Five Star Chevrolet Cadillac Buick GMC

horrible service seen a truck that we was interested in online so I had my spouse send them an e-mail about it I got 40 calls back all trying to sell us that truck so we asked if the truck had a tow hitch online so I had my spouse send them an e-mail about it I got 40 calls back all trying to sell us that truck so we asked if the truck had a tow hitch on it and they stated they would go out and check and call us back but after 2 days I finally found out the truck had been sold 4 days earlier and was no longer available. I figured hey things happen so we ended up going back online. they had 3 trucks we liked so made a call to verify they were there before we went up to check on it. and they claimed they had 2 of them that fit what we wanted so we said ok but first they needed to make sure they could meet the terms which was we wanted pre approval of an amount that I could get we also stated which was what I wanted to pay per month and that it would only be my spouse because only one person was to be on it and how much we was willing to put down they said they would check into it they then called me back and wanted more money down so we did come up quite a bit and they said ok and said no problem we can do it we once again verified 2 of the truck were still there and they said yes. so we went down there. this is where it got really bad 1st they only had one truck they said they had to locate the other, few minutes later they said it was signed out back in January but they were bringing it back for us to look at it few minutes after that they came back and said they did not know where it was at. well that caused the first warning flag. 2nd when we got there they were very pushy to get my check for the down payment and we would not give them it till we made sure everything was correct. while waiting for him to get the paperwork they came back and said they could not do it for the terms so my husband asked what happen thought everything was pre done they stated that they were hoping before we got there it would have been done but could not do it and wanted me to be a co signer and I already told them it could only be one person on it and not anyone else. They said they had to have it so we were done then. This place is a joke the left hand does not know what the right hand is doing. be very careful and pay close attention to them when they are promising something they can't fulfill. this was done at 5 star Chevy of Warner Robbins More

I have had a bad experience with Hughes Honda, not once but twice. My husband and I were looking online, and we had found a 2013 Malibu that we really wanted to see about getting. So I called Five Star t but twice. My husband and I were looking online, and we had found a 2013 Malibu that we really wanted to see about getting. So I called Five Star to see if they still had the vehicle, and I was told yes. So my husband and I had dropped in to look at it after work one night this week. Test drove it, really liked the car. We wanted to trade in my 2013 Honda Civic for the 2013 Malibu. But when it really come down to the numbers, Five Star would not work with us. I knew that I would be a little upside down on my Civic. But I was not about to trade it in and be $10,000 upside down. I am not that stupid. So the salesman went and came back with some more numbers. He made several comments to me, "what do you expect us to do"? I looked at him and told him I didn't expect him to do anything for me. Asked for my DL back and my keys and walked out. I left him talking to my husband. Really pissed me off with his attitude. It was obvious that he did not want my business very much. Needless to say, I went home and really prayed about it. So I went to Jeff Smith Chevrolet, and I spoke with "MYRON" from Byron, very great salesman. They had the same exact car in stock but theirs was fully loaded. I explained my situation with the Civic and the bad experience I had encountered with Hughes Honda, he was able to make it happen for me to get what I wanted. And the great thing about it is my husband and I not only purchased the 2013 Chevrolet Malibu, we purchased my husband a 2014 Chevrolet Silverado. So I just wanted to let Five Star know that they just didn't miss out on 1 sale, they missed out on 2 sales. So great job for Myron, and William that could have been your sales, if you were more willing to work with someone. Maybe you need to go and take lessons from Myron- he is with Jeff Smith Chevrolet. More

My husband and I stopped by the dealership 9/13/13 to look at a couple of models. We were helped by David Henry. David was wonderful. He was knowledgeable about the different options on each car. He look at a couple of models. We were helped by David Henry. David was wonderful. He was knowledgeable about the different options on each car. He was very friendly and helpful. We were very likely going to purchase a vehicle that night if they could offer the car we wanted with all the options we chose. My husband was definite and clear that he wanted a v-6 engine instead of a 4 cylinder. David brought the sales manager in as (in his words) "The closer". He asked us to drive one of the models he had on the lot so we did. We realized after driving it that he was trying to play a trick on us and prove a point about the 4 cylinder verses the v-6. My husband told him at that time not to try to sell us something we didn't want. The sales manager was totally arrogant, condescending and disrespectful. He challenged my husband several times and followed us out the door continuing to push his point in a smart aleck manner. When we went to leave, he was still shouting things to my husband. David walked us to the car and tried to smooth things over and encourage us to still consider a deal with him. We really hated for him to lose a sale because he was so nice and helpful, but we will never visit this dealership again. The sales manager couldn't have ruined this sale any better if he had been doing it on purpose. I'm not sure he wasn't. If this dealership thinks this is the proper way to do business, they are the worst dealership I've ever seen. More

