Fitzgerald Subaru Gaithersburg - Service Center

I have everything good, and nothing bad, to say about Fitzgerald Subaru in Gaithersburg. My sales experience with Muna was the best I’ve had since buying my first car in 1980; Mike and his service staff Fitzgerald Subaru in Gaithersburg. My sales experience with Muna was the best I’ve had since buying my first car in 1980; Mike and his service staff inspire well-deserved confidence. More

Tow Hitch Installation went wrong I bought a Limited XT Outback from this dealership on July 3rd, 2020 (10 days ago) and took my new car on July 13th, 2020 for a tow hitch installation I bought a Limited XT Outback from this dealership on July 3rd, 2020 (10 days ago) and took my new car on July 13th, 2020 for a tow hitch installation. To my surprise, when I came back to get my car, it had the following damages and / or issues: 1. Rear bumper scratches all over the place. Specially in the corners. It was clearly left on the floor without any protection. 2. The Rear bumper under guard cut, was completely miscalculated leaving it not aligned, meaning that the left side is longer that the right one. 3. The hood had three scratches which were not there before. 4. All the doors, especially around the handles were greasy. Fingerprints and even the hands of service technicians were clearly visible. 5. All my personal belonging were thrown in the back seat without any care. I even found a box on top of the rear elbow rest, which the technician did not even had the courtesy to close before placing my items on the rear. 6. My old tags and metal plates were also thrown on top of the rear leather seats without any care. This could have damaged the leather seats. As you may understand, I was surprised and unable to accept the poor job performed on my brand new $40K car. This was my first ever experience with Subaru Gaithersburg Service and it will probably be the last. Besides all this, I would like to mention that I paid almost a thousand dollars for this poor and careless job! I do not have any more confidence in the person/dealership who performed the work, especially in such a delicate job as installing a tow hitch. More

Please tell costumer by details about any service you do Great dealer and good service for my subaru cars .i am so happy working with fitz subaru and i am so glad for their understanding to solve any issue . Great dealer and good service for my subaru cars .i am so happy working with fitz subaru and i am so glad for their understanding to solve any issue .thank you More

Dealer are good, but service center no so good. I bought my Forester recently just because they are local. Although I'll shell less money in Leesburg, still I bought from them because they are local I bought my Forester recently just because they are local. Although I'll shell less money in Leesburg, still I bought from them because they are local and service would be better. The dealer Sophia was very nice and handled all the process professionally. I really like buying the car with her and highly recommend her. Now, coming to the service centre, I also bought side window deflector with the car that cost me more than $250/- (you can buy them online in less than $100/-). The only reason I buy from them is to save time and the hassle to install them. They gave me sat. appointment; I was on time for the appointment yet it took more than 3 hours just to install deflectors. After 2 hours I inquire they said they don't have deflector and will need to bring them (then why you gave me appointment). Almost my entire Saturday was ruined. I sent my wife to Costco which is just across the street and she waited inside Costco for hours. I would hesitate to get any work done from the service centre (the main reason I bought from them). Seems like did I made a mistake. More

Mike was great I appreciate mikes help with my wife’s car and the price was very reasonable. We had a very safe trip to Maine. Thanks a lot! I appreciate mikes help with my wife’s car and the price was very reasonable. We had a very safe trip to Maine. Thanks a lot! More

Oil change and tire rotation My apt was 12/18 @ 7:30am. I was told it would be about 1hr & 30 mins for wash. I left at about 10:15. They went in the glove comp to get the wheel lo My apt was 12/18 @ 7:30am. I was told it would be about 1hr & 30 mins for wash. I left at about 10:15. They went in the glove comp to get the wheel lock# & made a mess and left stuff on my seat, they also left spare area in the back disheveled. I told my service tech about it & also explained I always to have a bit of a problem. He fixed the back, and apologize. I then said they could have at least told me about the glove compartment mess. I ask if the do customer service follow ups, he said yes I said they will not get a good rating from me. He said well that's going to be a reflection on him and then made a comment to me saying, "enjoy the free service". I decided to go back in and complain to the manager and he said he has known Kyle since he was 14, and always does good work and probably did not mean anything. I told I felt he was disrespectful to me as a customer and just plain rude. All the while Kyle was sitting there and did not even apologize. This was unacceptable crappy service. I expect to hear back from them. When I bought the car last year, they did not give me the wheelock, so heaven forbid I get a flat on the road. I would not recommend, and there are 3 other subaru owners in my family. They will absolutely not be going to this place. More

Job Well Done as Always I left my car to be serviced and could not have been more pleased. They are always so kind and very professional. I needed my car back as soon as po I left my car to be serviced and could not have been more pleased. They are always so kind and very professional. I needed my car back as soon as possible to get to same day doctors appointments. I was extremely pleased with the quick turn around time of the service. Do not hesitate to do business with Fitzgerald Subaru of Gaithersburg. They are great. More

Good Subaru dealer & service. This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. Costs seem reasonable. The whole operation seems well run. A year ago our Legacy had a pre-emptive Subaru recall involving a possible steering malfunction. Fitzgerald called Saturday am, came to our place in the afternoon, inspected our Legacy (at 580 miles) and took it away on a flatbed. We were given a rental until Subaru got replacement parts to them, about 2.5 weeks later. It was fast, efficient and--important--safe and responsible. The Fitzgerald of Gaithersburg dealership was very impressive in executing this operation, as was Subaru itself. More

Great experience in show room and service I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggl I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful. More

Down Right Unprofessional Called about a low oil issue. I was told by Mike Goodman to come in and let him "champion" this issue. I mentioned that I would like to have a rental, Called about a low oil issue. I was told by Mike Goodman to come in and let him "champion" this issue. I mentioned that I would like to have a rental, becuase I need to go to work and to let me know now if that would be an issue. Mr. Goodman- "No Problem. Come in drop off and we will get you in a rental." I rush from work to drop off and when i ask about the rental. Mr.Goodman- "Becuase its an oil change, we can not offer a rental". I said why not tell me that over the phone? He wanted me to get additonal services to qualify for a rental. I guess this is his way of "championing" my low oil issue. I asked for a manager and a rental was given. Before I left he was suggesting possible reason (very expensive services) why i'm having low oil issue.... All have nothing to do with low oil issue. WRONG- Try again. Then I get my car and noticed the next day that I was given my car without one of my all weather floor mat. I call Mr. Goodman answers. I tell him that my mat is missing. He goes onto say, we will look to see if its here or not. I reply it has to be there because I brought my car in with it. I asked if you can not find, can the dealership replace. The a$$-hole started laughing on the phone like I was asking for a free mat. I call him on it right way and he did not respond. To summarize the service... Very unprofessional. More