Five Star Chevrolet Cadillac Buick GMC

Beware: Use non-compliant oil, $1.50 oil filter & failed complete checks and lube chassis as stated! I brought my 6 month old vehicle in for the initial complementary service. I wanted to make su failed complete checks and lube chassis as stated! I brought my 6 month old vehicle in for the initial complementary service. I wanted to make sure they would use a good oil, so I asked Angie (Service Coordinator) what oil would they be using. She said it depended on what was on the oil filler cap on the engine. So, we raised the hood and she saw the cap stated "DEXOS", which is a high quality oil that GM started requiring on some, if not all of their 2011 vehicles. Immediately after seeing the oil cap she told me they would be using Mobile-1 Full Synthetic. I said "great, that's fine with me". I had some ready to give them to use if they weren't going to use a good full synthetic oil. The next day, I happened to look at the receipt and saw they used Valvoline 5W30 Maxlife (Which is a high mileage oil for vehicles that have over 75,000 miles. Upon reading this, I called the service dept and voiced my concern of the wrong oil being used. I told him that Angie said they would use Mobil-1 Full Synthetic. He started telling me that full synthetic wasn't recommended for my vehicle and it would actually start making my engine burn oil. I told him if he didn’t have some kind of proof, I don’t care about his opinion. He did state the oil was high mileage oil and it shouldn't have been used in my vehicle. He continued to insist I shouldn't use full synthetic though, so I did some research on DEXOS oil. Come to find out, the oil they put in my vehicle according to the receipt doesn't even meet GMs requirement for the DEXOS specifications. So, that means if my engine was to seize up and I tried to submit a warranty claim to GM, they would DENY it, because the wrong type oil was used!!!!! After the conversation with their foolish technician, I thought it was best to look under my vehicle to ensure they lubricated the chassis as they should have. While under there, I saw there was no evidence the tie rod ends were lubricated with grease as there was lots of brake dust built up on the grease fitting. Also, the rubber boots showed no evidence of having any grease in them. In addition, I noticed the oil filter wasn't the typical blue color that I had usually seen on AC/Delco filters in the past. Upon closer inspection of the filter, I found they used a cheap Asian imported filter which costs $1.50 on the internet. Really?? How many customers want a cheap oil filter installed on a $35K vehicle? I guess I was ignorant to think they would actually use OEM (Original Equipment Manufacturer) parts at a large Chevy dealership. Yeah, that's my fault for not asking more details about every little thing they would do during the service. I guess they're no different than the quick lube shops which do a five minute oil change and check half (if that many) of what the manufacturer recommends. The following day, I spoke with the General Manager. He didn't have time to hear my concerns and insisted that I speak to the Service Manager instead of him. He said he wasn't a mechanic and he didn't know a lot of what I was talking about. Really?? You're over a large dealership and don't know basic details about oil, filters and lubrication?? So, I spoke with Alex Diaz, the Service Manager, about my concerns. He started telling me there was probably a computer glitch and he would research it and get back with me. I was pretty annoyed, so I decided I would speak to him in person. It really bothers me when people always try to blame errors on computers. So, I got there and he said what I expected. He said it was a computer problem, but they now have it corrected. After I mentioned there was no evidence that the lube was completed, he said he would be honest with me, "the mechanics now-a-days think if a vehicle doesn't have 30K miles on it, and they only need to change the oil". He went on to say, "they think since the vehicle is fairly new, that it's not necessary to lubricate everything and do all the checks like their supposed to". I was glad he was honest with me and didn't try to lie about some of their shady mechanics. He did say he was going to use my situation as a training opportunity for his folks the next morning and he would fix the problems. My concern is what's the long term fix? Will they keep taking short cuts when someone's not looking? Apparently, they have a quality of work problem. As I know it, their technicians get paid by the job and not by the hour. So, the more vehicles they complete, the more money they make. The incentive for them is to do them quickly. Shortcuts and substandard work ends up becoming standard while quality goes to the way side! He then offered to change the oil with Mobil-1 (like I was initially told), use an AC/Delco OEM filter, and they would properly lubricate the chassis. I told him, at this point, the only way I would consider it, is if I stood behind them and watched them do it, because I no longer trust them to do quality work. He said I could, but I declined his offer since the trust is no longer there. Now, I’ll have to find a trustworthy dealership in the event I need service other than what I can do myself. I was warned by numerous people not to deal with Five Star and now I see what they’re talking about. More

