Fitzgerald Toyota Gaithersburg

This is actually the third time Judith Riccio has served me at Toyota Fitzgerald. Today, I mistakenly came to the dealership at 6:30 AM, but Dick, the customer relations person let me into the waiting area me at Toyota Fitzgerald. Today, I mistakenly came to the dealership at 6:30 AM, but Dick, the customer relations person let me into the waiting area until the other staff arrived. I appreciated that because it was wet and rainy outside. Judith gave me a warm welcome and I was so pleased that not just her, but one of the other employees remembered who I was. While I was waiting in the waiting area, my car had already been processed and Judith brought me the 60,000 miles recommendations. That was amazing. All I had to do was to agree and assign. Judith knows me well and only selects the "necessary" services and helps me find the most economical package/price/deals. So I enjoy coming to Toyota Fitzgerald - the employees are super++ friendly, very helpful, and I have never had any problems with any of the repairs made. They help me find an affordable price and I am a very happy customer. Would definitely visiting here for work done on your car. I also love that there are computers with internet, so that I can check my email and use the internet and work off-site. More

A wonderful place to service your car- mostly due assistant service manager Patrick Nugent. He is always courteous and informative and addresses all of your concerns quickly. He makes car service a assistant service manager Patrick Nugent. He is always courteous and informative and addresses all of your concerns quickly. He makes car service a pleasure! More

Both Brian and the used car sales manager were very courteous. Brian did and has always gone beyond what is expected to help me find and get the right car. He is an outstanding sales person and provide courteous. Brian did and has always gone beyond what is expected to help me find and get the right car. He is an outstanding sales person and provides outstanding service, he is a great asset to the Fitzgerald Toyota sales team. More

I recently bought my third Toyota from Fitzgeralds - mainly because of the great service they provide in maintaining my car. I have never found them to do more service than was really required and I fe mainly because of the great service they provide in maintaining my car. I have never found them to do more service than was really required and I feel like I have always been treated fairly. Having my service done there gives me the confidence that I can drive without concern for my car breaking down. Patrick Nugent has been great and usually takes care of me, but the rest of the team is terrific too. More

The service I received was excellent! Pat Nugent was very helpful during the check in of my vehicle, and he called to let me know how the repairs were going as well. When I picked up my Tundra, it was very helpful during the check in of my vehicle, and he called to let me know how the repairs were going as well. When I picked up my Tundra, it was clean and running great! I will definitely be coming back and hopefully I'll have Pat as my service advisor. Jim Cook More

I needed a car as soon as possible and all the staff was friendly and went above and beyon to make it possible. The experience was great and I would deffenetly come back to get another car. Thank you. friendly and went above and beyon to make it possible. The experience was great and I would deffenetly come back to get another car. Thank you. More

Staff at Lakeforest Toyota were honest and made me feel comfortable with my purchase without pressure. It's by far the best car purchasing experience I've ever had. comfortable with my purchase without pressure. It's by far the best car purchasing experience I've ever had. More

I have bought numerous cars over the years and typically find shopping for cars is like going to the dentist - necessary but unpleasant. For this vehicle, I looked locally as well as over the internet. I c find shopping for cars is like going to the dentist - necessary but unpleasant. For this vehicle, I looked locally as well as over the internet. I communicated with Harry Dayal via email initially to get a detailed quote on the vehicle, then talked by phone for a few additional questions and to arrange a visit. Since I live about 75 miles from the Fitzgerald Lakeforest location, I wanted to make sure it was worth my time. When I arrived, Harry was waiting and had the vehicle we discussed by the door ready for me to test drive. He also made me aware of other vehicles in the inventory that were available in other colors. The entire process was totally professional and exactly as we had discussed. There was no pressure to get me to buy something more expensive and although things like extended warranties and upgrades were mentioned, there was no pressure at all. The whole process took a while as they usually do, but in the end I got the exact price I was quoted and got what I wanted for my trade-in. I left that first visit driving my new car. Harry was an attentive sales person and clearly listened to me. I would have no hesitation about going back to Fitzgerald Toyota and having Harry assist me again. More

I located the Toyota Pickup (2012) with the exact combination of features I wanted at this great Maryland dealership. I actually traveled 1100 miles one way from the midwest to get the truck. I was combination of features I wanted at this great Maryland dealership. I actually traveled 1100 miles one way from the midwest to get the truck. I was assisted in a most friendly and courteous and knowledgable way by salesman Keith Williams, both at the dealership and by phone in the days prior to my purchase. The dealership offered an internet purchase discount which I was unable to get at other dealerships. When I completed the paperwork with F.and I. manager Erica, the price and payments were exactly what was told me on the phone and not a penny more. Their policy is to handle all the details of my out of state registration and tags for me, which is a wonderful added benefit. After returning home with my new truck I received a courteous followup call from Keith, making sure I had arrived safely and was satisfied with my purchase. I would highly recommend this dealership and salesman to anyone across the country. The long trip was well worth the effort. The pickup is excellent! More