Fitzgerald Subaru Rockville

Subaru Specialist Kimberly helped me with my knowledge about the details of my car. She was very friendly, nice, and had good customer service. She was very knowledgeab Kimberly helped me with my knowledge about the details of my car. She was very friendly, nice, and had good customer service. She was very knowledgeable about my Subaru. I thought I knew everything my car, but she taught me new tricks. She also told me good maintenance of the car and safety tricks. Even though the sales person, went through the car thoroughly, I had forgotten some things and she helped refresh my memory. I would recommend going to her for questions on the car. More

Smooth Buying Experience and "Encore" Follow-Up I'm a big fan of no-haggle pricing. It was a pleasure to work with the sales manager, Andrew O'Brien. My sales associate, David Sinkovic, was very h I'm a big fan of no-haggle pricing. It was a pleasure to work with the sales manager, Andrew O'Brien. My sales associate, David Sinkovic, was very helpful, especially walking me through the Crosstrek's systems and features at the time of delivery. A few weeks after delivery, I met with Kimberly Francis for Subaru's Encore Delivery/Technical Review Experience. This program is a great idea, and Kimberly executed very well - showing me all the electronic "bells and whistles" in my car and answering the handful of questions I had accumulated since buying the car. More

Excellent experience buying a new Outback here. Although we waited several months for the car we wanted, it was well worth the wait. I especially liked the post sale review that is encouraged with Although we waited several months for the car we wanted, it was well worth the wait. I especially liked the post sale review that is encouraged with the Subaru Star Delivery Specialist, Kimberly Francis. After driving several thousand miles, I still had questions about the many amenities that are part of the enhanced safety features of the outback. I learned so much about the car in an hour that I did not know previously. This meeting will definitely enhance my driving experience over the years. Well done, Fitzgerald Subaru! More

Great service, quick turnaround I was visiting from PA when I noticed I had a bubble in my front tire. I quickly called the dealership and they were able to accommodate me. Repairs w I was visiting from PA when I noticed I had a bubble in my front tire. I quickly called the dealership and they were able to accommodate me. Repairs were completed within the day. Quick turnaround, very friendly employees. Thankful I found this dealership! Thanks Nate! More

Getting to Know our New Subaru We had a meeting with Kimberly Francis to better understand our new Subaru Forester. Kimberly was both knowledgeable and helpful and gave my wife an We had a meeting with Kimberly Francis to better understand our new Subaru Forester. Kimberly was both knowledgeable and helpful and gave my wife and me a greater familiarity with the many features of our new car. Having the opportunity to speak with Kimberly has left me feeling even better about my experience at Fitzgerald Subaru. More

Jay and Kimberly both outstanding Jay in sales and Kimberly in education are both outstanding. Kimberly's coaching especially good. She is friendly, enthusiastic and very knowledgea Jay in sales and Kimberly in education are both outstanding. Kimberly's coaching especially good. She is friendly, enthusiastic and very knowledgeable. I would give her well deserved highest marks. More

Best price, no tricks Even after using a reliable buying service, the quoted price was the best by several hundred dollars. The price quoted on the phone was the price we p Even after using a reliable buying service, the quoted price was the best by several hundred dollars. The price quoted on the phone was the price we paid. There was no pressure to add anything. We did not pay for extra parts of packages that we did not ask for. I have used Fitzgerald before (12 years ago), and the experience was the same, so their policy is solid. I bought a protection plan, then, 3 weeks later, decided that I did not want it. The customer service rep was helpful and efficient in helping me cancel it - turns out that I had 90 days to do so! No hassle, no sell, just help. More

Great Service I came in for an oil change, the staff was pleasant and knowledgeable. They let me know some maintenance was required and had it done by the time I ne I came in for an oil change, the staff was pleasant and knowledgeable. They let me know some maintenance was required and had it done by the time I needed the car. I would definitely recommend them to everyone. More

Great car and value I leased a 2017 Legacy premium 2.5 with the $3K package (eyesight, blind spot, moon roof, etc.). I found nothing like this Legacy's features/ price o I leased a 2017 Legacy premium 2.5 with the $3K package (eyesight, blind spot, moon roof, etc.). I found nothing like this Legacy's features/ price on the market, not the Accord, not the Camry. Consumer Reports' road test of Legacy (highest score in its category) and its reportedly top performing eyesight attracted my attention. My test drive (and subsequent full month of driving) confirmed a great ride and impressive and practical safety features. John Moldiz listened and ultimately came up with a deal that made me happy. In addition to an orientation at the sale, Fitzgerald gave us a subsequent, useful one-hour lesson on the Legacy's many high tech features. If my experience is an indication, Fitzgerald would like to make its customers happy. More

Fantastic service team Donny Villatoro of the Service Team is superb -- efficient, solicitous and very helpful. He did a great maintenance service job for my 2013 Subaru Cr Donny Villatoro of the Service Team is superb -- efficient, solicitous and very helpful. He did a great maintenance service job for my 2013 Subaru Crosstrek. Next time, I'll go straight to him! And Peter Camacho of Sales (who sold me my car) is awesome -- I always make it a point to see him when I come to Fitzgerald. Thank you! More