Fitzgerald Toyota Chambersburg

Al is an Exceptionally Polite Gentleman & was a pleasure to communicate & Deal with.He was very candid & Honest in the entire Buying Process. His communication was quick, pro-active & To the point. He even to communicate & Deal with.He was very candid & Honest in the entire Buying Process. His communication was quick, pro-active & To the point. He even got me the GM of the facility over phone to finalize he deal. This positive interaction made me drive 100 miles to purchase from Fitzmall, when I could purchase the same vehicle locally for a similar price. (Final Price paid ( OTD) was a few dollars over what was committed, but not significant, so No issues/Complaints about it, Will give them the benefit of doubt) I am considering their Buyer Protection Plan on Al's recommendation. Fitz Mall have a very satisfied & a new Loyal customer & perhaps a Repeat Buy is in store in the very near future. Over all Full 5 Stars To Al & Team, Plus Two Thumbs up to FitzMall. Highly recommend Fitz to open a Fitzmall in Northern VA too!!! More

I love the one price concept! I shopped the internet for 3 weeks and Fitzgerald was the best Nissan Deal by over $600 dollars! Brian was a pleasure to deal with as he went above and beyond his duties to del 3 weeks and Fitzgerald was the best Nissan Deal by over $600 dollars! Brian was a pleasure to deal with as he went above and beyond his duties to deliver my Altima to my front door! Nissans are cheaper at Fitzgerald, trust me, I know! Thanks Brian! More

Absolutely thrilled with all facets of the car-buying Absolutely thrilled with all facets of the car-buying experience. Entire staff was extremely knowledgeable in addition to friendly and courteous. Absolutely thrilled with all facets of the car-buying experience. Entire staff was extremely knowledgeable in addition to friendly and courteous. Mr. Heimberger in particular was an outstanding gentleman and a credit to his profession, as well as a snappy dresser and witty wordsmith. More

Our car buying experience at Fitzgerald was very Our car buying experience at Fitzgerald was very satisfying. We recently purchased a 2010 Hyundai Elantra “blue” through the Chambersburg location. I Our car buying experience at Fitzgerald was very satisfying. We recently purchased a 2010 Hyundai Elantra “blue” through the Chambersburg location. I believe we may have been one of the first people to purchase one. Even though your Chambersburg location does not sell Hyundai, we were able to go through Al Depaolo who walked us through the buying step by step. Al is a personal friend of mine and he went the extra distance, literally, to see to it that we got the car we wanted...when we needed it. We filled in the online credit application. My wife went to the dealership to sign the papers in the morning. Al went to Gaithersburg on a delivery and he was to bring the car back up with him. That's when the situation got a little "sticky." When Al got to Gaithersburg he realized a mistake had been made when he found out that the car was not actually at Gaithersburg. It was “on order” and still on it’s way to your showroom. Al knew I needed the car by Friday of that week. He called me and said that they would have one driven up from a dealer in Richmond. I said, “okay, thanks.” Al called back a little later and said that the car from Richmond was “damaged” as it was driven out of the showroom. It would not be coming. I said, “now what.” His response was, “I’m working on it, and hung up.” He called me back later and said that he would have my car in Chambersburg by 5:30 pm. Al actually arranged to get the car that I test drove from another dealer in Chambersburg the day before. He really went the extra mile to help us out. He answered every question and even helped us out with the arrangements for financing. Al drove the car to my church and after choir practice, we sat in the church and finished the paperwork around 10:00 pm. It was long after quitting time, but Al didn't quit until the deal was done. I appreciate his professionalism, persistence and most importantly, his friendship. More

This is the second vehicle that I have bought from Fitzgerald in Chambersburg. From the sales staff to the credit department, the staff is very friendly and knowledgeable. They are very willing to w Fitzgerald in Chambersburg. From the sales staff to the credit department, the staff is very friendly and knowledgeable. They are very willing to work with you in any and every way. I also like the ability to search for your vehicle via their website and they have it available when you get to the dealer. The no haggle dealing is great to deal with as well. More

