabbed was the wrong size he shook his head and did some mumbling. The speedbleeders are a different size and I tried to save him some effort. He performed a standard pump, open, close, release at each wheel without running the functional test. It seemed to me that the tech didn't want to work on my vehicle and did as little as possible to say he had performed a bleeding. When I was asked to pay I told them I didn't see the tech perform a functional test and that was when they told me the tech couldn't perform the test with the codes. I ended up paying for the bleed as it was "performed". While I was there another customer called in for a tow. Some time later I overheard the tow driver, who had arrived at the location the customer said he was, ask for the service rep to call the customer to see if he was still there. He had gotten a tow from another company. Another sales rep said to put something extra on the bill to repay the tow driver for his time and gas. I'm sorry if I wait long enough for your tow that I get tired of waiting and then call another company and the second company still get there first - you'd better not charge me for your delay and slow driver. More
by duanesmitty
Employees Worked With
Nick
