Fitzgerald Used Cars Germantown

Great customer service I came in to replace a old vehicle that had turned into a money pit. I dealt with Brian and Garreth, they were great to deal with not high pressure at I came in to replace a old vehicle that had turned into a money pit. I dealt with Brian and Garreth, they were great to deal with not high pressure at all. I had a number I needed to stay at and they were more than fair on my trade in. I couldn't be happier with how i was treated and the overall outcome! More

not explaining I'm sorry but I was not happy at all the pictures of the sienna online the dealer has r not the the sienna I went to go see and I asked over the phone I'm sorry but I was not happy at all the pictures of the sienna online the dealer has r not the the sienna I went to go see and I asked over the phone if anything was wrong with the van and they said no I drove 3hrs and when I got there the van was not good at all y tell someone who is asking a question if the van had any problems I'm coming from pa and they said no but the van was a mess the pics online r not the van I seen I was very very upset not good at all I would never send people there it's a shame how they try to trick people More

Oustanding Customer service I bought a car and this was one of the best experience I have ever had. As a very first time car buyer, I never imagined I would drive away with a car I bought a car and this was one of the best experience I have ever had. As a very first time car buyer, I never imagined I would drive away with a car after a couple of hours ! Thank you Frank Canozo for making my experience unique and so fruitful, way to go and I hope your superiors know how valuable you are to their company. Victor the Manager was also very helpful and friendly. I was able to trade in my old car for 5 times the amount I initially expected and got exactly the certified used Rav 4 I wanted.They let you drive your car for 5 days and bring it back if you happen to change your mind...Thanks to God did not have to do that ! Please keep up the good work, you make car shopping a great momentum ! Kudos !!!!! More

I have been to a number of car dealerships over the years, yet had never had the service I was provided by Fitzgerald Auto in Germantown, Maryland. Kenny and Frank were great to work with. Frank showed years, yet had never had the service I was provided by Fitzgerald Auto in Germantown, Maryland. Kenny and Frank were great to work with. Frank showed exceptional customer service skills. They not only sold me a nice truck, they gave me a good deal on my trade. In addition, I was given some solid advice on how to maintain my credit from Frank. I would purchased another vehicle from Fitzgerald as well as recommend family and friends. Edward More

The dealer sales Employee was very helpful,and the service was great.Also the service dept.were very professional,and had completed items that needed to be fixed. service was great.Also the service dept.were very professional,and had completed items that needed to be fixed. More

Great dealership service was great brought my used Toyota 100 % happy with purchase. Saleperson and manager were easy to work with. Again great job guy see you for my next vehicle 100 % happy with purchase. Saleperson and manager were easy to work with. Again great job guy see you for my next vehicle More

Kenny and Bob made me feel extremely comfortable with purchasing a vehicle post bankruptcy. I did not feel pressured that I had to buy anything nor were they trying to throw me in head first with getting purchasing a vehicle post bankruptcy. I did not feel pressured that I had to buy anything nor were they trying to throw me in head first with getting into more debt than I had wanted with a car note. Kenny's expertise and relationships with the lenders made my transaction seamless! He was able to negotiate a deal with my current vehicle that I had traded and put me in a better car than I could have imagined with my bankruptcy flaw. I would definitely recommend this dealership to anyone looking to purchase a vehicle as I did not feel as if I was taken advantage of or pressured into leaving with one of their cars. Fantastic, fantastic, fantastic!! More

We had a good experience finding the vehicle we wanted (right price, features that vehicle has). Brian is a friendly and patient person (not pushy). I did visit other dealerships that have used cars, but (right price, features that vehicle has). Brian is a friendly and patient person (not pushy). I did visit other dealerships that have used cars, but I found the vehicle that meets our needs and wants in Germantown area. Everything went smoothly from testing the vehicle to purchasing it. More

When I was lokking for a used Toyota, first I browsed by googling 'used toyota camry.' Then I clicked from the cheapest price to cheaper one to another. Afterthat I tried to call the dealer asking the posib googling 'used toyota camry.' Then I clicked from the cheapest price to cheaper one to another. Afterthat I tried to call the dealer asking the posiblity to pay by installment and the rate of interest. After calling from dealer to dealer, I found Brian Ricon. He is a friendly man an he offer me a good option. Then I came to Fiztgerald and finally I bought my car there. More