Fitzgerald Toyota Chambersburg

This is the second vehicle I have purchased from Fitzgerald. I was impressed the first time so I came back when I needed a new car. I live in Maryland and the car I wanted was in PA, so I started an Fitzgerald. I was impressed the first time so I came back when I needed a new car. I live in Maryland and the car I wanted was in PA, so I started an internet chat to ask about whether or not I could get the car I wanted in MD. Katy Marshall was in flexibly helpful and walked me through the entire process on the phone. They were even able to get my car down to Maryland the same day!! Katy was wonderful to deal with, the price was exceptional, and everything went so smoothly considering the distance. I was impressed the first time I bought a car from Fitzgerald Toyota, but now I am beyond impressed. The customer service went above and beyond expectations and the whole process was so simple! I will buy all my cars from Fitzgerald from now on! More

Outstanding customer service by Dan, Pat, Martin, and Jelyn. Ms. Waltz's Accessory Sales program was very informative. We purchased some accessories for our Tacoma. We are enjoying our Tacoma very much. Jelyn. Ms. Waltz's Accessory Sales program was very informative. We purchased some accessories for our Tacoma. We are enjoying our Tacoma very much. More

The process was no pressure and kept simple. I was advised of the available trucks that fit my needs. The available accessories were explained clearly and without pressure to buy. The truck was inspec advised of the available trucks that fit my needs. The available accessories were explained clearly and without pressure to buy. The truck was inspected and all maintenance items were addressed providing me a vehicle that is ready to drive with no worries. More

From the minute we walked into this dealership their goal was to make sure we got the best price and unparelled attention and service. They explained every detail on the price and lease. Eric Herzog explaine was to make sure we got the best price and unparelled attention and service. They explained every detail on the price and lease. Eric Herzog explained in full how the lease worked without any pressure. This is the first time we have ever bought a car without feeling pressured. Mike the manager got us the very best price and Joel explained every detail possible in our Rav4, even putting in my phone for Blue Tooth. We are so glad we went to this dealer and would recommend them to everyone we know. More

I never brought a new car before, I knew I wanted a Toyota I knew I was buying it from Fitz auto mall. When I walked into the place it was overwhelming with all the people that worked there. I now real Toyota I knew I was buying it from Fitz auto mall. When I walked into the place it was overwhelming with all the people that worked there. I now realize each person had a specific job. the first person to ask me "how may I help you" was mike white, he was so easy to talk to and i felt like i known him forever.he then had a sales person help me I never felt pressured and I felt like the boss, the customer service is outstanding. I had it set in my mind that I wanted a black corolla with black interior. we looked and test drove a few, but nothing like I wanted.it was looking like I would have to have it ordered. Mike white was looking into that for me, while I continue to walk around the lot. there it was sitting up front the car I wanted and the sale person seem surprised. it worked out fine for me and was very happy to find what I wanted, the chances were slim to none.......WAY TO GO FITZ!!!! Once again the customer service is outstanding in each department. that was in may of 2013 and have been back there for detailing, oil change, inspection. since then. each time treated with respect and kindness. mike white is a very patience man. I swear I must of ask him the same questions each time I go there and he answers them as if I was asking for the first time. I'm sorry I don't know everyone's name, but its easier to just say the whole building fill of workers are awesome, I love going in there and sometimes just stop to say hi because the atmosphere is very welcoming. I do know I would send people there and I speak very highly of the place when people ask me where I got the car! More

We are lucky to have James to deliver the best service. Hopefully we will come back soon to purchase another vehicles. Thank you again. Zury-Lin and Mike Hopefully we will come back soon to purchase another vehicles. Thank you again. Zury-Lin and Mike More

2014 Toyota Camry SE Sport Finance! Eric Herzog made it painless. He's awesome! Full of knowledge, fun to talk to and doesn't waste your time. He covered everything he needed to Finance! Eric Herzog made it painless. He's awesome! Full of knowledge, fun to talk to and doesn't waste your time. He covered everything he needed to in a very professional manner. More

simply process, inquired online and spoke with Katie who forwarded my info and set up an appointment to see the vehicle I was interested in..met with Daniel Gaither, drove the vehicle and returned later in forwarded my info and set up an appointment to see the vehicle I was interested in..met with Daniel Gaither, drove the vehicle and returned later in the week to purchase..very pleased with the no pressure approach as Daniel and Pete made this an extremely pleasant experience.. More

