Fitzgerald Toyota Chambersburg

We've purchased two vehicles from this dealer. We love Toyota. But it seems the sales people are not well trained at this dealership. If you need help getting information, it's spotty at best. If you're s Toyota. But it seems the sales people are not well trained at this dealership. If you need help getting information, it's spotty at best. If you're sitting on the fence about a vehicle, don't count on your salesman offering any information regarding stock or availability to help you decide one way or another...expect that the vehicle will be sold without prior warning. So if you have the time and the patience, I'll relay my story: We were shown and were very seriously considering a new, on order, vehicle. We were not encouraged to put a deposit on the vehicle. We were not lead to believe there was a possibility that demand would be greater than supply. We wanted $600 more for our trade-in (we traded a qualifying clunker plus a non-cluncker car) and while we waited (three days)for our salesman to let us know if he could get more for our trade, the only new LE was sold. It was sold and we lost our "Cash for Clunkers" deal. We were told that we could put a deposit on the next order, it should arrive in three weeks. Then Cash for Cluckers ended. As soon as we knew the incentives would end, we tried other dealerships, but it was only 2 days before "clunkers" ended...all inventory had been sold out (at Younger Hagerstown just the night before). So we foolishly went back to Fitz. We were shown a very nice used vehicle but found out two days later that it was already sold....someone forgot to take it out of inventory. The only LE left was an abused rental. Ready to take our deposit back and run, we searched for another option. Similar vehicles were at least $1000 more, so we settled on the abused 2008, hoping the abuse was only superficial and not mechanical. Still not happy with this option, we found another like it on another Fitzgerald lot. Hoping it was in better condition than the one in Chambersburg, we asked our Chambersburg salesperson to find out availability and condition. After more than 3 hours of waiting, I called the sister lot myself and got the info within 15 minutes. Fitgerald Chambersburg has very inexperienced, untrained salespeople...still learning how to provide customer service. So Fitzgerald cleaned up the 2008 and we took it home. It was the least expensive 2008 model we could find within 100 miles but we got what we paid for. Fitz did great at touching up the paint and removing dents. I'm learning to live with the interior scrapes and scratches. I'm still trying to get out the weird smell and the gummy bears stuck in the cracks. I'm ignoring the little engine tap that's presenting itself...it's probably just nerves. So if you want a rock bottom price, no haggling (and they mean it!!!) and this dealership has exactly what you want on the lot...shop here. If you want to get the best vehicle possible and think you can haggle a little, I highly recommend going to another dealership altogether. I don't blame the guy how worked with us. He needs sales training. Fitz need to provide it, and a better system of relaying information to their customers. My other vehicle was also purchased at Fitz. I had it serviced there a couple of times. I prefer to take it to Younger Hagerstown for service--top notch! More

After a long not so happy relationsip with my Plymouth van, I found a used Toyota at a great price. Josh was helpful, knowledgeable and I will buy here again. Don't go looking for a car with your stomac van, I found a used Toyota at a great price. Josh was helpful, knowledgeable and I will buy here again. Don't go looking for a car with your stomach in knots. Fitzgerald's will take great care of you! They had the car I was interested in pulled out for us to see to keep us from having to walk around with kids. They gave me a loaner when they were detailing the vehicle and my Plymouth died! Find that somewhere else. These people are smokin' and doing great business. I came to Fitzgerald from a recommendation of a person I work with who has purchased multiple vehicles from different Fitzgerald Dealerships. I don't think you can go wrong with these folks whichever dealership you shop at! More

Not only was the price good, but this was also the easiest and friendliest experience that I had buying a vechicle. There wasn't any pressure to pay for any extras. The trade in value was what I exp easiest and friendliest experience that I had buying a vechicle. There wasn't any pressure to pay for any extras. The trade in value was what I expected. Everything was well explained, Car fax was provided and a service record of the car. I will definitely recommend Fitzgerald and return for my next car. I was treated with respect. More