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Fitzgerald Toyota Chambersburg

Chambersburg, PA

4.8
805 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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1436 Lincoln Way East

Chambersburg, PA

17201

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Showing 805 reviews

September 18, 2015

does not check out used card before selling them I bought a used car from fitzgerald . the price was ok but you get what you pay for i guess the first thing I found was the radiator neck was cracked More

by dave2015
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
August 22, 2015

poor maintenance could have killed my daughter Took my daughter's used sentra in for a check engine light on the 11th. The car got a full going over. Earlier this week the brakes started making a g More

by jyofa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachel Hare
August 22, 2015

Do they want to sell Cars? The salesman knew less about the trucks I was interested in than I did. On the phone, the first thing he said was that prices are non negotiable becau More

by Knowles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sep 24, 2015 -

Fitzgerald Toyota Chambersburg responded

I apologize that you had a negative experience with us. To clarify a couple of things, our pricing is no-haggle because we offer our best price up front. Our salespeople are paid a commission, but it is a flat amount per car sold, not a variable based on the price (our profit) or selection of the vehicle. So, what he was trying to communicate is that he wanted you to be happy and would not try to sway you to one vehicle or another. The other salespeople were not trying to avoid helping you, they were trying to be respectful and not steal a customer and hopefully a commission from your salesperson. Again, I apologize for the poor presentation. I appreciate you bringing this to our attention and will certainly address with our staff here to learn from and improve our processes going forward.

July 23, 2015

A different type of Dealership Daniel was a "breath of fresh air". We usually don't like to deal with car sales people because they want you to make a decision NOW and try to pres More

by Ed Keedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jelyn Waltz, Derek Mann
Jul 28, 2015 -

Fitzgerald Toyota Chambersburg responded

Ed, Thank you VERY much! Your stellar review here is exactly what we strive for on a daily basis! We are so happy that Daniel, Jelyn, & Derek were above your expectations with their work and customer service! They will surely appreciate your praise and positive experience, and we all plan on keeping that feeling throughout your vehicle ownership, and beyond! Thank you again so very much, and have a great day! Enjoy your new Prius!!!

June 20, 2015

Great Buying Experience We had a great buying experience with Mike Bockstie and our Corolla. The one we wanted was not in stock but they had it in 48 hours. We were treated More

by JM Pitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Bockstie
Jun 22, 2015 -

Fitzgerald Toyota Chambersburg responded

JM Pitt, Thank you so much for your glowing review! We are always glad to hear how our way of doing business has a positive impact on our customers! Mike is a wonderful asset to our team here and I will make sure your note is passed along to him! We hope you really enjoy your car and please let us know if we can be of any assistance in the future!

June 15, 2015

Lifetime Customer We have bought three cars from Brad Newman at Fitzgerald. Considering a fourth...Good service, honest transactions. We trust Fitzgerald based on pay e More

by Teksiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 15, 2015 -

Fitzgerald Toyota Chambersburg responded

Teksiz, Thank you so very much! Brad is a great asset to our team, and we are glad to hear that your experiences with him have been the reason for coming back to see us multiple times! Enjoy that new car of yours and we will see you for your next one! Let us know if we can be of any assistance otherwise!

June 01, 2015

Above and beyond Thank you to my salesman James verdier for going above and beyond to help us out! He brought the car to my house so I could see it. The finance person More

by Thatkennedyguy85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Manning, Pete Morgan, James Verdier
Jun 03, 2015 -

Fitzgerald Toyota Chambersburg responded

Thatkennedyguy85, Thank you so much for your kind words and kudos for James & Marty! They are both great, and an asset to our team! We're always happy to hear when our philosophy provides a positive and fun experience to what can be a stressful adventure! Enjoy your new car and please let us know how we can be of any help in the future!!!

May 29, 2015

negative made positive My fiance and I bought a 2001 Pathfinder about a year ago that developed some issues and we were dissatisfied with, but we were able to work with Fitz More

by Pj92388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Rinn
April 09, 2015

Finally, a stress-free and enjoyable car-buying experience! Daniel is THE man to talk to if you are looking for a positive car-buying experience. I can't add much more than has already been written about Daniel More

by Cruze2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Manning, Jonathan Akers
Apr 09, 2015 -

Fitzgerald Toyota Chambersburg responded

THANK YOU! WOW! That sounds like an amazing experience, and we are so happy to have been able to do business with you! We will make sure all 3 of them get the Kudos they deserve for this! We go for this every day, and it really makes our day when we hear how our stress free process helped someone out! Thank you again so much, and please let us know if you need anything in the future!

March 31, 2015

Amazing experience, would recommend! I went in looking for a car that was in my budget and was a little discouraged from other dealerships but Jonathan Akers and Jeremy brown helped me ou More

by Chabeliconcep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Brown , Jonathan Akers
Apr 09, 2015 -

Fitzgerald Toyota Chambersburg responded

Chabeliconcep, Thank you so much for allowing us to earn your business! We're very happy we were able to find you the car you wanted! It's always a good feeling buying the first car IF the experience at the dealership is smooth, and we strive to do so every day! Thank you so much again, and enjoy that new car! Let us know if we can help in any way!

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