Five Star Chevrolet Cadillac Buick GMC

Outstanding service Great service, Angie was very professional, answered all question I had and took care of my vehicle. Vehicle was also washed when I picked it up. Great service, Angie was very professional, answered all question I had and took care of my vehicle. Vehicle was also washed when I picked it up. More

Extended Warranty Cancellation They make something that shouldn't be difficult just that.... DIFFICULT! Be preared to have a lien release from your bank where your vehicle was fina They make something that shouldn't be difficult just that.... DIFFICULT! Be preared to have a lien release from your bank where your vehicle was financed if you want to cancel & get a refund on your unused extended warranty. We didn't purchase our newest vehicle from them & I guess this our punishment. That's ok, we got a MUCH better deal in Commerce. Even though we live in the Warner Robins area we will NEVER deal with Five Star again! More

Air bag drama My air bag drama came to an end on this visit. I was afraid to drive my SUV to Atlanta due to a DIC alert telling us air bag needs servicing. I was t My air bag drama came to an end on this visit. I was afraid to drive my SUV to Atlanta due to a DIC alert telling us air bag needs servicing. I was told by service manager, "you are in no danger from driving it with the alert on." Made it there and back. Light continued to come on. It was taken care of by Shannon and I feel safe again. Shannon was exceptional. Thanks! More

Exactly what I expected and more in the buying experience.. Outstanding customer service, from Jeremy Shaughnessy, , Allan Johnson, and David "Spanky" Harned, his side kick Bill Kelsey, as well as Joey Jackson Outstanding customer service, from Jeremy Shaughnessy, , Allan Johnson, and David "Spanky" Harned, his side kick Bill Kelsey, as well as Joey Jackson talking to me about things on his day off from Home when I called to talk about the New Corvette that I bought. Over the 55 years I have bought cars, I have bought almost every one from the dealer at this location, over two dozen cars, and None in the area can compete with Five Star on Customer service, or commitment after the sale. Don't be suckered by the Hype of other dealers, "Five Star" is the organization that works harder for you than any of the rest. When they tell you they will call you back, they Do. More

Oil changed I was waiting in comfort while having my Oil changed. It was a very comfortable atmosphere. I was there less than hour and a half. I was waiting in comfort while having my Oil changed. It was a very comfortable atmosphere. I was there less than hour and a half. More

Satisfied Quickly professional I really liked how Angie Barnstorm took care of me....I will ask for her assistance again.....the technician was patience as well Quickly professional I really liked how Angie Barnstorm took care of me....I will ask for her assistance again.....the technician was patience as well More

Team Satisfaction Everyone in parts department and service department work together to give you total satisfaction. They will contact General motors if necessary Everyone in parts department and service department work together to give you total satisfaction. They will contact General motors if necessary to get the problem resolved. More

DISHONEST salesman After finding the truck I was looking for online, at this dealership I was contacted by RUSSELL CHRISTMAS. At first everything was fine and he seemed After finding the truck I was looking for online, at this dealership I was contacted by RUSSELL CHRISTMAS. At first everything was fine and he seemed above board, it was a front! The truck had nerf bars added to it and I didn't want them so I asked CHRISTMAS if they could be removed and a credit given, CHRISTMAS stated that they were on the sticker and I had to take what was on there "by federal law"' and he then told me I could take them off and sell them if I didn't want them. I agreed to this and continued with the process and then the xxxxxxxx started. After CHRISTMAS received my checks for full payment of the vehicle he sends me a text from his personal cell phone stating, the nerf bars were not a part of the sticker and that I DIDN'T PAY FOR THEM, THEY WERE PART OF THE FIVE STAR ADVANTAGE PACKAGE, so he would "would take them for me". I told him they were mine and I would take them. Quite interesting that he text me from his personal cell phone to tell me this. CHRISTMAS also told me that I had to put a $500.00 deposit to hold the truck and that It would be refunded unless I wanted to put it towards the payment for the truck, I didn't. Trying to get my deposit back has been the true test showing that CHRISTMAS and the dealership are not honest and don't deal above board. CHRISTMAS wouldn't acknowledge that I wanted my card refunded during several emails between he and I. I guess he doesn't feel as free to talk via company email as he does through a text on his personal cell phone. STAY AWAY FROM THIS DEALERSHIP!!!!! More

The meaning of great customer service!!! These employees are the best and they will not give up on you that easy they do their best to help get you the service you need plus more Thanks Mr.Ce These employees are the best and they will not give up on you that easy they do their best to help get you the service you need plus more Thanks Mr.Cedric Jackson for your help and great services!!!!!! More

DO NOT SHOP HERE ( ( ( ( (( WARNING! WARNING! WARNING! )) ) ) ) ) This Dealership Is Very Dishonest. They put vehicles online for much cheaper prices than they have a ( ( ( ( (( WARNING! WARNING! WARNING! )) ) ) ) ) This Dealership Is Very Dishonest. They put vehicles online for much cheaper prices than they have any intention of selling them for. Always claim its a "mistake". They strung me along for a week before "oh, sorry that one is sold, How about this one over here that cost A Ton More?". DO NOT SUPPORT THESE KIND OF TACTICS!!!!!!!!!! I REPEAT *DO NOT* SUPPORT THESE KIND OF TACTICS!!!!!!!!!!! More