Five Star Chevrolet Cadillac Buick GMC - Service Center

Customer service is horrible. I had to call initially for a status update on my car. The service technician was rude. He was not apologetic about failing to keep me informed about I had to call initially for a status update on my car. The service technician was rude. He was not apologetic about failing to keep me informed about my car. Instead he got defensive. I was charged $250 for them to tell me that a plug was loose after I had just had my car there a couple days ago for an oil change and the car was driving fine. There is so much more I can say but just know that I will NEVER take my car back to this establishment or recommend them to anyone! More

Worst service I ever received, 3 hour wait for an oil change, they did not grease my truck, wanted me to wait longer to correct the problem, as I was traveling across the country I had no time to wait th change, they did not grease my truck, wanted me to wait longer to correct the problem, as I was traveling across the country I had no time to wait they tried to offer me a free return visit, again I was traveling, no way I would ever recommend this dealership to anyone ever, I’m sorry I made this poor decision to stop at this store when I could have driven a little further to a good dealer, horrible service and worse customer relations More

Customer service was top notch, they kept me informed throughout the entire repair process, and did it in a timely manner. throughout the entire repair process, and did it in a timely manner. More

Outstanding Job at Fivestar GMC. Tony took care of the process and kept me informed from start to finish. Smooth team of professionals at this place. All go get you a GMC at Fivestar Tony took care of the process and kept me informed from start to finish. Smooth team of professionals at this place. All go get you a GMC at Fivestar you will not be disappointed. More

I brought my vehicle in and paid $200+ for a diagnostic test and was given a quote for over $4000 in repairs. I then took my vehicle to another shop for a second inspection and paid for another diagnostic test and was given a quote for over $4000 in repairs. I then took my vehicle to another shop for a second inspection and paid for another diagnostic test and was told there was not a single thing wrong with my vehicle. So very disappointed with the dishonesty at the dealership. More

I had the occasion (for the 2nd time) to have Eric Daniels as a Service Advisor on December 23, 2023. I brought my vehicle in to have an oil change, but after speaking with Eric, I decided to have t Daniels as a Service Advisor on December 23, 2023. I brought my vehicle in to have an oil change, but after speaking with Eric, I decided to have the full service he recommended. I found Eric to have great polished people skills, he communicates effectively, and has a very professional demeanor. He took the time to check in with me frequently to let me know the progress of the service. When the service was complete, he explained in detail all of the items that had been serviced. If the occasion ever became necessary, I would highly recommend him to all of my family and friends. More

There are 2 ladies I'd like to brag about, Casey and Jenn. These two went above and beyond to help me with my truck being serviced. My truck was in the shop over 5 weeks and the lack of communication fr Jenn. These two went above and beyond to help me with my truck being serviced. My truck was in the shop over 5 weeks and the lack of communication from the service department is something else. Casey put me in touch with Jenn and the ball started moving. Within 3 days of Jenn looking into the issue my truck was fixed. THANK YOU JENN and CASEY for a job well done!!!!! More

The service staff at Five Star Chevrolet are very knowledgeable and professional . They provided a detailed explanation of repairs and the services completed. knowledgeable and professional . They provided a detailed explanation of repairs and the services completed. More

I ordered and bought my 2011 Camaro from Five Star back in 2010, and trust their service department 100% for all of my repair needs. in 2010, and trust their service department 100% for all of my repair needs. More

Brought our truck in on DEC 30th, our vacumm pump went out when we were on the highway. We were able to control truck to a stop and avoid accidents or killing someone. The part was under warranty and they out when we were on the highway. We were able to control truck to a stop and avoid accidents or killing someone. The part was under warranty and they charged for parts and labor that should have been covered. When I questioned them the service dept told me to call GMC and they would refund us. I have been to two other Sevice GMC dealers and they said that all of this should have been covered. They refuse to refund us the $1,300.00. HORRIBLE More