Our family was looking for a newer car and we called Fitzgerald Auto Mall about what kind of car we were looking for and what the prices would be. Our car had high mileage we wanted to get a new car.Whe Fitzgerald Auto Mall about what kind of car we were looking for and what the prices would be. Our car had high mileage we wanted to get a new car.When we called they were very nice and curtious on the phone. Pablo called us back to have us come down and test drive the car that we were interested in. We test drove two Nissan Frontiers. We picked the one that we wanted then Pablo proceeded to work on checking our credit. He then turned us over to Jeyln who explained the accessory package to us. we were hesitant on getting extras but she explained to us that we could add it into the price of the car. She also looked at helping us by saving us money because there was a package deal that had more then we wanted but the package price with the extra items turned out to be less money so we went with that package. she then took us to see the tonoe cover that we picked so we would have an itdea of what it looked like. She was very pleasant to deal with she was not pushy and we liked that. she then took us to Eric who worked with us on the final purchase of our new car. he explained all the extras we could get and explained the cost for it. he made our experience of buying a new car pleasurable. he sparked up conversation with our daughter which we thought was awesome. After being approved Eric turned us back to Pablo, who then took us back out to the car and explained the different features of the car, he even went as far as setting up our blue tooth's to the car. what an awesome experience. Due to the wonderful help and service we already are telling our family and friends all about your company. We would refer your company to everyone we know. More

I have been to dozens of auto dealers in this area of the past 20 years. Things I personally hate at used-car dealerships: 1. Overbearing sales people 2. Price bartering 3. False advertised vehicl past 20 years. Things I personally hate at used-car dealerships: 1. Overbearing sales people 2. Price bartering 3. False advertised vehicles, website shows a beautiful drivers side picture, no mention of damage, when you take the time to arrive at the dealership the passenger side is horrible. About 3 years ago, luck would have it that multiple vehicles I was interested in on-line were at Fitzgeral Auto Mall in Chambersburg, PA. The sales person left me alone after I informed him that I was "just looking." The multiple vehicles that I was there to look at were all in better condition than I had expected. Once I found the vehicle that I wanted, the salesman was extremely helpful, open and honest about any conditions, did not try and talk me into a more expensive vehicle, and had me driving away before they closed. For months after my purchase, I could not help but notice every similar vehicle at other dealerships that I drove by, and never noticed a single one that appeared to be a better deal that what I had received (wish I could say the same about the house that I purchased a year and a half ago :). About a month ago I began shopping for a third vehicle. I scoured dozens of dealer web-sites and visited about half a dozen dealerships in person. I remembered my experience at Fitzgerald, but did not want to limit myself, thinking maybe...there were other great places as well. Although there may be other great dealerships in the area, everyone that I visited had at least one of the items that I hated. Some specifics I encountered: 1. I ask a sales person about the condition of a vehicle. They counter with "are you planning on financing..." They obviously were not interested in helping me find the vehicle I was interested in, just trying to project the maximum they can try and sell me up. 2. Vehicles priced thousands above their Kelley Blue Book values. 3. Vehicles with dents, bumpers falling off, etc... all not viewable from their web-site pictures. I would probably have more horror stories concerning the sales people, but I try to do my "stop and look" on Sundays when all the dealerships are closed. Apparently a lot of others are in the same boat as me as some of the dealers I went to during the week were busier on Sunday when I was there. I saved Fitzgerald for last in my search and arrived there at about 4:00pm yesterday. I had a few vehicles on my list, but as with 3 years ago, the first vehicle I looked at was in better condition than I expected. All the people involved in the sale were great. I was complete with the test drive, the sale, the vehicle was cleaned and fueled, all within 2 hours. Although I have had little time with the vehicle at this point, I plan to have my mechanic look at it and take it out for a true long test drive, it's a 4WD vehicle so not something that can be done with the "dealership test drive." With the Fitzgerald 5-day 250-mile guarantee, I do not have to stress and try to make a multi-year decision on just a couple of mile test-drive. I am fairly confident that this vehicle will pass my mechanics inspection with flying colors, as did the last vehicle I purchased from Fitzgerald. Just wanted to write this review before I forget. At this point, 2 vehicles purchased from Fitzgerald, a great experience both times. More