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Fitzgerald Toyota Chambersburg

Chambersburg, PA

Overview
Employees
Reviews
Vehicles
4.9
823 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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1436 Lincoln Way East

Chambersburg, PA

17201

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Showing 823 reviews

April 06, 2009

After a long not so happy relationsip with my Plymouth van, I found a used Toyota at a great price. Josh was helpful, knowledgeable and I will buy here again. Don't go looking for a car with your stomac More

by cvwestcott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh McCoy
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October 13, 2008

Not only was the price good, but this was also the easiest and friendliest experience that I had buying a vechicle. There wasn't any pressure to pay for any extras. The trade in value was what I exp More

by knepptho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Herzog, Will Wilson, and Rob Criste
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October 02, 2008

I picked up my new Nissan Rogue last night from I picked up my new Nissan Rogue last night from Fitzgerald Auto Mall! I wanted to congratulate the entire dealership on wonderful business practic More

by heldm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Dotson, Derek Mann and Jason Headley
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Jul 17, 2009 -

heldm responded

I would like to add that since I wrote this review originally that my experience with this dealership has drastically changed. When I was at the dealership they collected all of my insurance information and assured me that they would contact my insurance company to make sure my new vehicle was set up and covered, this being my first time buying a new car, I took their promise as just that, a promise and trusted it would be done. Actually two different people told me that the insurance company would be contact to ensure my new car was covered, both the sales manager Jeff Headley and the sales guy Jim Dotson (who is no longer there)told me that Fitzgerald would contact the insurance company. This was not the case however and unfortunately I was involved in a fender bender that caused $2,000 damage to both my new car (less then 30 days old) and the other vehicle combined. When I contacted my insurance provider I was surprised to discover that no one had contacted them to report my new vehicle, subsequently Fitzgerald never contacted me to let me know that they contacted the insurance company but that I needed to contact them for liability reasons or anything to that effect. When I called Fitzgerald I was told that no one there would have said that (even though two different people promised that would be taken care of) and that they would not do anything to make this situation right. They told me that they contacted the insurance company (my insurance company had no record of this) but they would need the owner of the policy to report the vehicle. I was told by the General Manager that I the dealership can not and would not contact my insurance provider, and when I quested why two different people told me, my mother and my fiancé that they would contact the insurance company, he told me that I must have misunderstood them. Additionally, the items on the car that were contracted to be fixed due to hail damage and defective molding were not completely fixed when I took the vehicle to my scheduled appointment to have it completed. Only one third of the damage was repaired/replaced. I warn anyone who is looking at purchasing a vehicle from this dealership to make sure #1 that you contact the insurance company yourself, and #2 if there are any repairs that need to be done, make sure they fix them completely as promised before you even take it off of the lot. I will never shop that this dealership again and I have told all of my friends and relatives not to either. It's a shame too, because they seemed so helpful and nice when they were making the sale, then as soon as the contracts were signed and the loan was approved, they have been very difficult and unhelpful to work with, they could have had a life time customer.

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