We've purchased two vehicles from this dealer. We love Toyota. But it seems the sales people are not well trained at this dealership. If you need help getting information, it's spotty at best. If you're s Toyota. But it seems the sales people are not well trained at this dealership. If you need help getting information, it's spotty at best. If you're sitting on the fence about a vehicle, don't count on your salesman offering any information regarding stock or availability to help you decide one way or another...expect that the vehicle will be sold without prior warning. So if you have the time and the patience, I'll relay my story: We were shown and were very seriously considering a new, on order, vehicle. We were not encouraged to put a deposit on the vehicle. We were not lead to believe there was a possibility that demand would be greater than supply. We wanted $600 more for our trade-in (we traded a qualifying clunker plus a non-cluncker car) and while we waited (three days)for our salesman to let us know if he could get more for our trade, the only new LE was sold. It was sold and we lost our "Cash for Clunkers" deal. We were told that we could put a deposit on the next order, it should arrive in three weeks. Then Cash for Cluckers ended. As soon as we knew the incentives would end, we tried other dealerships, but it was only 2 days before "clunkers" ended...all inventory had been sold out (at Younger Hagerstown just the night before). So we foolishly went back to Fitz. We were shown a very nice used vehicle but found out two days later that it was already sold....someone forgot to take it out of inventory. The only LE left was an abused rental. Ready to take our deposit back and run, we searched for another option. Similar vehicles were at least $1000 more, so we settled on the abused 2008, hoping the abuse was only superficial and not mechanical. Still not happy with this option, we found another like it on another Fitzgerald lot. Hoping it was in better condition than the one in Chambersburg, we asked our Chambersburg salesperson to find out availability and condition. After more than 3 hours of waiting, I called the sister lot myself and got the info within 15 minutes. Fitgerald Chambersburg has very inexperienced, untrained salespeople...still learning how to provide customer service. So Fitzgerald cleaned up the 2008 and we took it home. It was the least expensive 2008 model we could find within 100 miles but we got what we paid for. Fitz did great at touching up the paint and removing dents. I'm learning to live with the interior scrapes and scratches. I'm still trying to get out the weird smell and the gummy bears stuck in the cracks. I'm ignoring the little engine tap that's presenting itself...it's probably just nerves. So if you want a rock bottom price, no haggling (and they mean it!!!) and this dealership has exactly what you want on the lot...shop here. If you want to get the best vehicle possible and think you can haggle a little, I highly recommend going to another dealership altogether. I don't blame the guy how worked with us. He needs sales training. Fitz need to provide it, and a better system of relaying information to their customers. My other vehicle was also purchased at Fitz. I had it serviced there a couple of times. I prefer to take it to Younger Hagerstown for service--top notch! More

After a long not so happy relationsip with my Plymouth van, I found a used Toyota at a great price. Josh was helpful, knowledgeable and I will buy here again. Don't go looking for a car with your stomac van, I found a used Toyota at a great price. Josh was helpful, knowledgeable and I will buy here again. Don't go looking for a car with your stomach in knots. Fitzgerald's will take great care of you! They had the car I was interested in pulled out for us to see to keep us from having to walk around with kids. They gave me a loaner when they were detailing the vehicle and my Plymouth died! Find that somewhere else. These people are smokin' and doing great business. I came to Fitzgerald from a recommendation of a person I work with who has purchased multiple vehicles from different Fitzgerald Dealerships. I don't think you can go wrong with these folks whichever dealership you shop at! More

Not only was the price good, but this was also the easiest and friendliest experience that I had buying a vechicle. There wasn't any pressure to pay for any extras. The trade in value was what I exp easiest and friendliest experience that I had buying a vechicle. There wasn't any pressure to pay for any extras. The trade in value was what I expected. Everything was well explained, Car fax was provided and a service record of the car. I will definitely recommend Fitzgerald and return for my next car. I was treated with respect. More