I have previously purchased 2 vehicles from Five Star Chevrolet and would have considered my self a loyal customer "until today" when I went to get my third" As a previous reviewer has mentioned i ha Chevrolet and would have considered my self a loyal customer "until today" when I went to get my third" As a previous reviewer has mentioned i have in fact witnessed them playing games with what they believe to be under educated and less fortunate people. I will be setting up a domain within the coming weeks fivestarsucks.com where video will be posted and lots of customer testomony of the shady and poor business practices of this dealership. if everyone that has been messed with by this dealership will join together to warn fellow consumers we can save alot of people alot of money. The salesmen are trained to lie the price they tell you and the price on the paper work will be different buyers please please Beware The salesman told me that a vehicle I purchased from them a year ago I was way upside down in because my previous salesman F***** me to bad. More

Extended warrenty stated tie rod not covered due to fair wear. I brought dealership pamplet showing platinum parts that were not covered and tie rod was not listed in exception list. Nic and management st wear. I brought dealership pamplet showing platinum parts that were not covered and tie rod was not listed in exception list. Nic and management step up and covered the service on part, I just paid for part. It is nice to see a dealership back up their customer. Thanks for your customer support! More

Very pleased with the service I received in the service department. I took my 2011 Malibu in for brake problems and was advised that I had a problem with my rotors. Nick was great at letting me know what department. I took my 2011 Malibu in for brake problems and was advised that I had a problem with my rotors. Nick was great at letting me know what I would need to do. He was able to get my front rotors replaced under warranty. I will glady return to the dealership to have the service done on my vehicle. A+ service and customer service from Nick and Tommy. More

Took truck in for weak brakes. Thought I had air in the abs. I already knew that 4 functional tests of the abs module were required for purging and only a dealer had the tool to do it. I asked if a brake b abs. I already knew that 4 functional tests of the abs module were required for purging and only a dealer had the tool to do it. I asked if a brake bleed would remove air from the abs and was told yes. The tech pulled my vehicle into the bay and the first thing he said was "I can't guarantee any pedal pressure." Should have pulled out right then. Silly me... The tech read some codes from my abs module. I spoke with the service rep and he told me about the codes. He couldn't tell me what the codes meant without charging me $120 for a diagnostic. I Googled the codes and read they might me caused by air. I again asked if air would be removed with a brake bleed and was told yes. I decided to go ahead and have the tech bleed the brakes. As I watched him head to the wheels with a wrench I told him that the truck had speedbleeders. He showed me his hand and said "I got this." Then when he reached the wheel and realized the wrench he grabbed was the wrong size he shook his head and did some mumbling. The speedbleeders are a different size and I tried to save him some effort. He performed a standard pump, open, close, release at each wheel without running the functional test. It seemed to me that the tech didn't want to work on my vehicle and did as little as possible to say he had performed a bleeding. When I was asked to pay I told them I didn't see the tech perform a functional test and that was when they told me the tech couldn't perform the test with the codes. I ended up paying for the bleed as it was "performed". While I was there another customer called in for a tow. Some time later I overheard the tow driver, who had arrived at the location the customer said he was, ask for the service rep to call the customer to see if he was still there. He had gotten a tow from another company. Another sales rep said to put something extra on the bill to repay the tow driver for his time and gas. I'm sorry if I wait long enough for your tow that I get tired of waiting and then call another company and the second company still get there first - you'd better not charge me for your delay and slow driver. More

My wife and I bought a pre-owned GMC Acadia and our salesman was top notch! Rich went out of his way to help us find the perfect vehicle for our current financial situation and really made us feel at salesman was top notch! Rich went out of his way to help us find the perfect vehicle for our current financial situation and really made us feel at home while we were at the dealership. He even came to our house to pick up one of the vehicles we traded in. Talk about service! I highly recommend this dealership,the customer service, and integrity of our salesman made our vehicle purchase a very rewarding experience. More

I would like to take a moment to thank the staff for being very professional, respectful and for treating my family like there own. The service was outsanding. I also want to say that Mr.Scott Tyner was being very professional, respectful and for treating my family like there own. The service was outsanding. I also want to say that Mr.Scott Tyner was the best sales rep I have ever encountered, he was very polite to me and my family. They made sure we was satisfied with the car that we wanted. we drove off the lot with the car that we loved. We will recomend this dealership to all of our friends and family. once again we thank you guy's More

