Back

Fitzgerald Toyota Chambersburg

Chambersburg, PA

4.8
806 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
Contact Dealership

1436 Lincoln Way East

Chambersburg, PA

17201

Directions

By Type

Showing 806 reviews

March 25, 2017

Above and beyond! Fitzgerald went well beyond average customer service. After visiting first and not being happy with their offer, within 3 days they found the exact Ro More

by CASmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Morgan, Derek Mann, Shane Heimberger
Mar 25, 2017 -

Fitzgerald Toyota Chambersburg responded

CASmith, We pride ourselves in getting the customer the car they need. If we don't have it here, we'll certainly get it for you as you've found out! We're very happy to hear about your experience and we will be here for you for any questions you may have in the future! Thank you so much for your business, and enjoy your new car!

March 10, 2017

Our purchasing experience We returned to Fitzgerald, Chambersburg PA nearly 9 years later to purchase at new Avalon. Our basic criteria was desire to spend $$s similar to our 2 More

by DaveR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Cox, Becky Carr
Mar 13, 2017 -

Fitzgerald Toyota Chambersburg responded

DaveR, Let me begin by just saying THANK YOU from all of us for your continued business and your new purchase. We pride ourselves in being able to find the right car for any customer and it looks like this was exactly why we do that! I'll make sure Jeremy and Jay get the memo about how you felt about what they brought to the table throughout your purchase experience. Things like this are why we come to work every day. Thank you again for this amazing review, and also for your continued business over the years! Enjoy that new car and let us know if we can be of any assistance in the future!

March 07, 2017

Final review Had too many issues to rate better. I would only recommend the dealer as the vehicle is what I wanted and they were able to deliver it quickly. The se More

by Deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jelyn Waltz, Mike White, Becky Carr, Wendell Forbes
Mar 07, 2017 -

Fitzgerald Toyota Chambersburg responded

Deborah, Thank you SO much! We're so happy you are enjoying your car! We are humbled that our process and employees made your experience a memorable and easy purchase! We try for this every day and it never gets tiring hearing how it makes a big difference to our customers! We will make sure we pass along the kudos to both of them! Don't forget we will be here for any questions you may have now, or in the future! Thank you again and enjoy your new 4Runner!!!

Mar 16, 2017 -

Deborah responded

I've had several issues since posting this review. I am going to review again after giving the dealership time to process concerns I've experienced. At this time, my review is to not completed.

Apr 05, 2017 -

Deborah responded

On a final note to customers...there continued to be issues with the Fitzgerald dealership. After waiting over 6 weeks for seat covers, I was told by service they did not fit. They were the wrong size. Then the loan needed credited with the amount of $561 they had charged. I was called by finance to tell me there was a check I needed to pick up at the dealership as finance overcharged me on the registration costs. Over $180 overcharge 7 weeks earlier. The manager was kind enough to say she was mailing me a check for $100, per service manager recommendation, to compensate for all the troubles I incurred. It was never mailed. I received a phone call the following week from finance saying I could pick that check and the overcharged fee check up in person. It had been a nightmare to get answers since Feb 4th. I will add the service manager Ed was the most helpful and offered genuine concern.

February 24, 2017

Best buying experience Wendell worked with me over a week to help put me in a truck. We spoke everyday about it and pricing, I recommend him for your next new or used car or More

by 08Gtivw^
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Forbes
Feb 27, 2017 -

Fitzgerald Toyota Chambersburg responded

08GTIvw, Thank you very much! We hope you enjoy your new ride and are very glad to hear about Wendell's commitment to you as a customer! We strive every day for that kind of interaction, so thank you for taking time out of your day to write about it! Have fun in that truck and we will be here if you need anything in the future! Thanks again!

February 03, 2017

Satisfied Customer We had a great experience at Fitzgerald. We dealt with Paddy McConnell, who was awesome to work with. He listened to our needs and worked with what we More

by psunurse2006
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paddy McConnell
Feb 10, 2017 -

Fitzgerald Toyota Chambersburg responded

Dear PSUnurse2006, Can you check heartbeats, because your review certainly made ours skip a little! Thank You so much for your kindness! We are very pleased to hear you had a great experience with your vehicle purchase! We try every single day to make these kind of interactions the standard in our industry, and it's always great to hear how it has positively affected you! Again, thank you and we will be here for you in the future, just stop by, call, or email!

January 27, 2017

Great service, helped my wife find perfect replacement car Very pleasant experience. We needed to find my wife an affordable used car to replace her car after a bad accident. Wendell was a great help in findin More

by tbird56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Forbes
Feb 10, 2017 -

Fitzgerald Toyota Chambersburg responded

tbird56, Let me first just say thank you! These kind of experiences are what we strive to achieve every day with every customer interaction! Wendell has proven to be a great salesperson and we are happy to have him! It really makes us feel good when our salespeople go above and beyond to make the experience a great one! We will be here for anything you need in the future, so do not hesitate to ask! Thank you again, and enjoy your new to you car!

January 18, 2017

Happy and very satisfied with 2013 Nissan Murano First experience buying from a large dealership. Andrew Papoutsis was wonderful. Extremely knowledgeable and never felt pressured. Becky Carr was awes More

by Mark & Tamera Siegrist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Papoutsis, Becky Carr
Jan 18, 2017 -

Fitzgerald Toyota Chambersburg responded

Mark & Tamera, Thank you SO MUCH! We are always happy to hear our folks went above and beyond and made your purchase a fun, enjoyable experience! We strive for this every day and will definitely pass this on to Andrew and Becky! If you need anything in the future, we are but a phone call away! Enjoy that new ride and remember we're always here for you!

January 13, 2017

Satisfied costumer William Lake was amazing.. He went above and beyond to help me.. I cant thank him enough for all his help and leasing my 2016 Nissan Sentra.. I love m More

by teenagewitch2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Lake, Becky Carr
Jan 14, 2017 -

Fitzgerald Toyota Chambersburg responded

Thank you @teenagewtich2003! We are very happy to hear you had a great experience with William as your salesperson! We strive every day for interactions like this, enjoy your new ride and let us know if you have any questions in the future!

December 05, 2016

Was an awesome no hassle experience with great c/s Never felt overwhelmed or pressured. Quality of service was incredible. Would highly recommend this dealership to anyone looking for the same experien More

by Kjhagy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Forbes
Dec 06, 2016 -

Fitzgerald Toyota Chambersburg responded

Thank you for your kind words for Wendell. We hope you are enjoying your new vehicle. Happy motoring!

December 04, 2016

Byron offered solid guidance After 35 years of Honda ownership/driving, I made the switch to Toyota and Byron is a big part of why that happened. I travel for work, but, he worke More

by Nancy0209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2016 -

Fitzgerald Toyota Chambersburg responded

Glad to hear that Byron made your experience a great one! Please feel free to reach out to us if you have any further questions! Enjoy the new Rav4!

...
51
...