Fitzgerald Subaru Rockville - Service Center

No timely reply after Internet message to dealership on web Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners ma Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners manual. We used the dealership's website and sent them a message. Four days later no reply. Again sent a message on the website and within minutes a sales person called thinking we were interested in buying a car. He said the service dept. was closed but he would tell his sales manager our concern. Surprise, sales can respond in minutes, but service can't respond in days. We are considering having future service performed at an independent shop that will comply with the factory's oil and filter specifications. We were pleased with the sales personnel when we bought the SUV, but that's were it stopped. What is the general manager doing? More

Back Seat Protector installation I was notified by Subaru Service via phone to come in and get my back seat protector installed. Service was fast and prompt. Waiting time: less than o I was notified by Subaru Service via phone to come in and get my back seat protector installed. Service was fast and prompt. Waiting time: less than one hour. More

Good experience. My sales rep was very pleasant and very efficient. The initial $220+ estimate for scheduled service was acceptable. My only regret is that I didn't w My sales rep was very pleasant and very efficient. The initial $220+ estimate for scheduled service was acceptable. My only regret is that I didn't wait on the front end brake job so that I could check out prices at other service places. Aside from that, I have always had a good experience with FitzMall - pleasant, easy, fast - and I appreciate that. Joan Donovan More

Martin is fantastic! Very prompt, thorough and knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! More

I would give Fitzgerald Subaru 5-star rating across the board, because their service is friendly, knowledgeable, and efficient. I bought my used Subaru there and was very happy with the sales experience, a board, because their service is friendly, knowledgeable, and efficient. I bought my used Subaru there and was very happy with the sales experience, as well. And now I have brought it in a couple of times for service and have only had good experiences. Martin Pierre-Canel has been my primary point of contact, and he was very friendly and helpful. I will definitely keep returning to Fitzgerald Subaru for service and future purchases. More

Made an online appointment. Arrived earlier and was taken care of right away. Friendly staff, good work and short waiting time and they offer CAPPUCINO. Love it! care of right away. Friendly staff, good work and short waiting time and they offer CAPPUCINO. Love it! More

Service staff berated me for scheduling my service too late (430pm) even though they are open until 7pm and it took less than 1 hour. I told them that I could come back another day but he said it was fine late (430pm) even though they are open until 7pm and it took less than 1 hour. I told them that I could come back another day but he said it was fine and insinuated that the crew would rush through my service and not do a good job. I will never be taking my Subaru here for servicing again. More

Dishonest dealweahip. Recommend work not needed at ridiculous prics. Unfriednly and not helpful saff. new car mazda sales lied about having a car r ocompete with another dealership. I could go on a ridiculous prics. Unfriednly and not helpful saff. new car mazda sales lied about having a car r ocompete with another dealership. I could go on and on beware and stay away More

I was extremely upset with the lack of service I received today. I picked up my car today after the service center was closed. In a showroom full of salesmen, not a single one was willing to help me install today. I picked up my car today after the service center was closed. In a showroom full of salesmen, not a single one was willing to help me install my two car seats. I had never installed car seats on my own before and was told "do the best you can and make an appointment to come back later to have them checked". I had to leave my 11 month old and 4 year old unattended in the waiting room while I went outside in the freezing cold to move my car seats from the loaner car back to my own vehicle. While none of those more than half a dozen men may have been trained in installing car seats, I'm sure even one could have been a big help to me in figuring out how to put them in my car instead of leaving me to struggle through the installation while my kids were left on their own. Simply put, I was shocked by this lack of service! More