I'd like to talk about the two different visits I have made to this dealer. The first visit was for an oil change and tire rotation. I went in and parked in line with the rest of the cars and walked over made to this dealer. The first visit was for an oil change and tire rotation. I went in and parked in line with the rest of the cars and walked over to the desk. I said I was there for an oil change and tire rotation and said I saw the GM coupon. I was told that I would have to have it printed out. So, I asked if they had somewhere I could do that. I was told no. So, I began waiting and noticed they had a sign that said if they didn't come over to my vehicle and check certain things and ask me about it, my oil change was free. So, I was going to wait to check out and ask about that. Then as I'm sitting outside for some fresh air, with my wife and 2 year old daughter, a service member comes out and begins smoking about 5 feet from us. So, we got up and went for a walk and noticed about 20 yards away was a smoking area sign...at this point I asked for the manager. Explained everything that happened and he told me I would get my next oil change for free. So, I got what was offered for not asking me certain things. So, my vehicle was done and I paid full price. I get in my vehicle and there are greese marks all over my steering wheel. I was so upset I drove off at this point. On the way home I see smoke coming from under the hood. I get home and notice that there was oil spilled all over the engine bay around the oil fill. Also, check my fluid levels and noticed they didn't fill any of them. So, I call the dealership and leave messages for the next two days with no response from the manager. On the third day I leave a complaint with BBB and within 24hrs I get a phone call from the manager telling me to come in with my credit card and they will refund my money. I went in asked for the service manager and he came over and took me to the payment window and told the lady to refund my money and walked away. Never said sorry or anything for the horrible visit that I had. I have since been driving 35mins to another dealer just to get oil changes. Lets move on to my second visit to this dealership. I went there to test drive a vehicle. Figured hey, they can't do anything wrong with just a test drive. As I drive in the parking lot and head to the type of vehicle we're looking in to I see about 7 salesmen huddled on the sidewalk all staring me down. I drive past and head to where they have the vehicle we're looking at. One salesman follows. I barely have time to get out and help my wife get our kids out before I'm already being asked if they could help. He was helpful and answered my questions and I was like I can work with this guy. My wife and I had already test drove 4 other type of vehicles and knew once we test drove and looked at this one it was going to be our choice, but there are a few things we needed. We wanted a certain color, the smaller engine, and AWD. Well, being in the south, AWD is hard to find. So, the salesman located a vehicle that matched what we wanted with some extra options that we really didn't want, but were fine with having. Oh and this was on saturday morning. So, the salesman told me he could get that vehicle in 24-48 hours. I agreed and did the whole trade in and USAA price. Pretty happy with everything at this point. I knew USAA price was a good deal, but not always the best, but I wasn't too concerned about price. As long as I wasn't getting ripped off. So, on monday I try calling a few times and I kept getting hung up on after being on hold for 5mins. So, then instead of asking for my salesman, I called and asked for anyone in sales. OF COURSE that gets an answer lol. I said I'm trying to get ahold of my salesman and I need a status of my vehicle. So, my salesman calls back and leaves me a message stating that they have locked down my vehicle and just waiting for the other dealer to pick a vehicle in their inventory to swap. So, on tuesday I tried calling again and couldn't get ahold of my salesman. So, I drove over after work. Found my salesman after about 15mins of sitting there and asked him again for a status. He walks off and comes back and tells me that the other dealership has an interested buyer and won't give up the vehicle. I was a little confused and upset how I was told it was locked down and now it's not...but I work with the dealership and they work very hard to locate another vehicle for me. After about an hour of no luck finding the model and things I wanted I'm sitting there looking at a different trim level and noticed I could get close to what I wanted. So, I recommend this to my salesman and he said, "I guess we could check that" at this point I'm pretty upset over losing the vehicle I already waited 3 days for. So, I snapped back and said, 'I guess it's a difference of a sale or no sale!" He went and checked for me and they we able to find something I was willing to settle for, but it didn't have the leather that I wanted. But he told me they would put leather in for me, but it would take an extra half day. I told him what's an extra half day at this point. So, we pull up the USAA price with all the same options other than the extra chrome the other dealership put on it. I told him I'd like to pay the difference between the USAA price without the leather and with leather. That $400 would be the nice thing the dealership could do for me. So, he leaves to go do his approval with management thing. Comes back with a price thats over $600 higher than the USAA price. Told him I wasn't doing that and I wanted the USAA price. So, the general manager of the dealship comes over and argues with me that USAA price is for in stock and that they are going to get it for me. I told him after everything that happened he wasn't willing to drop it another $600 to the USAA price I wasn't interested. He refused and kept saying that's the lowest they could go, blah blah blah. So after about 30min of that I said give me my old vehicle back and he said ok and he was upset to lose the sale over a $600 and I said you're losing over $300. I said if you even tried to work with me I was ok with splitting it. He agreed to that. So, I get the vehicle Thursday night. It has leather installed, but the stitching doesn't match throughout the vehicle. Oh well, sick of the dealership. Friday night we notice a crack in the inner layer of one of the windows. Left a message with my salesman asking what we can do about it and it's now sunday with no response. Let me also point out, the price the other dealership had listed on the sticker was right around the price I was trying to get from this dealer. But they couldn't lose their profit even after giving us the TWO worst experiences with dealerships. Going to stop by the dealership tomorrow to try to get the window replaced, I'll let you know if it continues to get worse. More