Beware: Use non-compliant oil, $1.50 oil filter & failed complete checks and lube chassis as stated! I brought my 6 month old vehicle in for the initial complementary service. I wanted to make su failed complete checks and lube chassis as stated! I brought my 6 month old vehicle in for the initial complementary service. I wanted to make sure they would use a good oil, so I asked Angie (Service Coordinator) what oil would they be using. She said it depended on what was on the oil filler cap on the engine. So, we raised the hood and she saw the cap stated "DEXOS", which is a high quality oil that GM started requiring on some, if not all of their 2011 vehicles. Immediately after seeing the oil cap she told me they would be using Mobile-1 Full Synthetic. I said "great, that's fine with me". I had some ready to give them to use if they weren't going to use a good full synthetic oil. The next day, I happened to look at the receipt and saw they used Valvoline 5W30 Maxlife (Which is a high mileage oil for vehicles that have over 75,000 miles. Upon reading this, I called the service dept and voiced my concern of the wrong oil being used. I told him that Angie said they would use Mobil-1 Full Synthetic. He started telling me that full synthetic wasn't recommended for my vehicle and it would actually start making my engine burn oil. I told him if he didn’t have some kind of proof, I don’t care about his opinion. He did state the oil was high mileage oil and it shouldn't have been used in my vehicle. He continued to insist I shouldn't use full synthetic though, so I did some research on DEXOS oil. Come to find out, the oil they put in my vehicle according to the receipt doesn't even meet GMs requirement for the DEXOS specifications. So, that means if my engine was to seize up and I tried to submit a warranty claim to GM, they would DENY it, because the wrong type oil was used!!!!! After the conversation with their foolish technician, I thought it was best to look under my vehicle to ensure they lubricated the chassis as they should have. While under there, I saw there was no evidence the tie rod ends were lubricated with grease as there was lots of brake dust built up on the grease fitting. Also, the rubber boots showed no evidence of having any grease in them. In addition, I noticed the oil filter wasn't the typical blue color that I had usually seen on AC/Delco filters in the past. Upon closer inspection of the filter, I found they used a cheap Asian imported filter which costs $1.50 on the internet. Really?? How many customers want a cheap oil filter installed on a $35K vehicle? I guess I was ignorant to think they would actually use OEM (Original Equipment Manufacturer) parts at a large Chevy dealership. Yeah, that's my fault for not asking more details about every little thing they would do during the service. I guess they're no different than the quick lube shops which do a five minute oil change and check half (if that many) of what the manufacturer recommends. The following day, I spoke with the General Manager. He didn't have time to hear my concerns and insisted that I speak to the Service Manager instead of him. He said he wasn't a mechanic and he didn't know a lot of what I was talking about. Really?? You're over a large dealership and don't know basic details about oil, filters and lubrication?? So, I spoke with Alex Diaz, the Service Manager, about my concerns. He started telling me there was probably a computer glitch and he would research it and get back with me. I was pretty annoyed, so I decided I would speak to him in person. It really bothers me when people always try to blame errors on computers. So, I got there and he said what I expected. He said it was a computer problem, but they now have it corrected. After I mentioned there was no evidence that the lube was completed, he said he would be honest with me, "the mechanics now-a-days think if a vehicle doesn't have 30K miles on it, and they only need to change the oil". He went on to say, "they think since the vehicle is fairly new, that it's not necessary to lubricate everything and do all the checks like their supposed to". I was glad he was honest with me and didn't try to lie about some of their shady mechanics. He did say he was going to use my situation as a training opportunity for his folks the next morning and he would fix the problems. My concern is what's the long term fix? Will they keep taking short cuts when someone's not looking? Apparently, they have a quality of work problem. As I know it, their technicians get paid by the job and not by the hour. So, the more vehicles they complete, the more money they make. The incentive for them is to do them quickly. Shortcuts and substandard work ends up becoming standard while quality goes to the way side! He then offered to change the oil with Mobil-1 (like I was initially told), use an AC/Delco OEM filter, and they would properly lubricate the chassis. I told him, at this point, the only way I would consider it, is if I stood behind them and watched them do it, because I no longer trust them to do quality work. He said I could, but I declined his offer since the trust is no longer there. Now, I’ll have to find a trustworthy dealership in the event I need service other than what I can do myself. I was warned by numerous people not to deal with Five Star and now I see what they’re talking about. More