Roseme was a very friendly salesman. Josh was awesome as well!!!!! I will pass this along to anyone that may be in the market for a new or used vehicle. well!!!!! I will pass this along to anyone that may be in the market for a new or used vehicle. More

Had a great experience at five star ....Will go back again and purchase my truck...Thank you five Star they are great..Great sales people and great customer service again and purchase my truck...Thank you five Star they are great..Great sales people and great customer service More

Although the dealership is being upgraded, the service to my 2008 Caddillac DTS went uninterrupted. The best part is the advertised time to complete the work and have me on the road was right on the mark! my 2008 Caddillac DTS went uninterrupted. The best part is the advertised time to complete the work and have me on the road was right on the mark! More

Amount received for trade-in not as good as expected - car was in better shape than the appraiser allowed for. Smaller rebates than hoped for. car was in better shape than the appraiser allowed for. Smaller rebates than hoped for. More

I needed to have my Buick serviced and the dealership handled my requests and everything was done very professional. I would recommend the Service Department at any time to anyone. My service advisor Hil handled my requests and everything was done very professional. I would recommend the Service Department at any time to anyone. My service advisor Hill quickly came to my car and inquire about my visit and immediately move to assist me. More

I bought a new car from Five Star Chevrolet and Shawn St. Hill was the first to greet me. The first round of numbers they gave me included a $2000 down payment and a $450 a month car payment, on a $16,000 ca Hill was the first to greet me. The first round of numbers they gave me included a $2000 down payment and a $450 a month car payment, on a $16,000 car. I literally laughed and walked out the door, but the Shawn said ok what do you want to pay for this 2011 Chevy Cruze. I said no more than $300 a month. He said im going to get you this car. So I sat back down and a second round of numbers came out. This time it included $0 down and a $350 a month payment, pretty good decrease from the first round, but still not where I wanted to be. Finally, I got a third round of numbers which included $0 down and a $287 car payment at 72 months. So of course I jumped on that. I highly recommend working with Shawn St. Hill if you want to be satisfied. Just dont be afraid to walk out the door, when you do that they will immediately drop the price. More